ComplaintsforJim Click Kia

• Initial Complaint

  11/02/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased a 2024 *** ******** with a refundable warranty in July 2023. From July-October the vehicle had multiple issues and the service department fixed none of them in a timely manner leading to me deciding to trade in the carnival and purchase a vehicle from a different dealership. I have now been attempting to contact Jim Click for weeks to receive my refund for the unused warranty and they refuse to respond.

  Business response

  11/06/2023

  The dealership has been in communication with the customer and has provided a cancellation form for their extended warranty.  Once the form is returned with the customer signature, we will expedite the refund.

• Initial Complaint

  08/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In April 2022 I bought a Kia Niro car, months after buying it I began to report that I had problems with the sound screen, it turns off, stops working, problems with the horn, the sound goes out. I made the first appointment in which I reported all the problems. When I arrived at my appointment after driving 25 minutes to the agency, they told me that they could not receive the car because there was not enough time to check it, and the person in charge of the workshop area also told me that they already had reports equal to the one for my car. I was very upset because they had the report I made to them, they could have called me and told me that. They shouldn't have waited for me to arrive, then I spoke to KIA and filed a complaint. They told me to take my car to another branch, I did, I took my car in March of this year I showed them videos that I took of the problems that my car presents (evidence) they kept my car for a whole day, then I They say that they did not find anything but what we could do is wait for a service car that they have at the agency to lend me and so they check my car more thoroughly, until today, August 11, at the agency they do not give me a solution to my problem . I sent them an email in July and they told me we would schedule an appointment if a car was received but I send them messages to ask them and they no longer answer me, I don't think that in five months they have not received any car to lend me and solve my problem.

  Business response

  08/17/2023

  Our service department looked at this concern on May 24, 2022 and could not duplicate a problem.  Our service manager has contacted the customer and will arrange a convenient time for the customer to bring the car in to identify the concern and repair.

  Business response

  08/17/2023

  Our service department looked at this concern on May 24, 2022 and could not duplicate a problem.  Our service manager has contacted the customer and will arrange a convenient time for the customer to bring the car in to identify the concern and repair.

  Customer response

  08/17/2023

  I do not totally agree. They did call me, they told me that since my car is moving they give preference to cars that have engine problems (this is an example) to provide them with a car. The man made me understand that my problem is not that serious. At the end of the call, I honestly felt him annoyed and he told me to take the car. Before that, he had told me that I would take the car and they would have it inspected for a few days, but if they did not find anything wrong with my car, I would pay for the rental of the car that they would give me! I will not pay a dollar for a rental car. I'm showing them videos of the problems my car has because these problems don't happen all day, that's why in April 7th not on May like they say.  when they checked my car in one morning they didn't see any problem.
  However, after I left the agency I began to have problems with the car. Thanks to Kia who contacted me and yes. I will take the car but I will not be satisfied until they fix the problem I have with the car because as I told the employee. I am also a customer and I am paying for a car and for a service!
  Currently my car is presenting me with a new problem!

  Customer response

  08/17/2023

  I do not totally agree. They did call me, they told me that since my car is moving they give preference to cars that have engine problems (this is an example) to provide them with a car. The man made me understand that my problem is not that serious. At the end of the call, I honestly felt him annoyed and he told me to take the car. Before that, he had told me that I would take the car and they would have it inspected for a few days, but if they did not find anything wrong with my car, I would pay for the rental of the car that they would give me! I will not pay a dollar for a rental car. I'm showing them videos of the problems my car has because these problems don't happen all day, that's why in April 7th not on May like they say.  when they checked my car in one morning they didn't see any problem.
  However, after I left the agency I began to have problems with the car. Thanks to Kia who contacted me and yes. I will take the car but I will not be satisfied until they fix the problem I have with the car because as I told the employee. I am also a customer and I am paying for a car and for a service!
  Currently my car is presenting me with a new problem!

  Business response

  08/23/2023

  First, the customer comments are from two different dealerships which she has been visiting.  Our service manager met with the customer yesterday afternoon.  The car did not have any issues at that time.  The customer showed a video of two concerns, one which occurred approximately a week ago and another which happened about 3 weeks ago.  Since this is such an intermittent concern, the service manager and customer agreed that we would send a copy of the video to the manufacturer tech assistance center and see what repair recommendation that they may have, if any.  Once we have direction from the manufacturer, the dealership will contact the customer and schedule an appointment and provide a loaner while her vehicle is being serviced.

