Business ProfileforThe Specialists, Inc.

I brought in my Defender to have paint protection film installed on the rear bumper. Before it was installed the manager and I looked over the area and discussed options and what to expect (there was no damage). When it was completed and we both checked the results I pointed out a bubble and was told it should disappear, just make sure it gets "lots of sunlight". A week later I brought it back because there was no change and was told it was actually a "defect" in the paint. He removed the plastic and revealed a deep scratch in the paint which was not there before they did the job. I would think if there was a scratch in the paint (as deep as this one is) when we were discussing the installation he would have pointed out, if for nothing else, to establish it was there before they started the work and what the results might look like. Instead, he just tried to pass the buck, shrugged his shoulders, and said he could put the plastic back emphasizing he would have to charge me. I am uncertain how the same area in the plastic can turn from a bubble to a paint "defect" in a week. They clearly don't care how they treat your vehicle and they certainly don't take any responsibility.

We have referred this customer to the Land Rover dealership. We have spoken with both the ** and the Service Manager of the dealership and arranged a meeting with the customer to have them provide their expertise on what we believe to be a factory paint issue. Once the issue with the paint is resolved we are happy to reapply the film at no charge.