Used Car Dealers
Bravo Chrysler Dodge Jeep RamThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 10 total complaints in the last 3 years.
- 3 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/07/2024
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bravo dealership lied, when I bought my car, in January this year, for ******, I was told at the time I got the vehicle that they would get me my spare FOB and get back with me, since then there have been not communication from them my wife and I have called multiple time just to get hung up on or left on the phone for 30mins to an hour just from them to say let me get your information and get back to you which never happened. We got an email from the president of Bravo and he said that this should have been resolved by now but I still doesn't have the spare FOB. Also when we call they would ask for my number when my number is already on file because they ask for that to confirm it is me calling.Initial Complaint
Date:10/07/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought my daughters car in to have the brakes checked and was told the car needed $2,500 worth of work to replace the front rotors. I paid $806 to get the parts and drove the car home. The next day I had a AAA mechanic check the brakes and he found no problems with the rotors. I called Bravo, cancelled the service and requested a refund of my deposit. The service advisor told me my money would be refunded. I have not received the refund and have left messages with the service advisor who has not called me back. *** filed a dispute for the charge with my bank but the charge has not been removed from my credit card as of today.Initial Complaint
Date:07/25/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom it May ********* brought my Jeep Patriot 2016 to Bravo on Thursday June 15th. It is now the evening of Friday June 30th, and not only has my vehicle not been fixed, but Ive poured money into ensuring that my vehicle could be driven off the lot safely, for it to still not be fixed and there being terrible communication and follow-up from the company.It is not only the amount of time it has taken to resolve a simple throttle body issue, but for the lack of communication, the discrepancy in information provided to me, the lack of follow-through and accountability on timelines and promises, and the lack of urgency.*** already spent money on issues that were decided by the company that ultimately werent the problem and yet I am being asked to spend more money on the true issue, which had been addressed when I initially dropped off my vehicle. Had my concerns been taken in totality, my vehicle may not have been there as long as it has.At this point, I have no clue if my vehicle is being worked on, if the part has come in, and what the resolution is concerning the out-of-pocket cost as I have not been followed-up with as promised. This has been the consistent communication outcome for 2 weeks going into a possible third week. This is ridiculous and unacceptable. I would like not only an explanation of the charges brought to me thus far, but an adjustment on the billing, completion of the work, and overall, better communication.Initial Complaint
Date:07/12/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Poor repair work. After repairs were completed I noticed that parts were missing. About 10 issues with the repair just to the naked eye without taking things apart. I had to have it towed back as it was not driveable. They are negligent and unsafe. I would not trust them with any vehicle ever again.Initial Complaint
Date:03/27/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 2017 Grand Caravan was towed into this dealership on January 21st with a failed transmission and air conditioning issues.They had no idea it was there for exactly 1 week until I came up there and found it in their lot. The service manager has been impossible to reach by phone and he doesn't answer my messages. An insurance agent in charge of ensuring my vehicle repairs are completed and covered in a timely manner is also having problems with reaching him to approve repairs. 8 WEEKS this Saturday! I rented a car on the 3rd after talking with the adjuster and approving them to ship a transmission to the dealership to replace mine. I am paying an extra $15 a day. I expect to be reimbursed for the extra cost of this rental. I reached out to the general manager via email and received a reply saying they will look into it and get back with me. They did not. I have been exceptionally patient up until now but I need to know how to proceed going forward.Initial Complaint
Date:12/29/2022
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The dealership needs to contact *************** and send them a payoff check for $26,000 so the bank can stop trying to bill me for a car that i do not own because i sold the car to the dealership on 11/26/22.Business Response
Date: 02/02/2023
Consumer Response /* (2000, 9, 2023/01/30) */
The issue was resolved.Initial Complaint
Date:10/11/2022
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I would like to report Bravo Chrysler Dodge Jeep Ram of Alhambra to the BBB for their negligence and incompetent. My 2021 jeep wrangler was taken in for service and a continual manufacture issue (check engine light). My vehicle was stolen from this dealership twice. The first time my vehicle was stolen from this dealership was last month, September 2022. The vehicle was reported stolen on September 6, 2022 and it was reported that the vehicle was actually stolen on Friday September 2, 2022. It took them 4 days to report it to the police. The vehicle was recover a week after and taken back to the same dealership, so it could get inspected and resolve the issues it originally was taken in for. This vehicle was unsafe to drive. Yesterday, October 10, 2022 I received a call from the Alhambra police department that the vehicle was stolen from Bravo CDJR for the second time. This is unacceptable, this dealership needs to be investigated. I believe at this point, i will need to take legal action.Initial Complaint
Date:08/10/2022
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
see attached
Bravo Chrysler Dodge Jeep Ram is NOT a BBB Accredited Business.
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