Complaints

This profile includes complaints for Ram Plumbing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ram Plumbing, Inc.

  2500 N Coyote Dr Ste 112 Tucson, AZ 85745-1230

  
• 

  Ram Plumbing, Inc.

  PO Box 26385 Tucson, AZ 85726-6385

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Tucson,

  Thank you very much for your reminder. I have now realized that I needed to click to view RAM Plumbing’s response. I have carefully reviewed their reply, but I do not agree with their statements and firmly stand by my original complaint.

  Please continue with the investigation and assist in overseeing the follow-up actions. I appreciate your support.

  Sincerely,

  Zexuan

  

  Business Response

  Date: 06/16/2025

  Thank
  you for bringing your concerns to our attention.
  
  We
  take all complaints seriously and are committed to addressing them in a
  professional and fair manner. At this time, the matter is under review by the
  Arizona Registrar of Contractors (ROC), and we are obligated to wait for their
  inspection and findings before taking further action.
  
  It
  is important to note that prior to this complaint, all work performed was
  inspected and approved by the Town of Oro Valley, and we successfully passed
  all required inspections.
  
  We
  will continue to fully cooperate with the ROC and will address any findings in
  accordance with their directives. Our goal remains to reach a resolution that
  is in line with regulatory standards and responsibilities.
  

  

  Business Response

  Date: 06/19/2025

  Thank you for forwarding the most recent
  correspondence regarding complaint ID 23451320. We take these matters very
  seriously and would like to provide a comprehensive response to the allegations
  made, as well as reaffirm our commitment to transparency, professional
  integrity, and code compliance.
  1. Oro Valley Inspection Process
  It is important to clarify that the initial inspection
  conducted by the Town of Oro Valley was formally passed. We have documentation
  verifying that the work completed at that time met all applicable code
  requirements and was approved by the authorized inspector. Our team had no
  control or influence over the town’s inspection personnel, nor any ability to
  dictate or alter their process or findings.
  Furthermore, while we understand the customer has raised
  concerns about the conduct of the inspector, Ram Plumbing is not affiliated
  with or responsible for the actions or decisions of municipal employees.
  Allegations of collusion between Ram Plumbing and Town of Oro Valley inspectors
  are completely unfounded, speculative, and without any supporting evidence
  tying our company to any such misconduct.
  2. Daily Documentation and Work Verification
  At Ram Plumbing, it is our company’s best practice that
  all technicians document their work thoroughly each day before leaving the job
  site. This includes taking timestamped photos and submitting notes. This documentation process ensures both accountability and quality assurance.
  We have reviewed all records from the dates in question
  and can confirm that the photos and notes taken by our technicians consistently
  reflect workmanship completed to standard. At no point in our own photo records
  captured immediately after work was performed do we observe the conditions
  depicted in the customer’s later photos. This discrepancy suggests that any
  damage or changes may have occurred after our team had vacated the property,
  and we cannot take responsibility for site conditions that arose after our
  departure.
  As for any mention of a "kinked” pipe, we were made aware
  of this after second inspection from the town of Oro Valley. Despite this, we
  remained cooperative and responsive throughout the process and promptly
  addressed the matter. 
  3. Current Status with the Registrar of Contractors (ROC)
  The most recent request from the customer was for an
  official inspection through the Arizona Registrar of Contractors (ROC). An
  inspection with the ROC is scheduled for June 25, and we are fully cooperating
  with this process as required by law. We understand this to be the appropriate
  and impartial channel for evaluating both workmanship and compliance.
  We believe it is important to allow this investigation to
  proceed without presumption or judgment. Ram Plumbing is fully committed to
  adhering to whatever findings the ROC issues and will act accordingly based on
  the outcome of their formal inspection.
  While we understand the customer’s frustration, we
  respectfully deny any wrongdoing, collusion, or poor workmanship. We stand by
  the quality of the work we performed and have extensive documentation,
  including daily photos and reports, to support our position. We trust that the
  ROC’s independent inspection will provide an objective and fair resolution to
  this matter.
  Thank you for your time and consideration. Should any
  further information or documentation be required, we are happy to provide it
  upon request.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *-Please see attachment-*

  

  Business Response

  Date: 06/28/2024

  Hello,

  The complaint left by Mrs. Lannon has very little to no facts for the following reasons:

  We have done various jobs for Mrs. Lannon as you can see in the invoices she provided. Invoices 18085,1779,181897,and 18755 have no relevance to the complaint. Invoice 12000 for the amount of $25,225 was done and invoiced on 10-12-2019. We did not have much grade to work with due to the city tap being so shallow. We can't go below the city tap and grade has to be at least 1/8 inch per foot therefore there was minimal grade due to the circumstances we were working with. Our entire project was permitted and approved by a City Of Tucson Inspector in which we know the job was done correctly.

   Being the size of the building and amount of people there using and abusing the restroom the building still were having sewer clogs. We recommended the installation of a grinder pump to help assist the solids down the sewer line. We installed the pump free of charge and even came back after the fact and installed a high water alarm so they knew when there was an issue. These grinder pumps require maintenance in which Margie has continued to neglect. She only remembers when the pump has failed then she calls us and blames our company for her neglect.

  Mrs. Lannon wrote Ryan a 5 star review on July 27th of last year because we have continued to take such good care of her without charging her. Those open invoices she submitted were what we would have charged and have been zeroed out since then and definitely never paid.

  We feel we have been fair these past years in continuing to go out at no charge however we feel taken advantage of now. I'm not sure what more we can do for this besides give reminders to maintenance but she never wants us around unless there is an issue. Please let us know if there is anything else we can provide or any other information you might need to resolve this issue. 

  Thank You Kindly,

  Erik Carrasco