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Business Profile

Online Retailer

OVertone

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They intentionally had an image that replicated my order image with a bright bold button saying to place my order leading me think I was placing my order when in reality it also had a small grey on white button to decline “offer “ as a trick to double your order. After I attempted to us the email provided for contact under my order to remedy this but it came back and said it was a “no reply email”. So I went to find a number. I called the number but they don’t have anyone to answer phones you have to leave a message. I went to use their chat button but its agent is virtual and wouldn’t/couldn’t fix the issue. They intentionally entrapped me into a double order and more intentionally trapped me into a subscription without me knowing then prevented me from making contact to stop this. They continuously delete negative comments online about their company to preserve an aesthetic of being somewhat reputable through this method.

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed for the shipping fees by carrier FedEx months after the product I purchased (that did not work) was refunded. This charge has gone into collections. I do not appreciate the delayed COD placed by this business and demand that they rectify this situation. I am disabled and chronically ill and struggling immensely. I should not have to pay for this. In no world should I be charged $19 for a product that cost $35.

  • Initial Complaint

    Date:12/13/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used overtone a few times and it made half of my hair off and damaged my scalp.

  • Initial Complaint

    Date:08/25/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some products from their parent company Proudly for Melanated Babies, instead I received hair products from overtone. I have made several attempts to contact the company emailing Anne M. who constantly asks me the same questions like, what is my order number address etc. Each email I have provided her with the information including a picture of my order confirmation from the company Proudly and a picture of the merchandise sent along with the packaging displaying my name and address. I have yet to receive a correct merchandise or a refund.

  • Initial Complaint

    Date:07/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Overtone refuses to honor their return policy for unused item under warranty. I've read about complaints of Overtone's blue color damaging hair of my hair type and I tried contacting them from *********** *********** and ************************ *** ************************** but Overtone did not let me ship back since first order.

  • Initial Complaint

    Date:04/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Received this in January with another product as a Xmas gift, just got around to using it, when I took the seal off this is what I found. According to their website it is supposed to be clear/colorless. I don’t want to use this it has a very odd smell as well.

OVertone is NOT a BBB Accredited Business.

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When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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