Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is regarding Order# R986165409 PLACED ON May 8th with shopabunda.com.The item purchased was for Ricoh GRIIIX compact camera. Tracking number is 1Z9Y841R4248960489. It was delivered from a different merchant what was initially mentioned on the website at the time of my order. So I recorded unboxing to protect myself from an unexpected merchant. When I opened the package, I was disappointed to see that I was sent a Pentax Ricoh WG-1000 camera instead which I had never even heard of.I immediately reached out to the shop abunda team,, but they had no phone number and so I immediately emailed and informed them about the error with pictures. And the agent ****** reached out and asked me to send further images with serial number and bar code picture to verify from the warehouse and to investigate about the error and create a return authorization. And after completing the investigation on May 22th ****** emailed me back informing that the investigation is concluded and acknowledged the error and asked me to return the item by sending a return label and promised me a refund would be issued within 14 days of the receipt. Return tracking number 1Z9Y841R9047453724.More than a week later I received a email from them claiming they dont sell the item and that according to their system and serial number Pentax Ricoh ******* was not shipped from them. when I caught their lie and shared the website link that they had more than 4000 units of Pentax WG1000 instock, then they again changed their false claim of serial numberI had declined to accept the return package with tracking number 1Z9Y841R4246595968 and the wrong item was successfully resent to the sender.The shop abuna team stopped responding to any of emails since the last 2 months and had not provided any evidence that they had sent me the Ricoh GRIIX, because I have full right to know the serial number of Ricoh GRIIIx which they are falsely claiming to have sent, I am being fraudelently cheated

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a chair. The chair was shipped but at some point Abunda placed a return to sender on the package.I have been on touch with them for nearly a week to be refunded. They keep promising forward motion but nothing is ************ also like ******************** to reach out to ***** immediately to cancel the lease for the item.

  Business Response

  Date: 07/13/2025

  Hi *******,
  

  Im sorry your chair never made it to you. *** flagged the package for return to sender, which can happen if a box is damaged or the label is unreadable. While we waited on details from the carrier and the seller, we dug in to make sure you were not left hanging.
  

  We have now issued a full refund to the card on file, and that refund automatically voids your Acima lease. Most banks post the credit within three to five business days, but timing can vary by institution.
  

  If anything about the refund or lease cancellation looks off once you check your statement, please let us know right away. You can reach our support team at ************************************ or through live chat on **************************** seven days a week.
  

  Thank you for giving us the chance to make this right. We appreciate your patience and hope to serve you better next time.
  

  Abunda Team

• Initial Complaint

  Date:07/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/3/25 I used the website to place an order for an e-bike. At the time of placing the order the website showed that the bike was in stock. Shortly after placing the order the website tracker stated my item was on back order. But even now the website says the item is in stock. Even trying to reach out to their help center is a hassle as they only have and email or a complaint form. I waited almost 24 hours for a reply to 3 different complaints that I submitted. They didnt clarify next steps other than telling me I could get a different item at the same price or be invoiced for something more expensive. They never explained where I should be looking for a replacement or how the invoice process works. I cant seem to get them to reply in a timely manner or even give accurate information. I feel as is the website is misleading with deliver dates, item stock and pricing.

  Business Response

  Date: 07/06/2025

  Hi *****,

  Thank you for bringing this to our attention, and Im sorry the order experience felt frustrating.

  Heres what happened:

  - Why the bike showed in stock then back-ordered. Abunda operated like a marketplace, so inventory and prices update in real time as sellers list or change products. Within minutes of your purchase, the original seller changed their listing, which temporarily put your bike into back-order status on our side - even though the storefront still showed stock. We know thats confusing, and were working on clearer messaging when listings shift.

  - Our follow-up. It looks like ****** from our support team replied within 24 hours, explained the situation, and offered a solution to get your order placed. 

  - Current status. Your e-bike has already shipped via *****. Tracking shows its on the way with an estimated delivery of July 9 10.
  

  We appreciate your patience and the chance to make this right. If anything else comes up, just let us know at ************************************ or live chat directly from our site :)

  Thanks again for choosing Abunda.
  

