Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the car lot in Tucson Arizona on speedway and put down $2,500 deposit for a truck but the bank that they set me up with wanted a cosigner so I was not able to buy the truck because I did not have a cosigner and now they refuse to give my money back $2,500

  

  Business Response

  Date: 06/25/2025

  Mr.
  Sherva, you took delivery of the truck and kept it for 3 weeks.  The $2500
  was applied to the fees associated with reversing the deal, and for the miles
  you placed on the vehicle.  To be clear, the lender did not require a
  co-signer.  On your credit application, you provided information regarding
  your income that could not be verified by the lender, so that particular lender
  decided to withdraw their initial approval... as that approval was based on
  information you submitted.  This all occurred in November of 2024. 
  From the time that you returned the vehicle all the way through January 2025,
  we invited you to come in so that we could discuss options with other
  lenders... in fact we had 2 appointments scheduled which you did not keep, and
  did not respond to our attempts to reschedule.  Among the many options
  available to you at the time, adding a co-signer was just one
  option.  Furthermore, after keeping the truck in your possession, you
  mentioned that your wife did not like the noise it made when being put into
  reverse.  We offered to help you switch out of that vehicle into something
  similar that did not make a noise while being put into reverse.  It is
  only recently that you shared with us that the true reason you wanted to get
  out of the deal was that insurance rates were too high.  Had we known this
  at the time, we would have gladly assisted in helping you find better insurance
  rates through our multiple insurance partners.  We regret that we were
  unable to make a deal, however as mentioned to you over the phone and in this
  response, the $2500 cannot be reversed as it was applied to the fees and
  mileage charge associated with reversing the deal, and having submitted erroneous
  credit information to the lender.
  
  

  Customer Answer

  Date: 07/15/2025

  See attachment

• Initial Complaint

  Date:06/15/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Advertised price of a 2022 Dodge Ram 1500 was $20,995 (with trade-in). After doing a test drive and wanting to proceed, was referred to the “finance manager” EJ, who advised the out the door price would be over $27,000. Questioned how we got there from the base price and he firmly said taxes, fees, etc.(no breakdown or any type of paperwork was provided to me). EJ asked for my best offer and I said $26,000 and he said he would let me know within the hour. I never received a follow up call from him. At approximately 10 AM the next day, I followed up with the sales person who said my offer was rejected and the price had since been increased to $24,995 (with a trade in). Original pricing of $20,995 was an error on their part. I went in to The Car Lot and asked to speak to the store manager. EJ indicated he is actually the store manager and he said he gave me an opportunity to make my best offer. I told him that was not fair because I was not aware of the FULL information, was not allowed an opportunity to counter offer, and was not provided with any type of breakdown in pricing AND information about the pricing error was not disclosed to me at that time. I requested to have the owner’s name and contact information to relay my concern and EJ said that was not possible. EJ stated I could speak to HIS finance manager to review current pricing. I called and was sent to voicemail, left a message. Did not receive a return call. Full transparency, honesty, integrity, professionalism, customer service was lacking in dealing with EJ, the manager of The Car Lot on Speedway. I would like him to honor the original price.

  

  Business Response

  Date: 06/23/2025

  Hi Monica, during our first meeting, we showed you the full break down of the pricing of that vehicle, and provided full disclosure regarding all the line items that goes into the final out the door price.  We made you aware that the pricing of this vehicle was an error, and even knowing this, you asked for another massive discount.  The vehicle in question has a KBB value of $29,796 and a JD Power value of $31,000.  Our price of $24,995 is extremely reasonable considering the value of this vehicle.  You chose not to proceed while the price was listed in error, so naturally, once you declined to move forward, we corrected the pricing error.  We apologize for any misunderstanding, but as we went over with you while you were here during your second visit, no counter offer was provided due to the pricing error.  We're happy to show you vehicles that are closer to your price range, and we're happy to entertain a more reasonable offer if you're still interested in this vehicle.  Thank you.

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year in November 2024 I was over charged at the dealership for a car they knew was not worth the amount they were selling it for. I purchased a 2015 ***** odyssey for ****** but it was only worth ****** here I am not even a year later and the vehicle has had all sorts of mechanical problems.

