Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Auto Rentals and Leasing

A.P.'s Rent-A-Car & Leasing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2023

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car here with my father, a 2017 Land Rover Discovery, the car seemed ok, the day after I bought it the low battery light came on and the check engine light came on. I bought a battery but that resolved itself, so I returned the battery to O'Reilly Auto parts, but the check engine light remained on for "crankshaft sensor" two codes. APS supposedly replaced the parts two weeks later, the check engine light came on right after driving out and I came one more time to try to see what was wrong and the check engine light has been on since. Two banks denied the loan at first because the car was overpriced, we thought maybe its the difficulty of getting credit in this economy. But I am realizing that this is a dishonest auto dealership and he had no intention of actually fixing this problem. APS KNEW THE CHECK ENGINE LIGHT WAS THERE BEFORE I BOUGHT IT. The diagnostic computer only turns off the check engine light for a couple hours at most. I REGRET BUYING A CAR HERE AND ANYONE ELSE SEEKING TO BUY A CAR SHOULD PROCEED WITH CAUTION AT THIS ESTABLISHMENT. The car was selling for 23.000 with taxes and fees, and 29 once the loan finishes and its not even in good condition. I AM DISGUSTED.

    Business Response

    Date: 10/02/2023

    On july 14th. 2023 *** ******* ***** purchased a 2017 Land Rover from our Dealership. 

    We did change camshaft sensor and exhaust variable valve sensor. We also asked him to let us know if there was any issues. Since then we never heard from him again until september 23rd of 2023 via text message. We responded to his text to let him know he is welcome to bring the car so we could look into it and never heard back from him. 

    Thank you 

    Customer Answer

    Date: 10/04/2023

    As to be expected by now by this corrupt business, he is lying. I called to get it repaired, took it in, and called right after when the check-engine light came on. Then I came back and once again check the problem, he turned off the light, and as soon as I left I texted him back that the check-engine light was on. Ap, said “im going to ask a friend that knows about land rover” and I was supposed to wait, he also said “you need to drive it for a while for it to go away” then never heard back from him. HE HAD NO INTENTION OF HELPING AND THERE IS NO WAY HE DIDNT KNOW THERE WAS A PROBLEM. I believe that AP did not make an effort in good faith to fix only to shift blame. The check engine light is only off for a couple miles and less than an hour if turned off with the diagnostic computer. He only said to come back after I wrote reviews and called him out in his corruption. THIS DEALER HAS BEEN IN BUSINESS FOR YEARS, THEY KNOW THEY ARE NOT SUPPOSED TO SELL CARS AND HIDE PROBLEMS. I have an appointment at the Land Rover dealer, I know the car does not get in the correct gear in the freeway, and when I find out my safety was at risk I will take them to court. I want this problem fixed by someone trusted, and I want the AP to pay it. This is a corrupt used car dealership, dealers like this make used car salesmen have a bad connotation. I regret trusting them with my business and my safety. 

A.P.'s Rent-A-Car & Leasing is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.