  Business response

  08/23/2023

  First, the customer comments are from two different dealerships which she has been visiting.  Our service manager met with the customer yesterday afternoon.  The car did not have any issues at that time.  The customer showed a video of two concerns, one which occurred approximately a week ago and another which happened about 3 weeks ago.  Since this is such an intermittent concern, the service manager and customer agreed that we would send a copy of the video to the manufacturer tech assistance center and see what repair recommendation that they may have, if any.  Once we have direction from the manufacturer, the dealership will contact the customer and schedule an appointment and provide a loaner while her vehicle is being serviced.

• Initial Complaint

  07/08/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We took our KIA Sorento to Jim Click KIA for recall notices and to check out why the rear tires were wearing unevenly. Please refer to the attached letter for more detailed information.

• Initial Complaint

  06/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Jim Click Hyundai (***) sold me a new 2023 Santa Cruz. The PDI or pre-delivery inspection was never completed. The drivers door wouldn’t close properly. Active recall, that could catch fire was never completed. The car broke down after 600 miles. It has been 15 days and it’s still in a shop in Florida. Corporate is now involved. The worst thing they did was fail to payoff my trade vehicle. They had me sign a special power of attorney for such matters, yet still failed to payoff the old loan. My credit has now been impacted and they still haven’t paid it off. The loan has been funded and now I have additional monies owed. Plus a payment for a vehicle I don’t possess. Worst experience I’ve ever had. Borderline criminal.

  Business response

  06/29/2023

  We have contacted the customer and provided and answered their concerns providing proof of completion of the pre-delivery inspection and completion of the recall prior to sale.  We've also provided them documentation of the pay off of their loan and followed up with them to verify that they have received that confirmation from their lending institution.  We'll continue to provide any resources to assist them as they've relocated out of state and are having some factory warranty repairs completed at a local dealer in their new location.

  Customer response

  07/11/2023

  The Dealership did contact me. They stated, the PDI was completed because the form was signed off. This proves nothing. The Pre-Delivery Inspection was not completed. The car had sticker residue all over. This would have been removed as part of the PDI. The Drivers door would not close without hitting the frame and trim. This would have been caught per the PDI. The recall was completed according to the dealership. However, I have not seen the proof. 
  

  The payoff has not been paid and is; according to Chase Bank 38 days late. Chase Bank is contacting me for the payment and my payment on the new car is now due! 
  

  The new Hyundai is still in the shop. I haven’t heard anything from anyone at either Dealership. This has gone from bad to worse.

  At this point, I believe we are being lied too.

  Business response

  07/13/2023

  The dealership has provided a copy of the payoff receipt, a copy of the letter from his lender which shows that the loan was paid off and that they sent the title and lien release to the dealership and documentation from Hyundai showing that the pre-delivery inspection and recall was completed.  The General Manager has been in contact with the customer as recently as earlier this week to assist as possible, with the recognition that the vehicle is being repaired under factory warranty at a dealer located in another state. 

  Customer response

  07/21/2023

  Jim Click Dealership has been very good in their help with this problem. They have assisted me, with the issues at hand. They have done what they can do, at this point. However, the PDI or pre-delivery inspection was not completed as directed by Hyundai motor corporation. This is not Jim Click’s mistake as my vehicle was dealer-traded from a dealership in Phoenix AZ. The drivers side door still has not been fixed. The sticker debris has not been cleaned off the vehicle. I will address this with the dealership, who currently has the vehicle. However, it’s not their problem either. So without someone, accepting responsibility. I’m left to fix it on my own, at my expense? Again, Jim Click Hyundai has satisfied my complaints. Thank you, BBB and Jim Click Hyundai.

• Initial Complaint

  11/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Saturday 11/19/22 i called the service department at Kia because my 2020 Telluride was not starting . I spoke with **** and asked if i could have the car towed for them to run a diagnostic and do the necessary repairs. **** stated yes but they would need the car a couple days , to work on in between appointments. I said i understood. Monday morning 11/21/22 my car was towed and dropped off to kia just before 10am. I recieved a call from Kia early that afternoon asking why my car was there. I explained what was going , and was told it was likely the battery but they would let me know .. Since Monday i have left 5 messages (on 11/22 , 11/25, 11/26 & two on 11/28) with 0 return calls & unable to speak to a single person in the service department. I have never in my life recieved such horrible service from Kia or any other place. This is beyond a simple staff shortage or backorder. Over 1 week with zero communication is outright disrespectful. So now i am left with no vehicle and no information on what is going on with my vehicle.

