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Business Profile

Property Management

New Concept Property Management
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Omed I

    Date: 01/23/2024

    Stay away from this company.New Concept Property Management is an absolute mess. I was assigned multiple property managers because one left, the other was temporary and she was condescending (Charity is her name) she kept talking about drought in ****** as if I enjoyed water running in my shower for 8 days and not being able to use the shower for that period, she is a character. I wanted to stop the water waste as well, she didn't need to act like she was an ambassador for the region's water problems with me, she needed to address my concern instead since that's her job. The rest of the staff are unresponsive and some are flat out rude. I would call 4,5 times before I could get a call back or a text.When I met with ***** and **** who are the owners of the company. They unequivocally showed their understanding and even promised to part ways with this particular property owner, they didn't do that. The apartment is back on the market under this company again. You can reach your own conclusions on that, they don't stand by their words. They tried to force their way into my home to do repairs when I was out of town by pulling a 48 hour notice BS. I contacted the ** housing and was given the law which states that they can only enter the house without my permission if there's an emergency (which there wasn't at that time since the water was shut off and it was just a repair order), or if there's an agreement between the landlord and the tenant regarding a time, there was no such agreement.I had to pay to clean the carpet professionally before moving, which I didn't know until weeks before my move out. This property and this Management company are a match made in bad service heaven. I own a property in ****** and was really considering using New Concept Property Management to manage it for me when the current tenants moved out, but having had this experience with them, I would never use them even if it was free. Steer clear, you will be thankful you did.

  • Renee P

    Date: 05/11/2023

    Poor service. Lack of action regarding maintenance issues. Rude managers. Paid my rent in full to end of the lease. Withholding $1040 from my security deposit return for braking my lease which I did not do. I paid my lease in full.

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