Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Yuma Regional Medical Center has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforYuma Regional Medical Center

    Health

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    8 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2400 S Avenue A, Yuma, AZ 85364-7127
    BBB File Opened:
    1/2/2009
    Years in Business:
    59
    Business Started:
    7/3/1964
    Business Management
    • Ms. Sheri Hanson, Director of Patient Account Services
    • Mr. Victor Smith, Chairman
    Contact Information

    Principal

    • Ms. Sheri Hanson, Director of Patient Account Services
    • Mr. Victor Smith, Chairman

    Customer Contact

    • Ms. Sheri Hanson, Director of Patient Account Services
    Additional Contact Information

    Fax Numbers

    • (928) 336-7071
      Other Fax

    Customer Complaints

    8 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/06/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I took my daughter into the Yuma Regional Medical Center walk in clinic due to cough/congestion and a concern she had an ear infection. When speaking to the medical staff I was advised she had bronchitis but that they would need to test for Covid/flu by swabbing my daughters nose. I later received a nearly $500 bill due to this medically unnecessary test and was not advised of the extreme cost nor the lack of need to due the testing since it would not have changed her treatment plan. After contacting YRMC to determine what they can do to rectify the issue I was told I would receive a call back from a supervisor. No one has contacted me back. As a monopoly in **** the hospital does not care to ensure patients are well taken care of medically or that they understand the cost associated with what they deem necessary.
    Read More

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristina L

    1 star

    02/28/2024

    The hospital denies of any abuse that started in November 2023 but they have done a lot of things that put a high amount of stress on my marriage that makes it so my husband behaves kind of sucky. In November they claimed my husband raped me which was not correct information at all. What happened was I just got pregnant without the spacing because I never got the surgery in the v***** to have that birth control. Big difference between the two! They had the government take my son away and my son is not doing very well on his feedings in his ****** home and he needs to go back to the hospital but that family will not bring him to this hospital to get the medical care he needs and I'm afraid he's gonna die. This hospital doesn't really care about the welfare of me or my husband or any part of my immediate family (husband and kids). There has been a lot of crazy stuff going on and ever since then my husband has been fighting with me about if he should get a divorce or not and I talk to the hospital about what they did and they deny everything. They simply deny everything because then there can be no lawsuit. They are trying to play the card of innocent when they know they are guilty. Even the security guards are scared of me because I have talked to every employee I feel like needed to hear my story and everybody feels uncomfortable because I'm telling the truth and they know that if I find a way to expose them they will be fired because they are doing illegal activities. They are trying to put people into the system just because then they get a gold star and that's not right. You can't just put somebody in a homeless shelter just to make yourself look better because it doesn't work that way. It's called abuse and it needs to stop. I have autism but that doesn't mean I'm mentally ******** and I don't need to be treated like I am mentally ******** because I wasn't born yesterday. I won't stop talking about the abuse until it gets settled out. I'm selling my baby clothes.

    Yuma Regional Medical Center Response

    03/05/2024

    Thank you for sharing this important information with us. We have a designated team of care advocates prepared to assist any patient or family member with concerns regarding their care with Yuma Regional Medical Center. We take these concerns seriously and appreciate the time taken to provide feedback. Feedback such as this provides our organization the ability to target issues that impact our patients and community. We have since reached out to the patient that has contacted you and look forward to partnering with her to address her concerns.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.