Business ProfileforZephyr

Worst customer service experience in my life. Based on the way I was lied to and jerked around by Zephyr's support team, I would not expect them to honor their warranty without involving lawyers. I personally will never purchase another item from Zephyr and have cautioned all my friends and family from the same.Summary of my experience - Freight shipped beverage fridge costing nearly $2000 was delivered with crush damage which was not obvious in external packaging. We discovered damage within 5 minutes and immediately called seller to report the problem. The seller sent me to Zephyr for resolution, which seemed odd, however, the customer support person at ********************** said that Zephyr aims for customers to get best-in-class support and told me they would immediately ship a new fridge as a warranty replacement. I was thrilled with the hassle-free support. Unfortunately, when the fridge didn't arrive as expected, and I called Zephyr back to learn status, the support team had a very different tone. No explanation was provided as to how such a "mistake" was made, but apparently what I was promised is not standard and there was "no record" of my call (although the damaged ******'s SN was registered to me somehow). Despite the earlier promises, Zephyr had no intention of following through with the promised support. I was instructed to contact my original seller to get support, now a week beyond the original seller's return policy. In the end, after much hassle, I was able to get my money back, no thanks to Zephyr.