Business ProfileforCactus Jack Auto

I purchased a dodge journey on December 30, 2022. Two weeks into having the vehicle broke down and we had to take it to the dealership for a sensor with the battery. I had told them that it was an inconvenience that they told me it would be two months before they even looked at my car let alone fixed it, and I just purchased the car. So they said they were gonna put a rush on it a week and a half later I got the car back right at home and my fiancé took a look at it. They never change the part out and how we knew because my fiancé had read the part so we can take it to the dealership to get fixed and it’s still had the electrical tape from my fiancé. Two days after that, we started getting a check engine light on and other sorts of lights popping on on the dashboard reaching out to them telling them once again that we’re having issues with the car and it needs to be fixed. It took them three days to get back to us and mind you my fiancé had to miss work because we had no car to drive. we were told that we had to take it in to get fixed which one it wasn’t drivable and he needed to be picked up. They were supposed to pick up the car today and nobody showed up. I’ve had the car a little over a month but technically because it was in the shop and we weren’t able to drive it for about three weeks we’re only able to enjoy it for a little while and I still have to pay on it. They didn’t fix the first problem which is still there on top of many more other problems. I have tried to reach out to them. I keep calling them leaving messages. Kind of this is uncalled for. I just want my car fixed or another car and I’m still getting the same answers. I have to take it back to the same dealership they have to hold onto it. There’s a two month waiting period in order for them to look at my car so I’m looking at , like three months to even get my car back once again I think it’s unacceptable