  Business response

  12/01/2022

  We received the vehicle and completed the work within the same day after receiving authorization for repairs from the customer.  The customer was notified via text when the vehicle was completed.  However; there was miscommunication on the vehicle retrieval.  We apologized and offered a goodwill adjustment which the customer accepted.

  Customer response

  12/05/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 18475337, and find that this resolution would be satisfactory to me. 

  Jim Click has reached out and rectified the situation. Can the case be closed and any follow up forms be sent to me
  
  

  Regards,
  
  ****** ********
  
   

  
  

• Initial Complaint

  08/07/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  February 2022 we purchased a new 2022 Kia Sportage from Jim Click Kia on Wetmore in Tucson, AZ. Our sales person ****** told us the gas door was ripped off during shipping that they would order us a new one not to worry. So we drove off the lot. It’s been 8 months and still no gas door. We have called them and it was on back order. We called again and it was in the paint shop. We called again and no return call. We emailed them no response. We went there while getting the oil changed, and they would get back to us. Our second complaint at the same time we purchased a 2019 Kia Forte it only had one key. ****** said not a problem they would order us another key. Both inquiries were made at the same time. Phone calls, emails, no gas door and no second key. We are paying $1,000 a month for both vehicles yet not getting what was promised after 8 months. I think we have been patient long enough. Thank you.

  Business response

  08/12/2022

  Our apologies to the customer for the length of time and communication issues, the customer was contacted and an appointment was scheduled for both items to be completed.

• Initial Complaint

  03/17/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We purchased a 2022 Kia Soul, we looked at the vehicle on line and on the lot with the sales associate, the sales price was $19,***, however when we went to sign the contract the sales price was $24,***!!! We both thought this was strange and were told it was for the "Maintenance for Life" and we had to pay this fee! As we pushed back on this, things got more stressful and kept getting told, "you know there is a auto shortage"! We felt we had no choice but to proceed due to the pressure and I had recently been in a very bad auto accident and needed a vehicle and felt pressured and intimidated into not asking any questions, but to just sign! We were listening to the news and learned this was a "bait and switch" and was happening a lot due to the current times in Auto sales. I have reached out and asked out contract to be reviewed, the GM wants to explain the contract to me! I do not need an explanation on the contract, I want to know why the upcharge, for it was due to the maintenance for life, it should be on the contract as such, not an increase in sales price. We are requesting the $4,000 upcharge be returned to us. Thank you, M. Johns

  Business response

  03/21/2022

  Jim Click Kia has tried to reach out to the customers multiple times in different ways, via Email, Text and Phone calls with no return phone call back. The customer is requesting a refund back for the market adjustment of $2000 and our Dealer adds Totaling $1693.   There are many forms that the customer had to sign BEFORE signing the Final Contract and taking delivery of the new KIA SOUL.  As a dealership we are very transparent with the market adjustment. The reason for the market adjustment is due to Supply and Demand. Average we only have 5-10 cars on our lot and compared to 2 years ago when we had 200 new vehicles. Due to this, as like many dealerships we put Addendums on all of our New Cars with the Market adjustments and the Dealerships Adds.. We do this so there is no misunderstandings.

  As always there are many opportunities for any client to bring up any concern with pricing to the sales consultant, the finance manager, the sales manager, and the General manager BEFORE they purchase and sign the contract and take delivery of the vehicle.  This complaint comes from 6 months AFTER the purchase and this is the first time Jim Click Kia has heard this complaint. As always we are here and would like the opportunity to talk to the customer to go over their concerns.   

  We are happy to provide documents with all of the customers signatures where they initialed and signed next to the Price out the door and the Selling price..  

  Thank you

  Customer response

  04/06/2022

  April 6, 2022
  
  
  BBB Response to complaint #16904769
  
  This is exactly why we asked for a response in writing and do not want to speak verbally.  We did ask many times while at the dealership why the price advertised went up $4000!!!   The entire time we never got a straight answer and as you have stated in your letter of response – the inventory is low and we as a consumer needed a vehicle, so we felt we had no choice but to move forward.
  
  The dealerships are taking advantage of the consumers and shame on the banks for allowing this to occur and approve the pricing being submitted.  Yes, it has been 4-6 months since purchase and the reason we decided to reach out is the news had a story confirming this action was taking place by dealerships nationwide.  This confirmed what we already had experienced. 
  
