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Business Profile

Furniture Stores

Sam Levitz Furniture Company, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Sam Levitz Furniture Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Sam Levitz Furniture Company, Inc. has 4 locations, listed below.

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    Customer Complaints Summary

    • 160 total complaints in the last 3 years.
    • 95 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1,325.04 to Sam Levitz Furniture on September 14, 2024, for a king bedroom set that was never delivered. After I paid, the company later informed me the furniture was not in stock. They promised to issue a refund, but it was never sent.I submitted a claim through their liquidation company, *******************, and received a response stating no refunds would be issued even though they acknowledged my claim and the payment.I have all documentation, including the invoice, proof of payment, and their written response. I want a full refund of the $1,325.04 they owe me.

    • Initial Complaint

      Date:05/27/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, In October of 2021 I had purchased a recliner from an authorized ********************** seller (*** Levitz) which is now defunct. During that purchase, I had bought an extended warranty which raised the warranty period to 5 years (2 manufacturer, 3 extra with extended warranty). Since *** Levitz is now out of business, *********************** is refusing to honor the warranty. *** Levitz was an authorized ****** Retailer, my delivery receipt says "Ashley *********** on it, and it was purchased as an Ashley ***** NOT a *** Levitz item. They want the physical receipt from 3.5 years ago, which I have lost and my delivery receipt in my email is not enough. It has the item details, the warranty details, and the date on it. I would like to get the recliner serviced or replaced, but ***************** is not being cooperative. It has been in disrepair for 3 weeks now, and ***************** has not responded to my emails, and the employees in-store seem to not want to help me due to not having a printed receipt. Thank you helping me resolve this, *** *******

    • Initial Complaint

      Date:05/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ashley’s Furniture:
      1. Original transaction date: Nov 11, 2023: Purchased a sofa and a recliner
      1 131353269 CHRS 5325 L3-2ZH-TRL 35748 SLATE PWRHR "0-GRAVITY" RECL SOFA $1299.00 $1201.67
      1 140353260 CHRS 5325 L1-EH-L 35748 SLATE PWRHR "0-GRAVITY" RECLINER $699.00 $646.62
      2. Amount: 269.98
      3. Ashley provide: Premium Warranty Plan +
      1 990200138 SLFW PREMIUM PLUS WARRANTY PLAN $1700-$1999 W/ PLUS & CARE KIT $0.00
      1 990100085 SLFW WORRYFREE PREMIUM PREMIUM PLAN $219.98
      1 990100097 SLFW PREMIUM PLUS PROTECTION PLUS WARRANTY $50.00
      4. Nature of Dispute: They sold me a warranty for the furniture I bought that in fact didn’t not cover the furniture I purchased. When I filed a claim for a problem with the recliner, they told me that the warranty plan I purchased from THEM! did not cover the furniture I bought from them!!!
      5. I contacted both the Ashley Store, The Ashley Corporation, and Sam Levitz Furniture, as well as the Attorney Generals office in Arizona, asking for a refund of the warranty plan I bought. To date (May 5, 2025) no refund has been issued.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a very expensive couch from Sam levitz furniture store, I also paid for a extended plan for $319.99. The sectional sofa with reclining seats are not working, last year i tried to contact them to get a new couch or to fix this one, I never heard back after i called them and left messages. I am stil paying for this couch since I financed it the couch with the protection plan was over 3K. I am lookinhg for my money back or for them to give me a different couch, maybe with ****** furniutire, these companies were both under the same roof, their furniture was all mixed up so you dont really know who you are purchasing from SL or ******. I am out of a lot of money with this couch not reclining as it should. I am a veteran and have disabilities. There was a reason I purchased a couch that reclined: I have a bad back and hips and needed it this way. Now I can't get it fixed or ideally, my money or just a differnet couch that is going to work and thats comfortable. I need help with this. I believe *** Levitz went out of business; that's why I could not get a hold of them when they were open to try to see what they could do, they were not picking up the phone or calling me back, they knew they were going out of business, and it's so unfair to so many other people who have warranties.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are currently paying monthly on the warranty. How do we stop making payments as they closed down and cant give us a warranty on our items?

