Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car that I liked and I saw the reviews online for this dealership I was excited, after applying for financing I was approved. The car had some lights on of to check the brakes (brake light on) they send me to a second party mechanic that told them and to me that it will be more than 1500 to repair, after contacting the dealership and leaving a review on Google they told me I made them lose money after me getting the car financed. They also told me they will take care of the issue of the car , after hearing over the phone an employee saying that why so much deal for some sensors wtf right. I called in after reading the answer to the review on Google were they stated that they have been trying to contact me and they were not able to get a hold of me which is false, they have all my information and never received a call , I called back to speak to the owner or the person who wrote the answer to my review and they told.mr he was out of town. Now after 4 months the car has the check engine on and also the brakes sensor that they will take care never received answer only told.me that they will order the sensors and will send me.to another mechanic, till now I'm still waiting and now the car is not working right the motor has a oil leak and expensive to fix. Please check the information of the car before buying and don't trust anything please check the car before.

  

  Business Response

  Date: 01/02/2024

  Dear Better Business Bureau,

  We hope this message finds you well. We are writing in response to the recent complaint filed by Mr. Alonso Flores regarding the service provided for his 2007 BMW Z4 purchased from our dealership on September 17th, 2023.
  First and foremost, we deeply value the satisfaction of our customers and strive to ensure their vehicles are maintained to the highest standards. Upon Mr. Flores' request to address the ABS light concern, we promptly directed him to Breathe Easy Automotive, a reputable service center known for their expertise in addressing such matters.
  During the diagnostic process at Breathe Easy Automotive, it was identified that a previous alignment performed at Jack Furriers had left a pending code for the steering angle sensor, which required resetting. Regrettably, due to limitations in equipment, Jack Furriers was unable to reset this sensor. However, Breathe Easy Automotive successfully rectified this issue and assured Mr. Flores that if the ABS light did not reappear, replacement of the sensor would not be necessary.
  Following our recent communications with Mr. Flores, we are pleased to confirm that the ABS light has not resurfaced since the sensor reset was conducted, indicating that replacement of the sensor is unnecessary at this time. We have, in good faith, recommended Mr. Flores to Keith Brooks European Service on First Avenue, encouraging him to secure an appointment there for independent validation of the current status of the sensor.
  We understand and acknowledge Mr. Flores' concerns, and we remain committed to ensuring his satisfaction and resolving any lingering apprehensions. Despite our warranty policy of two weeks or 500 miles, we have continuously supported Mr. Flores well beyond this timeframe to address any potential issues related to the ABS light.
  We reassure the Better Business Bureau, as well as Mr. Flores, of our willingness to collaborate and cooperate further in any way necessary to ensure a satisfactory resolution. We uphold the transparency of our dealings and invite Mr. Flores to validate the absence of the ABS light with Keith Brooks European Service for his peace of mind.
  We appreciate your attention to this matter and remain open to any further assistance required to resolve this situation amicably.

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car July 10 for $9060, the same day I got it I drove it to my moms house and it started making a weird noise. I notified the salesman and they told me to take it in the morning. When i took it that morning July 11, he quickly checked the car and ordered parts. I took the car and I was going to the store and the car started stuttering and stopped in the middle of the street. I called them and tried to take the car back but it didn't make it. They kept the car overnight. July 12 I told them I didn't want the car that it doesn't work properly and puts me and my 3 month in danger. They insisted they would fix it within the warranty policy. I took the car and was driving it July 13 then the check engine light turns. I notify them again. I had a professional check the car and said the car was in an accident. That afternoon i provided a list of everything that was wrong it and they confirmed it was in an accident. I explained again that the car is not running properly, if it is having problems now it will continue, and wanted to return it. They refused. They have had the car for a week since they are trying to fix it.

  

  Business Response

  Date: 07/20/2023

  Customer had came into the dealership a morning with a sound on her front passenger side when she went over a bump. We had thought it was due to a shock but ended up being a rotor that needed to be replaced. We had installed brand new brakes and rotors on the vehicle. The following day, customer had informed us a check engine light had came on the vehicle. We had scanned the car and it was due to a small evap leak ***** and the remedy for that was a New OEM Gas cap which we have done. Vehicle has been ready for pick up.

  Out of Courtesy we ordered a front splash shield which goes underneath the car and covers the bottom of the engine as it was requested by her. Also to install two brand new fender liners as it was also requested. 

  We have fixed the car per warranty and deem nothing else to be done. Out of courtesy we are also installing brand new front and rear shocks and struts for the customer even though **** ******** stated it it does not need to be done, but to make the customer happy she had requested it be done and we did. Vehicle is ready for pick up tomorrow from **** ******** as the Front and Rear Strut Assembly Parts have arrived and are being installed. 

  Every vehicle on our website comes with a Carfax Report for Free and are provided to the customer and are in every vehicle we sell.

  Customer Answer

  Date: 07/24/2023

  I do not accept this as a resolution. A mechanic reviewed the car and let me know it was in an accident and of all the repairs it needs and I provided that to them (Levels auto).  They said they would fix it as it falls under warranty. But when that expires I will be left with a faulty vehicle. They provided the carfax after the purchase and never disclosed any information prior to the purchase, they conducted business unethically knowing I am a woman with a 3 month old baby.  It is July 24 and I still do not have the vehicle because it is still getting worked on. If the car was checked by a professional before it was sold it would not have any issues. I am paying on interest and insurance for a car that I have not driven form more than 3 days. I would not feel safe driving this vehicle. If an accident occurs while driving this vehicle Levels auto will be held liable. My safety and of my baby is more important than a vehicle. I have asked them to take the car back and I will get another one from them even if I have to pay more but they refuse. This contract is unethical and I feel robbed and lied to. 

  

  Business Response

  Date: 07/24/2023

  We Only Sell Clean Title Vehicles at Levels and get all vehicles inspected prior to sale. Also to be clear, the vehicle has been ready since the following day with the customer. She had made requests for a new splash guard and two fender liners. Which we obliged and ordered and she noted she would leave the vehicle and pick it up when it is ready. Those are not items that would affect drivability of the vehicle. As it currently had fender liners on the vehicle. Also splash guard underneath the vehicle is a fascia item and again not part of drivability.

  The 2015 Dodge Dart states on Carfax it was involved in a small accident, but not with a vehicle but instead with a small object. And airbags did not deploy as it was a minor bumper damage that was fixed by the previous owner. Also all our vehicles come inspected prior to sale. While the situation with the passenger rotor is unfortunate. We Completely back our vehicles and we have installed new brakes and rotors the same day the customer brought it to our attention and adhered to our warranty policy. We also installed new Front Shocks and Rear Shocks on the vehicle as a courtesy to give the customer further peace of mind.  As **** ******** stated they were good and not leaking. But, as we wanted to keep the customer happy and go above and beyond for our customers on service. We are transparent with our pricing and have free Carfax Reports on our website to give customers further clarity. Think of every customer like a family member and treat them as so. Her vehicle was financed through a credit union and they also do thorough vehicle history checks on cars customers are financing as well as the insurance companies that finance.

  We only put good safe cars out there for customers and have the best A+ Certified Mechanics at bay with **** ******** and partnering shops in town. We also extended warranty for the customer as a courtesy and she has a Parts and Labor warranty on the Shocks installed by **** ********. We went above and beyond in this situation and have all the service receipts from **** ******** to prove it. Vehicle is ready for pick up whenever the customer would like to pick up her car.