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Crumbl

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My company was doing an appreciation week for our employees. All the supervisors agreed to do Crumbl for our employees for a day and we had ordered over 70 cookies and spent about 286.00-300.00 dollars on them to only have a third of our order fulfilled. We contacted customer support and we got our tip pack that we never gave. It is on the principle that the orders were incomplete and when addressing the issue we were told that is not how they do business. I believe we should get half of our money back. For not getting what we ordered. They were rude and unprofessional and we need to be compensated.

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