  

  Business Response

  Date: 05/06/2025

  Hi *********, our prices are set in accordance with fair market value at the time of sale.  Our lending partners also strictly adhere to fair vehicle values at the time that they grant financing of said vehicle.  I'm trying to understand the nature of your complaint, seeing as we sold the vehicle to you on 09/26/2023, and in your complaint you refer to November 2024 as your purchase date.  According to our records, you purchased the vehicle 1 year and 8 months ago.  At the time, we offered extended warranty options that are designed to absorb the cost associated with repairing issues that may arise from owning a used vehicle, however you declined those options.  We would however like to help, so please contact our service department, and we're happy to discuss your concerns and offer guidance.  You can reach us at ************.  Thank you.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Preventative maintenance was supposed to all be done and current and to find out none of the Preventive maintenance is done.

  

  Business Response

  Date: 04/24/2025

  Hi Mr **************** have not heard from you regarding your concerns.  We are not clear on what you are referring to when you say that preventative maintenance was not done on this vehicle.  Will you clarify your concerns? We're happy to show you our records on the service your vehicle went through before your purchase.  Please call us at ************, or come on in any time... we're happy to address your concerns.

• Initial Complaint

  Date:09/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau
  
  I am seeking the assistance from the Better Business Bureau to help me resolve an issue with Car Lot Auto Sales. On or about September 17, 2024, the auto sales center added 2-erronous charges to my buyer’s order to purchase an automobile from the car lot. The auto sales center added a $549.00 Tint to the buyer’s order, but the car came with a tint when the car was delivered to the auto sales center.
  
  Furthermore, the auto sales center added a $599.99 reconditioning fee without any explanation of the charges, and no reason for the charge. I am seeking refund check from the auto sales center in the amount of $1,148.00 with your assistance.
  
  The Better Business service and commitment to the consumers in the business platform can’t be underscored. Your assistance concerning this matter is deeply appreciated by this consumer. If you have any questions or require further information, please feel free to contact me directly.

  

  Business Response

  Date: 09/26/2024

  Hi, we've been trying to reach Mr. Little regarding this complaint.  We see that he is reading our messages, but he does not respond.  He answers our phone calls, but immediately disconnects the phone.  We are trying to reach him to discuss his concerns.  Perhaps somebody from BBB can ask him to respond so that we may attempt to resolve this matter.

  Customer Answer

  Date: 09/26/2024

  Please share my comments with the Car Lot. "He answers the phone calls, but immediately disconnects the call" This is the same distorting of the facts that brought this matter forward to your agency. Calling a customer during work hours, and not accepting the call at the moment-can't be circumvented to this agency or any other agency- "He answers the phone calls, but immediately disconnects the call." I want the Car Lot to issue a refund in my original complaint. Anytime a matter has been delayed, when the company has the facts before them-it means the consumer's concerns with not be addressed or adjudicated by the company. Please look at the historical trends concerning comments from other customers, when dealing with car lot. I certainly see a pattern as a customer. For Car Lot to issue this consumer a refund for the tint that came with the car insures a trust between a company and the consumer. Car Lot, please do the right thing and please issue a credit/refund for the stated amount ($1,148.00). Thank you!'

  Sincerely,

  James Little III

  Customer Answer

  Date: 03/24/2025

  H. ***** ****** III **************************************************************** ************************* BBB Serving **************** March 24, 2025 Better Business Bureau I am seeking assistance from the Better Business Bureau to help me resolve an issue with Car Lot Auto Sales. On or about September 17, 2024, I purchased an automobile (2016 *** X1) from the auto center in good faith. The car did not come with a spare tire in the automobile, car key. The auto sales center added a $549.00 Tint to the buyers order, but the car came with a tint when the car was delivered to the auto sales center. In addition, the brake cord was cut on the driver's side and had to be replaced, which could have caused a serious accident without a spare tire in the vehicle. I am seeking a refund check from the auto sales center in the amount of $549 with your assistance, spare tire, and key for my automobile. The *********************** and commitment to the consumers in the business platform cant be underscored. Your assistance concerning this matter is deeply appreciated by this consumer. If you have any questions or require further information, please feel free to contact me directly. Sincerely, ***** ****** H. ***** ****** III

  Customer Answer

  Date: 04/09/2025

  MR. ****** reached out to BBB letting us know that no one from business has gotten a hold of him yet. He knows the business is saying they have and that he hung up on them but Mr. ****** says this is not true. Requesting business reaches out to Mr. ****** again. 

