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Business Profile

Tree Services

Action Yard & Tree LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,

    ****** ******* 
    selling the houses and just needed the debris cleared.

    The first day I came to the house I saw one yard was 3/4 cleared with all of the clippings and debris in the yard (images attached). This job took the crew one day on the last visit. The following day the job was completed and I received a bill for $900. This is $200 more for the same job with only two months of growth and NO SPRAY.

    When I spoke with Action Yard Care, I was told both yards got sprayed and that Action Yard Care charges $125 a yard. This means I was charged $250 more. I was then told $125 would be deducted as well as an hour for two men working which she quoted at $150. I never received the invoice with the $275 deduction. I would have anticipated two months of growth to be the initial $700 minus the $250 spray for around $550.

    Now I am being sent invoices with late fees attached to the original incorrect charges.

    Business Response

    Date: 12/11/2024

    We are so sorry that Mr ******* had a bad experience with our services. We never like to hear this from any customer and we sincerely apologize for the inconvenience and confusion. This is certainly not the the norm for our company nor is it the great customer experience we strive for with every job. His bill has been adjusted to the requested amount of $550 and as always, we use any criticism to improve our service going forward. 

  • Initial Complaint

    Date:11/05/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is an amendment to complaint # 18362903 as I am unable to amend the initial complaint. We did not realize upon making the original complaint that Action Yard and Tree had turned off our irrigation system. Upon us turning it back on, we quickly realized the Action Yard and tree employee who altered the irrigation tubing did not cap the line as he told my wife he would. The result is flooding from underground next to the paver walkway Action installed. "install some pea gravel as per the contract. I still do not have the gravel but they have my money. This is a clear breach of contract.
    3. He attempted to take advantage of us with a 50% price increase
    4. I don't believe he ever returned to the jobsite to inspect the work of his employees
    5. He charged my credit card for the balance due without me being able to inspect the work prior to final payment. He and his staff were aware that I was out of town. I told them I would be back on Monday, 10/31 and that I would inspect the work performed and would make final payment upon satisfactory inspection. They charged my credit card for the balance due on 10/30, disallowing me the opportunity to require the work to be done right.

    Business Response

    Date: 11/17/2022

    The issue was a minor irrigation leak. This line was capped and was in some way or form removed or popped off. Our Foreman corrected the issue and now resolved.

Action Yard & Tree LLC is NOT a BBB Accredited Business.

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