Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2021 palisade has an issue with the seatbelts unbuckling by themselves while driving. Hyundai is aware of this defect and when I took my car in they refused to fix them.

  Business Response

  Date: 07/21/2025

  The dealership contacted the customer and although the dealership was unable to duplicate the concern, utilized the information provided by the customer and worked with the manufacturer to replace the affected seat belt buckles as identified by the customer.

• Initial Complaint

  Date:03/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an appointment for 1pm MST today, March 17, 2025, for an oil change using the maintenance for life plan that was included with the purchase of my 2014 Chevy Cruze in 2016. I provided my own 5 quart jug of synthetic oil to be used in the oil change. The oil change took 2.5 hours, first off. Second off, I was not given the remaining quart of oil once the required 4.2 quarts was poured in. Now, a few hours after I got home, I discovered my car is now leaking oil. I checked the dipstick, and found that the missing oil was actually poured into my engine. How does a car dealership technician not know how much oil the engine takes?!

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all, I'm elderly and not competent enough to engage into a contract. They took advantage of this and ruined the remainder of my life. I told them numerous times that I can't afford this car and I don'thave $1K for a down payment.
  I was looking for a Used car, and I kept tell them, but they would listen to me. The sales woman's name is Katrina.
  I tried to give it back, called and attorney , and called the funding company, Santader. To no avail. Nobody is willing to help. My attorney doesn't want to go against Jim Click, because Big Jim Ownes this town.
  Every time she brought a contract to me, I told her it was more than I could pay.
  After hours of the going back and forth, dickering with her was relentless and she wouldn't let me go.
  The car, Hyundai Elantra, is waiting to be repossessed any time now. This doesn't help to get me out from under this huge weight. I only get Social security and it's already being garnished by the IRS for $350 per month. The actions of Jim Click was so unscrupulous that they push old women into a car I didn't want. They're profiteering off old ladies who can't help themselves.

  Business Response

  Date: 07/29/2024

  Dealership management will contact our customer regarding options of trading out of the vehicle to resolve this issue.

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 2022 Hyundai Sonata from Jim Click Hyundai. The car has 25k miles with routine maintenance performed. We have had two front passenger struts replaced due to mechanical issues and are currently experiencing it a third time. We have reached out to see how this can be resolved, as this is not normal for the same part to keep going bad on such a newer vehicle. We have to drive 4 hrs round trip in order to get it diagnosed and then another 4 hrs round trip to be repaired each time. To say this is an inconvenience is an understatement. We are concerned there is something more then just the one part but Jim Click Hyundai East will not help to get to the root of the issue or prorate us fuel or time costs to travel nor recall the vehicle that keeps experiencing the same reoccurring problem. We want what is reasonable and to keep just replacing the same part over and over is not reasonable. It needs to be fixed correctly.

  Business Response

  Date: 07/23/2024

  The last visit from the customer to our dealership was on February 10, 2023, when the vehicle had 15,921 miles on the odometer.  Once strut was replaced due to a knocking noise.  The customer has not scheduled a repair at our dealership since this visit, 17 months ago and 10,000 miles ago.  

  If the customer decides to schedule an appointment, the dealership will identify the concern and see if there is anything else that might be causing the concern.  As long as the customer schedules in advance the dealership will provide a loaner to use while the vehicle is being repaired for a warranty concern.

  Warranty coverage is provided by the vehicle manufacturer and request for refund or replacement would need to be addressed with the manufacturer.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an Elantra N on 5-25-24 from Jim Click Hyundai in Tucson. The Finance manager Satchel had me sign documents electronically without reading the text. When I go home and printed the paperwork I found major problems. As you can see on the buyer order I was charged for maintenance for life even though i had signed to waive this. They charged me for cup guards and door edge guards that were not installed. I also was told in writing what the add ons included but they added nitro fill and maintenance for life which were not on the list. They left off door edge guards and scotch guard protection even though I had these in writing. When I called the finance manager Kevin Hay yelled at me and called me a liar.
  They owe me $499 for maintenance for life refund, $159 for nitro fill I did not agree to, and whatever the list price is for cup guards and door edge guards. I can bur my own bottle of scotch guard.

