Business ProfileforMayfield Florists

My best friend's mother was hospitalized on Aug 11th. I live in Texas, so I asked Mayfield to deliver an order (#********) the next day. The order was upcharged because I asked for specific purple items to be included. When the arrangement arrived, my best friend described it as "lacking", which was kind, given how it looked in the picture she sent. I called later on Aug 12th to get a correction. The first offer was 15% off my order, which I hesitantly accepted, but I was embarrassed and angry that my friend hated it for her mom. I checked the site and saw the satisfaction guarantee, so called again to insist on the correction. The person who worked it sent pictures of the correction, to be delivered before 10 today, and I agreed that it was better. I told my friend that the correction would be there no later than 10. She texted me at 12:15 esaying it hadn't arrived. I called the store again and ****** told me that the delivery driver took it with him because the hospital doesn't allow deliveries directly to the room. (The previous delivery had been left at the front desk.) ****** sent the delivery driver again and asked me to have the old arrangement at the desk for pick up. I asked my friend to bring the old one down, and she got angry because she didn't want to leave her mom to fix the florist's mistake. At this point, I've disappointed and upset the friend that I was trying to support. I called ****** again to explain the situation and get suggestions. She suggested that I ask a nurse to fetch the ugly arrangement and bring it to the driver, who was waiting for her at this point. I asked my friend and it only made her angrier. I asked to cancel/refund my whole order because I couldn't get the bad arrangement back to the driver. ****** agreed. I called later to ask for a refund confirmation via email. ****** said her manager refused to refund the order and only would refund 15% unless my friend returned the botched arrangement. I want my order refunded.