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The HUGGE HORRIBLE NOT ACCEPTABLE FOR ANY CAR DEALER THEY SHOULD BE CLOSED ANY WAYS LAST MONTH 12)12 )23 MY SON AND I AS A CO SIGNERS WENT TO THIS PLACE NOT A GOOD DECISION FROM HIM BUT THERE WAS THE CAR THE HE WANTED A MUSTANG 2010 look so nice I’m the picture the same day before we take home the sales person ERIC TOLD US THE TIRE HAD A PROBLEM THE HE MAY HIT THE TIRE WILE HE WAS DRIVING IT THE THEY WENT TO A TEST DRIVING. THE CAR WAS SMOKING FROM THE HOOD AN THE STORY WAS MAYBE THE MECHANIC DROP SOME OIL AND IT WAS BURNING THEN I TODL MY SON WENT WE WENT HOME THE SECOND DAY CHECK THE TIRES THEY LOOK LITTLE LOW SURE ENOUGH THE TIRE WERE OLD SUPER OLD3 to4 YEARS NOT SAFE TODRIVE THEN ALL THE SCREWS WERE BAD MY SON TAKE THE CAR BACK TO THE DEALER THEY ONLY CHANGED 2W T. F IS THAT!!?? SERIOUSLY!! KNOWING THE WAS DANGEROUS TO BE DRINKING W THOSE TIRES THE IS SUPER CARELESS PEOPLE KNOW THE CAR HAVE SOME LIKES IN THE MOTOR THEN SOME OTHER PROBLEMS MY SON TRY TO MOVE THE SEAT TO THE FROM AND THE BAR UNDER THE SEAT BROOK THEY SALE IN TOTALLY SUPER LEMON CARS SO WERE IS THE BBB TO LET CAR DEALER S. SALE CARS LIKE THAT WE NEED HELP. I TOLD THE GUY SALER STRAIGHT TO HIS FACE CAN I ASK YOU A QUESTION HE SAID YEA I ASK YOU NOT SALE IN MY SON A LEMON CAR HE SAID NO. NO!! MEN I ALREADY HAD THE BAD FEELING PLEASE READ THIS REVIEW IS SAD MY SON WORK VERRY HARD TO PUT THE DOWN PAYMENT ????????

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September/October of 2022 my husband and I purchased a 2016 Ford Explorer from The Car Lot after giving them $10k cash and a vehicle trade in. And to top it off we bought this 2016 Ford from them so right off the bat they have made a lot of money off of us. The weather stripping on the vehicle by the windshield almost immediately broke off during our first few days which we requested they fix and they did not. Around November it started malfunctioning and brake max recommended extensive repairs. We had it privately repaired by a trusted family mechanic for cheaper. This vehicle has always had problems. My husband primarily uses this vehicle for his .5 mile commute to work! We have only put a few thousand miles on this vehicle and it already needs a new engine! We bought an extended warranty on the vehicle (another $2-3 thousand dollars!) even with this warranty we need to pay about another $5k out of pocket which we don’t currently have! We want the dealer to help pay the difference as they have made more than a fair amount of money from us. I do not think it is unreasonable of us to ask for them to help pay this egregious out of pocket amount even after the warranty coverage. Help or total coverage towards this out of pocket amount is my requested resolution from this dealership. OR fix this vehicle entirely on their own OR provide us with a working vehicle which is what we should have received in the first place. People do not spend $26,000 to have a vehicle that only lasts a few months!

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase the car on 6/08/2022 only had car 10 months have now blown engine before that tire blew which they were new tires that tow bill was 425.00 dollars. The tow bill for blown engine was 400.00 dollars . Already file complaint with Attorney General office against Car Lot, and file complaint with the Department of
  Insurance of Arizona on the warranty
  Company which was purchased through Car Lot. Have try solve with them be Car Lot with no solution. They also promise hubcaps and sun visor for car which didn't happen I full believe they knew there issue with this car the car fax report shown two
  Owners only mileage 60,691 I put only 20k on it and out about $10,000.00 easy and they don't care

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a Ford F150 xl on nov/10/2022.we paid cash. On nov/11/2022 we called them cause there was horrible noise. They said bring it in on mon. We told them it should be towed. They said drive it. Monday came the noise was no longer there. By Thursday took it to them they said they couldn't hear anything bring it in when it made noise again. The transmission went out on the following Saturday. They finally towed it to shop and are refusing to fix it. We drive it 100 miles