  Business Response

  Date: 06/05/2024

  Jim Click Hyundai Eastside
  does contract electronically on a docupad (photo of equipment is attached).  We invested in this equipment for enhanced
  security for our customers as well as a transparent presentation of products
  and disclosures.  This is an interactive
  presentation with the customer – the equipment is sized so that the customer
  can easily read and review the documents. 
  Our customer claims he did not read the text, however, all conversations
  with the salesperson and customer prior to his arrival at the dealership were
  reviewed upon receiving this complaint and found that proper disclosures were
  given to the customer.  Before the customer
  leaves the dealership a copy of all signed documents is emailed to the
  customer.
  
  We offer a package named
  Maintenance for Life Elite for $995.00 that is clearly disclosed on our website
  as well as on the window sticker of the vehicle and the preliminary negotiation
  paperwork.  This package includes Maintenance
  for Life (or MFL) for $500 and TuffCoat for $495.  The customer is correct that he waived the
  MFL product – we have attached the MFL waiver to this response.  He was not charged $995 for the MFL Elite
  package – he was only charged $495 for TuffCoat.  He wanted this product and signed the
  contract (also attached).  Customer is
  claiming that the product was not applied, however, the product is not visible –
  it is a clear coat paint protective product. 
  The contract clearly outlines the benefit to the customer – what is
  covered / what is not covered.  I do
  apologize that our team did not accurately rename the dealer add from
  Maintenance for Life Elite (only cut the price to remove MFL).  We should have removed the term MFL to avoid
  confusion and inserted the term TuffCoat.
  
  Our customer contacted our
  General Sales Manager to address these concerns prior to the BBB Complaint.  We provided all of the same documentation and
  explanation to him.  As the vehicle is no
  longer in the local area we did not dispute his claim of edge guards and door cups
  with him and we offered to refund these items without being able to confirm
  they were not stalled.  We have attached
  the 100% Completely Satisfied Form that is completed prior to the customer
  going through finance.  All of the dealer
  adds are itemized on this document and the customer signed this document.  This includes Nitro which was done on the
  pre-delivery inspection repair order. 
  Customer is claiming “it’s likely that nitro fill wasn’t done either”.  I can confirm that it was done and the
  customer has a one-year warranty with Nitro Fill. 
  
  Our dealer added items are on
  the window sticker of every new vehicle as well as clearly disclosed on our
  website:

  For In-Transit Inventory, any date of arrival is estimated. The actual date of delivery may vary due to circumstances beyond Hyundai and the dealer’s control. Please contact your local Hyundai dealer for availability details. Offer excludes any optional dealer added items ($995 Maintenance for Life Elite, $499 Tint, $159 Nitro Tires, $99 Door Edge Guards, $99 Wheel Locks), tax, title, license and $499 doc fee. While every attempt to update our website in a timely manner is made, there always exists the possibility that inventory or pricing may be shown in error. We cannot be responsible for typographical errors or data transmission (including pricing errors), however we are responsible for honoring the correct vehicle price with all incentives that you may qualify for. Our intent is to make sure that we provide you the most up to date information, we do ask that you verify with us the details listed to confirm their accuracy. Actual pricing and vehicle information must be verified at the time of purchase. Please click on each manufacturer offer to view offer details. Finance offers require financing through captive lender on approved credit, not all buyers will qualify. Hyundai Customer Cash is not compatible with and Hyundai Motor Finance Special APR/Incentive offers. All offers valid through current day close of business. 
  
  In conclusion, we did not charge the customer for
  Maintenance for Life which he elected to waive. 
  Customer does have the TuffCoat protection he requested.  We will issue a refund check for the door
  guards at the customer’s request.