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased furniture from ****** 2019 and purchased the protection plan as I was told if I did not use the $400 plan in the 5 years that it covered I would get the credit back towards a future purchase. After the five year mark I contacted ****** as I am looking to purchase a dining set, after going back and forth for months and getting an email from the protection plan company that I had not used the plan I was told to go into the store and that the sales staff could apply the credit. I went into the store and they said they needed to get permission for the credit and would call me in a few days, that was the 11th of February. I have never received a call back. I have called the store and spoke to ****/***** who keeps telling me she is waiting for someone to get back to her - and still have heard nothing. I would like the credit I was promised at purchase OR a refund of the $400 charged.

    • Initial Complaint

      Date:03/27/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The recliner is broken the back and I can't get a warranty claim because they're closed and it's last in 5 years

    • Initial Complaint

      Date:03/18/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In October, 2024 I bought a mattress, foundation, and a bed frame, along with other furnishings from ashley store at 2028 N tomahawk island drive, portland or. 97212. (503 459 5500) the mattress was uncomfortable and I requested a return. I went to the store in person and picked out a new mattress and an upgraded foundation. because I had spent so much money, the sales lady threw in a mattress pad for $1. they normally sell for about $150. this exchange request took place the weekend before thanksgiving. the new mattress and foundation were delivered on dec 7 and they removed the old mattress and foundation. there was no mattress pad. I asked where it was, it was on the delivery invoice but not on the truck. they followed up with an email, it would be delivered on dec 11. no delivery came. I called, they would have to get back to me. some song and dance about how they had changed computer systems.
      meanwhile, I kept waiting for my refund on the returned mattress. it took nearly 3 weeks and numerous calls to finally get my money back just before christmas. meanwhile, still no mattress pad. I have called the main customer service line. I have called the store at least 4 times. I keep getting the same crap about a computer change over. the last call was feb 12. the lady at the store assured me it was in a warehouse nearby and it would be shipped out the next week. that was a month ago.

      I'm sick and tired of calling and calling and getting the same story. I know this is a "freebee" but I spent over 10k in that store last fall and this was promised to me. I think that 3 months is enough time to waste, waiting on them to fulfill their promise. I just bought a new home and I need a lot more things. rest assured, I won't be buying them from ashley furniture. I have been more than patient. but my patience is at an end.
      thank you.

    • Initial Complaint

      Date:02/19/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased furniture from Sam levitz back in October of 2023, because my father was an employee, I was told that we are at the bottom of the listfor when an item comes in, I thought it pretty normal because my siblings had already told me how long it took them to get theirs. It took like 8 months for me to get half my order! I believe it was june/July of 2024. November of 2024 I see a commercial saying they're having a going out of business sale. By the time I went to get my money back the doors were closed and the phones had a recorded message basically saying sorry for everybody we owe! I paid a total of 3,517.59, 2000.00 cash and I put the difference of the 1,517.59 on my credit çard(who I will also be making a complaint about) I received a table with the wrong chairs, a broken couch which can't be fixed now even though I bought the warranty.. and I did not receive the entertainment center or luxury cocktail table, nor is the warranty that I paid for on everything any good anymore!

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a complaint previously since in 2020 I bought my furniture at Ashley Green Valley, in which they offered me an extended warranty, they told me that anything that happened to my furniture they would fix or make changes, in October I started with the reports on my furniture for damages and no one answered my messages, I went to the Ashley store to ask since Samlevitz gave me the services because the two stores worked together and Samlevitz closed their stores and they told me first that if I didn't have the original invoices they couldn't do anything! How can that be when I bought my furniture at Ashley? Fortunately I had my original invoices, they gave me an email to do the report again, Ashley made me waste a lot of time because they didn't answer my messages or different people called me or sent me emails asking for the same information over and over again, finally a technician came to my house and painted the table that had problems, now the table looks two different colors, the texture feels different because he only put paint on the piece where it was damaged. Now Ashley tells me that my warranty that I bought from their store was part of Samlevitz and they don't want to answer the problem. They tell me that they can't do anything because my warranty has expired. When I started my report months ago and they didn't give me a solution until a week before my warranty expired. They called me today after the technician came and they tell me that they are not going to do anything else! The person who called me told me that my reports are from January and it's not true, they are from October. Then she tells me that she has my reports from October and she was talking about Samlevitz, and she finally hung up on me. I called back the phone number and she was talking about Ashley, not Samlevitz. Just lies to avoid answering the customer. I bought my furniture at the Ashley store, they don't want to answer for my chairs either.

    Sam Levitz Furniture Company, Inc. is NOT a BBB Accredited Business.

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