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Business Profile

Property Management

Trinity Management Company, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

This profile includes complaints for Trinity Management Company, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Trinity Management Company, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have moved out from my old unit located at 1935 s Sunnyvale #1061 masa AZ 85026 on March 1,2024 my deposit refund was never sent to me and I was told I would get it returned within 14 business days and have been in constant communication with the leasing office as well as attempting to contact there corporate office with no progress I have recently spoken with the leasing office and was given false information to contact corporate office leading me to believe they are illegally withholding my security deposit at this time

    • Initial Complaint

      Date:10/05/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted a maintenance request September 12th 2022 through the residential portal. In my maintenance requests one of my issues was having black mold in the bathroom and underneath the kitchen sink.
      It has been almost a month since I submitted my request so I decided to check the portal for status. When I check the status it shows that my requests were completed September 15th 2022.

      I was home all day September 15th 2022. No one from maintenance or any employee entered my units that day to make any repairs. Not on September 15th or any day since my request. There's been no attempt and resolving the mold issue. I have been verbally requesting and notifying maintenance regarding the mold issue since I moved in in 2021.
      Absolutely nothing has been done since I've moved in.
      I was informed the best way to handle a maintenance request or issue is to submit it's on the residential portal. There was issues with my login and it took a few weeks for the office to fix the issue so I can log into my residential portal.
      I submitted my first written request September 12th 2022. This mold issue had gotten worse when the upstairs apartment above me caught fire. With the water leaking from upstairs into my units it worse than the problem in my bathroom with the black mold.

    Trinity Management Company, LLC is NOT a BBB Accredited Business.

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