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Business Profile

Transportation

Total Ride

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 02\29\2024 i had placed a reservation to Discount Cab for a ride to work. website address: *******************************************. upon setting ride, the ride i had called finally showed up, I called within 10 min of setting the ride and cancelled. I was thanked and went about my day. I noticed at the end of the night that my bank had been charged $70 for the whole ride, that I have NOT received. I called the next morning to dispute the charge. the guy who answered the phone gave me a run around. and to call a different number. I called the number and left several messages. later that afternoon I finally reached the same guy on the alternative number. He proceeded to laugh at me as he explained that he charges every one regardless of getting a ride or not. and he would NOT refund my money. He told me that its stated in the fine print when i made the reservation. I went back to check if this was my mistake, and found no such statement on the page.

Total Ride is NOT a BBB Accredited Business.

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