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Business Profile

Locksmith

Roadrunner Lock & Safe
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went in to get. A duplicate copy of my motorcycle key. Was never advised that there is no guarantee after cutting the key. The employee told me after he had cut I. I went home to try my key and it didn't work. I called ahead of time and explained my situation before I committed. They said oh yeah we can do it. Went back after the employee had told me to bring the motorcycle in if it didn't work. I went back and was told they can't do anything for me because I furnished the blank key that I paid 70 dollar for plus the 99 dollars for their services. Better communication would have been nice I could have gone somewhere else now I'm out 170 dollars.

    Business Response

    Date: 04/23/2024

    I spoke to both technicians working that day and was told that customer was informed that keys purchased at another location could not be guaranteed. Moreover, the customer only later (after the key didn't work) informed staff that the original key was damaged and held by glue. This alone would cause the cutting of the key to fail. Only since our staff failed to get the required signature of our release stating that the key was not guaranteed we will refund customer's cost.  

    Customer Answer

    Date: 04/23/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    ***** ********



     

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