• Initial Complaint

  Date:01/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership will not provide the document with wording required by my insurance company for me to receive coverage, which is causing me problems finding other insurance companies to cover my vehicle.

  Business Response

  Date: 02/02/2024

  We have spoken to our customer and his insurance company.  The insurance company stated that it is their policy that certain models of Hyundai vehicles have a passive engine immobilizer installed.  Our customer asked for a letter on company letterhead stating that his vehicle has this immobilizer.  We declined as his vehicle does not - a copy of the manufacturer recall is attached for additional information.  This VIN is not equipped with an engine immobilizer and it is not equipped with the start/stop ignition button.  The recall was completed per the bulletin in June of 2023 - this was a software upgrade only.  At this time, the steering column was replaced per the direction of the collision shop that brought it in.  This VIN does not have an engine immobilizer.  However, this particular insurance company requires the passive engine immobilizer to insure the vehicle.  They did state that the customer can get insurance elsewhere and that this is their internal policy / requirement.  

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The companies service department does not return your phone calls. I was assigned a rep by the name of Doug. He will not return my calls. In addition, it takes 2 months to get a repair done!

  Business Response

  Date: 01/11/2024

  The customer met with the General Manager and was provided a direct line of communication for any further service needs.

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/26 it was noted that a trim piece around the dash odometer is falling off Part on order. Doug, my service advisor stated it wouldbe2-3 weeks for it to arrive. It is now over 6 weeks. I have called 2x this week and left messages for him or Prince, the Service Manager. There has been NO response from anyone. This is a new car, under warranty....a bit over 1000 miles on it.

  Business Response

  Date: 08/17/2023

  Our service manager has contacted the customer and apologized for the parts delay.  We have received the part and the customer will call to schedule at their convenience for installation.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 25,2023 I had my 2017 Hyundai Santa Fe towed to Jim click hyundai Eastside after my family mechanic tried to diagnose problem. ****** ******* said that they would not work on car since it was taken apart, I asked if I could put it back together and have it worked on , he said no. He said Hyundai CPO had denied claim. There is no open claim on the car according to both hyundai CPO and Hyundai customer support or any inquiries since July 2022. ****** ******* kept on saying he spoke.to his Hyundai representative, but the rep cannot refuse warranty work without the warranty claim being open. Jim click is not allowed to refuse service or refuse to open a claim if a car has been previously worked on according to the Magnuson-Moss warranty act. Just a bunch of lies from ****** ******* and deceit from manager ****** ******* and Jim Click hyundai Eastside

  Business Response

  Date: 05/23/2023

  The customer presented his vehicle in July of
  2022 for a concern with a check engine light and rattling noise in the
  engine.  A prior approval authorization
  was submitted to the manufacturer.  Reference
  *********  Prior approval was denied and
  the response from the manufacturer is as follows:  “This PA request has been closed due to the
  failure being exceptional maintenance neglect not a warrantable defect”.  The customer returned the vehicle to the
  service department in April 2023 with 200 additional miles since the last
  visit.  The engine had been disassembled
  by another shop.  The engine had not been
  replaced.  The dealership contacted the
  regional Hyundai Representative to review. 
  The reason for prior approval denial had not been corrected for
  reconsideration

  Customer Answer

  Date: 07/10/2023

  The answer by the business is outright false. I did not place just 200 miles on the car. I place over 10000 miles on the car since July 2022. I have documentation to prove the milage.I also got the original issue from July 2022 fixed from an outside mechanic. Chain drive was bad. The issue I brought the car to Jim Click this new time was for a completely different problem , a cylinder broke in the engine cause engine failure. So Jim click never even tried to open a new claim with Hyundai.

   

  Customer Answer

  Date: 08/02/2023

  Hello,
  
    I am not able to update my case online. Can you please update my case to say my issue has been resolved with Jim Click Hyundai. The business has taken care of all issues with my car, There is no issues with the business going forward.
  
  Thank you , Chris Murphy