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Business Profile

Tree Pruning Service

Tree Monkey Tree Service
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/01/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* was prompt to reply with an estimate to remove a palm tree in my back yard. The quote I was given was to include removing the stump. Once they started the work, they determined they could not take out the stump for fear of damaging the surrounding flagstone patio. He made a point of telling me that in all of his years in business he had not caused any damage. However, in the process of removing my tree, they did damage an area of the patio. ******* told me he would be sending someone over to repair it. This was in early June and the repair has still not been done. I have called him several times and each time he acts like he has no recollection of the incident and I have to repeat the story from the beginning. At the end of each conversation he apologizes and assures me it will be taken care of. It is now October and nothing has been repaired nor have I heard back from him. He also told me they would come back and remove the stump once it "rots" enough to be safely taken out with a pick axe, hopefully he keeps his word. Palm Tree was removed on June 8th at the cost of $1000.00

    Business Response

    Date: 02/15/2024

        
     
    I was very sorry that it took so long to get out there and get the Flagstone fixed but my guy that I subcontract out to do that was backlogged and it was just miscommunication. I am very sorry for that and thank you for your business. Have a wonderful day.
    Sent from my iPhone

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