  Again, we are requesting to be reimbursed the $4,000 price difference.  This markup occurred from the parking lot into the front door with no valid reason. 
  
  Thank you,
  ***** *** ***** *****
  

  Business response

  04/13/2022

  Like so many industries over the past 2 years, the auto industry has faced severe product shortages, which as adversely impacted both new vehicle inventory and parts inventory.  The limited availability of new vehicle inventory has a direct impact on pricing.  In regards to pricing of their most recent transaction, recognize that MSRP stand for Manufacturer Suggested Retail Price – not an actual market area selling price.  Several factors can impact the pricing of vehicles – especially low vehicle inventory.
  
  The increase in vehicle price that the customer is questioning and stating to be $4,000 are $1,693 dealer added items (in the disclaimer on our website and on the vehicle dealer addendum window sticker at time of purchase and installed on the vehicle at the time of purchase) which include Maintenance for Life, Tuff Coat, Tint, Pinstripe and Nitro and the $2,500 market adjustment.
  
  All customers are able to conduct their new vehicle transaction anywhere they choose – at no time was the customer pressured to purchase from Jim Click Kia.  We strongly believe in having satisfied customers.  We recognize through this complaint that the customer is not satisfied with their vehicle purchase and we are willing to purchase the vehicle back at current payoff amount less product cancellations and less mileage (0.20 per mile) pending vehicle inspection shows no major damage.

• Initial Complaint

  02/22/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

   

  Bought a brand new 2022 Kia Sorento from Jim Click Kia on 12/31/21. Within a week of owning the car, the radio/navigation screen becomes distorted randomly. Sometimes all day. Sometimes not at all. Made a few appts I had to reschedule. Finally made the appt yesterday and dropped off 2-21-2022 for a 10am appt. Dropped car off at 0930 that morning. Get a call from ****** (advisor) at 1030am that they can’t “duplicate” the issue for prior to submit a claim to get fixed or replaced. Said my video and picture proof wasn’t enough. Advised me he would look into it for a few more hours and call back. Never called back. Couldn’t get ahold of them (tried 8 calls from 4-5pm). So couldn’t pick up my car. Get a call 2-22-22 that they apologize I didn’t get a call yesterday. Went to pick up my car after they had it for over 25 hours. Within 30 mins of driving it home, it was showing screen distortion again. I drove 40 mins back to dealership to show them. They have a tech come take video of it…. For proof… but told me my videos weren’t okay to use? Why? Receipt also stated they did a multi point inspection- didn’t show me proof or copy of it. Receipt also said it vacuumed my car, which also is a lie. Kept my car for 25 hours. With zero resolution. Lied on receipt of what they did (didn’t do), and I still have a distorted radio screen. Didn’t offer to fix the issue of the non clean car, nor offer to refill my gas tank I wasted to go back and forth for their incompetence.

  Business response

  03/03/2022

  We certainly apologize for the inconvenience and poor communication on our end while addressing this random operation concern. Based on further review with the manufacturer we ordered a new master unit which has arrived and ready to be installed. We are reaching out to the customer in order to coordinate this replacement, and due to the inconvenience, we will be providing alternative transportation and filling the gas tank.
  

  Customer response

  04/04/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 16796865, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  05/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My wife purchased a new vehicle from this company. She traded in a 2013 KIA that had a lien on it. The salesman, sales manager and finance manager were informed of the lien yet they failed to make the pay off. This created a slew of misinformation, bad blood and my wife had to return the car to the dealership. Today I went to the dealer in good faith to try and save the deal. I was told by ***** ********, the salesman that sold the car to my wife, that the sales manager declined to meet with me because he was too busy and that I should come back Tuesday. This is an abhorrent situation. They made me feel like a second class citizen because this matter involves allegations of fraud, deceptive sales practices and worst of all customer relationships. I’ve never been treated like this and I’m requesting an apology as well as an answer on how they’re going to rectify this issue which was created by them to begin with. Thank you.

  Business response

  06/07/2021

  This situation involved a customer trading in a car with a lien that was put on by a family member. The confusion was that both parties (the one trading the car and the one with the lien) had the same first and last name. Once we discovered the lien, we got in contact with the family member that owned the rights to the title. It was then discovered that there was a domestic dispute over the vehicle and the payoff. At this point we stated we could not take in the trade in, but we would be able to still sell the customer a car without the trade, but at this point we cannot get involved with a family dispute.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