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Business Profile

Grocery Store

Safeway

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Grocery Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $100 Sephora gift card from Safeways at ****************** on December 10th 2024 for my fiance's birthday in between my purchase and her using the gift card the funds had been depleted upon finding out first reached out to Safeway which directed me to their gift card services and I started a case only to be told two weeks later they would not be able to resolve my issue due to Sephora not giving them certain information they needed I was told to get a hold of ******* which I did and they told me they do not disclose information to get a hold of my financial institution which I did and they told me to get back a hold of Safeway so I physically went into the store and they filed another claim with their gift card services to which again was denied so I contacted Safeways for the third time only to be told to start a case with their gift card services as of this date January 21st 2025 no resolution or refund has been made or refunded

Safeway is NOT a BBB Accredited Business.

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