  Abunda Team

• Initial Complaint

  Date:06/30/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The conpany i purchase an printer from them and it is hard to get in touch with them. They dont now respond with 12 to 24 hours and they do not have a phone number to get in touch. I purchace this printer for my business now. It is so hard to get in touch with them. And I am very furious with them and very disappointed in them.

  Business Response

  Date: 07/13/2025

  Hi ********,

  Im sorry our slow replies added stress when you urgently needed that printer. We had to wait on our supplier for a prepaid return label, and that lag is on us - we know 24 hours can feel like forever when your business is waiting.

  As soon as the label came through, we emailed it over, received your original unit, and shipped a replacement right away. ***** shows the new printer was delivered, but if anythings off, please let us know.

  You can always reach a real person at ************************************ or by clicking the live-chat bubble on ****************************. We dont list a phone line yet, but quick email and chat responses are our top priority, and were investing in more hands to keep them snappy.
  

  Thanks for giving us the chance to make this right. We appreciate your business and are here if you need anything else.
  

  Best,

  Abunda Team

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed. I put in a request for a return for a malfunctioning graphics card on May 30th,2025. On May the 31st, I was informed that once the pictures and information were received the refund process would start immediately. I sent the pictures that same day and never heard back, so I emailed again. Cassie asked if I wanted a UPS pick up or a UPS store QR code and I selected the QR code on Monday June 2nd . After that , I have not heard back since and I have not received the QR code to return this graphics card. I would like this issue to be resolved as quickly as possible . I have sent email after to email but keep being ghosted.

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****************************************************************************************************************************************************************************************************Subject: Complaint Against Abunda Order #R467149626 HP 17.3" Touchscreen Business Laptop**Dear Better Business Bureau,I am submitting a complaint regarding a customer service issue with ************************, involving **Order #R467149626** for an **HP 17.3" Touchscreen Business Laptop**.Shortly after receiving the laptop, I experienced performance issues with the applications I needed to run. I contacted Abunda and was issued a return label on **April 10, 2025**, with the intention of exchanging the product for a more suitable model.Unfortunately, before I could complete the return, my 13-year-old son was diagnosed with **lymphoma**. This was a life-altering event that understandably diverted all of my attention and energy toward his care. As a result, the return window passed before I could send the laptop back.Once I was in a more stable position, I reached out to ****************** Representative ********, explained the situation, and **pleaded for an exception**not for a refund, but simply to return the laptop for **store credit** so I could purchase a different model that better meets my needs. Despite my repeated requests and my expressed desire to remain a loyal customer, I was told that **no exception could be made under any circumstances**. Instead, I was offered a **/$50 refund**, which I found dismissive and disappointing, especially given the compassionate circumstances.I am not seeking a refund or cancellation of the transaction. I would simply like to return the laptop for credit toward a different product. I value Abunda's service and wish to continue doing business with them, and I believe this request is reasonable given the circumstances.I respectfully request the Better Business Bureaus assistance in facilitating a fair and humane resolution to this matter.Sincerely,***** ******

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A loan number 8PT5-5YSU was filed I my name from address not mine for nearly ****** atv33% interest I did not ask for this or authorize this. ****** says I am responsible but won't disclose what product was.

  Business Response

  Date: 04/23/2025

  Hi *********,
  
  I'm really sorry you're dealing with this - I completely understand how frustrating and concerning this must be.
  
  I checked our system thoroughly, but I wasn't able to find any orders matching that loan number or your details. It sounds like this is definitely something Affirm needs to address directly, since they're the ones managing the loan itself.
  
  That said, I'm here to help. If you have any additional information - like a product description, merchant name, or email used - I can try another search on my end. In the meantime, I'd recommend pushing Affirm again to investigate the issue further since it involves potential fraud.
  
  If there's anything else I can do, just let me know. We'll get to the bottom of this.
  
