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Business Profile

Health Club

Bladium Sports & Fitness Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid ****** for lil kickers on 11/27/2023 and the representative stated that the card didnt go through and passed the card again. I was charged twice the same amount. The class was for my daughter to start a class of soccer on December 10th but within the time I paid and the class starting my daughter started with her asthma problems and I called ******************** in ******* and let them know if it was a possibility to change my daughter to the session in February since she was sick. Unfortunately she didnt get better and I contacted by mail the contact person johvonni and explained to him the situation and that I was also charged twice. He explained that I was going to get a refund as soon as he could. He processed the return and I waited for 1 month but nothing came and so I contacted him again. He explained that my claim was going to send it o accounting and he will get to me as soon as he heard something. I have tried contacting this representative from ****** but no response. I emailed another representative **** but no response. It has been now almost a year since I have not hear anything. I am still waiting for my refund for classes my daughter never took.

Bladium Sports & Fitness Club is NOT a BBB Accredited Business.

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