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Business Profile

Auto Repairs

Chapman Collision Center
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had plenty of issues with this vehicle starting two weeks from the day I took it home 07/13/2024. 07/26 2024 was the first incident, service engine went on. According to Chapman it was resolved. By mid August the service engine went on again. I got the same response, it was resolved. The vehicle was at Chapman until the end of September. I had the vehicle for a few weeks and the air conditioner was blowing warm air. I took it in, I was informed that the warranty had expired, which made no sense as the vehicle was at Chapman more time than what I had driven it. I explained the situation to both **** and ******. They decided they would take it to ** on 22nd for a diagnosis, which I did not understand as I clearly informed them that the air was not cold. I was told the vehicle would be picked up at my home Monday Nov 18, 2024 by 8 - 8:30 am the latest with a loaner car. By 10 am I was concerned as I had to go to work. I called ****** and he said he got caught up at the office knowing I had to work. He never made it. Tues Nov 19th, he does the same. I called work to let them know and they let me go because of the transportation issue. I ended up getting my vehicle 01/31/2025, as I had to wait to get my money together being that I was out of work for a few weeks. I picked up my car and thought the Air was finally working. I did not turn it on as it was a cold morning. The next morning I turned it on, and the ** was just as warm as when I dropped it off. I called ****** and he was clueless of what to say to me. They want to 22nd for a diagnosis, far from what I discussed. They worked on it at Chapman with used parts replacing oil cooler housing which has to do with overheating. I did not have that issue?? I was told that ** would work on the car and did not. They stated that if I wanted ac taken care of, i'd have to pay. All 4 tires were missing locks, they blamed **. Mid March I call to ask about the warranty, ****** was lost for words and told me to take it ther

    Business Response

    Date: 04/08/2025

    ***** ******* spoke to Ms. ****** She will call him on 4/14 to schedule and confirm an appt. 4/15 to get the vehicle diagnosed.

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the car does not work I never received a full report on what what fixed in the car I do not want to have any tile of business with Chapman and I would like to receive a full refund on my down payment and the payments I have made since they refused to change the car 

    Business Response

    Date: 11/13/2023

    Jose Garcia - GSM spoke to Virdiana Pineda Rostro. She is going to
    bring in the vehicle so we can look at it for her.

    Business Response

    Date: 11/28/2023

    Viridiana Pineda Rostro has been informed that her vehicle has been fixed
    and ready for her to pick up. She has not responded. 

  • Initial Complaint

    Date:12/20/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 18573373, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    ****** *********



     
    e months with no progress. I have had to involve my insurance to get any sort of help contacting them as they do not contact or return calls. Thor cus***er service phone reps are incredibly rude when you call and have been beyond disrespectful when speaking along with knowing zero information. If you read their online reviews, I am not the only one who has had this exact damage issue. Something needs to be done.

    Business Response

    Date: 12/20/2022

    *** ****** called and spoke to Ms. ****** ********* regarding
    her concerns and apologized for the lack of communication and overall cus***er
    service. Ms. ********* was very happy that he took the time to listen. *** will
    be the direct contact person for the remainder of the repairs. She has his
    direct cell for any questions.


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