  Best, 

  Abunda Team

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/26/2025 I purchased a Fender American performer Stratocaster from ABUNDA, and also used AFFIRM to handle financing. However, after I made my choice about what guitar I would buy, I realized the two pictures provided were two different models of Stratocaster, so, in essence, I didn't know which Stratocaster was coming in the mail, and to top that off, despite being charged immediately by AFFIRM, However, despite 7 different attempts to contact ABUNDA, not only did I not hear back, they still have not sent even a purchase confirmation! It was two different Fender guitars being passed off as one particular model. The only similarity is they both sell for approximately the same price. I am not happy, and even practically begged ABUNDA and AFFIRM to lend a hand; no dice!

  Business Response

  Date: 02/28/2025

  Hi Robert,
  
  Thanks for reaching out, and I’m sorry for the confusion over the guitar photos and communication! We did respond to all 7 of your emails right away, so it sounds like our replies might be ending up in your spam folder. We also left a note on your order confirmation page with the details.
  
  The guitar had already shipped before we could cancel it, but we redirected it back to the warehouse. As soon as it arrives, we’ll process a full refund for you—including any payments made to your Affirm payment plan. In the future, we recommend using our live chat feature so we can help in real time if emails aren’t reaching you.
  
  We appreciate your patience and look forward to making this right. If there’s anything else we can do, please let us know here or via live chat. Take care, and again, our apologies for the mix-up!

  - Abunda Team

• Initial Complaint

  Date:02/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in November I purchased an E-bike from an online retail store called Abunda. This Aostormotor bike was advertised as 1500 watt. Bike. Brand new out of the box the pedal assist didn’t work. I contacted the manufacturer and was told to go through Abunda. As I’ve been dealing with Abunda it takes days to receive a reply. There is no number I can call. Now they have determined it could be a faulty battery. The pedal assist was never fixed but the bike started losing charge faster and speed dropped considerably. This bike is my only mode of transportation. I have explained this repeatedly. Now they are telling me they won’t replace the battery until they have received the faulty one. I can’t go weeks without transportation to and from work while they wait to send me a replacement. I’ve spent weeks trying to communicate with them waiting days for a reply. This is ridiculous. This bike was $1200 and I had to finance it. I either want a bike that works or I want my money back.

  Business Response

  Date: 02/28/2025

  Hi Margaret,
  
  Thank you for letting us know about your e-bike trouble; we understand how important reliable transportation is. We’ve been working with the seller to replace your faulty battery at no cost, but their policy requires returning the old battery first. We know that can be inconvenient, so we can arrange expedited shipping to minimize downtime.
  
  Since we haven’t heard from you in a couple of weeks, please let us know if you’d like to move forward with sending the battery back. The seller also offers a new battery for $465, though we’d prefer to help you avoid that cost if possible. If neither option works, we’re happy to explore other solutions.
  
  We appreciate your patience, and we want to ensure you’re back on the road quickly. Please email us at [[email protected]] or reply here, and we’ll do everything we can to help.
  
  - Abunda Team

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally thought his was a buy now pay later that would be less than 900.00 but after the first billing I was being billed 275.00 per month when they originally quoted me less than $150.00 for 3 payments. I contacted them a month after requesting a shipping address to return the item and cancel the lease so far my requests have fallen on deaf ears.

  Business Response

  Date: 02/10/2025

  Hi Martin, 
  
  Thank you for reaching out and sharing your concerns. I’m sorry to hear about the unexpected costs and the trouble returning your item. All lease terms, including payment amounts and schedules, are displayed at checkout before you complete your order. I realize this can still be confusing, and I apologize for any frustration.
  
  When you contacted us via chat, we weren’t able to locate your details—like your email address, name, or lease/order number—so we couldn’t fully assist at that time. Please note that because the order was placed in October, it’s now outside our standard return window. However, since your purchase is on a lease, we suggest speaking directly with Acima to see if a return or adjustment is possible under their terms.
  
  If there’s anything else we can do or if you need help getting in touch with Acima, please let us know. We appreciate your patience and want to ensure you feel taken care of.
  
  - Abunda Team

  Customer Answer

  Date: 02/12/2025

  Thanks for your help but this matter has been resolved via a third party,  Thank you for your time.