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Business Profile

Association Management

HOA Management Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    With absolutely no warning, HOA management solutions had my son's truck towed at 12:05AM. He'd been parked near our driveway for less than 2 hours and they had us towed in the middle of the night with absolutely NO communication prior. We had worked to create good communication with the HOA regarding rules. We paid $8000 to have our house painted to meet the demand of this HOA, we have address any and every issue in our time as home owners within the HOA. This was an aggressive move on the part of an HOA that clearly has no respect for the people that pay their bills. I would like a credit to my account for the $220 I had to pay the A&B Tow Company.

  • Initial Complaint

    Date:06/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CIRCA March 2022 we had a gate entry transponder stop working and added a fourth transponder. Antech could not get them programmed and in several attempts all four of our transponders stopped working. Antech has the transponders still today 6/27/2023. After several attempts to contact HOA Management solutions we continue to get no action to resolve this issue. There is simply no accountability with HOA Management solutions after 15 months of hearing "we're working on it". After emailing the GM Spencer in March 2023 we have still not received a response. All we are looking for is to have four working transponders to access our community.

    Business Response

    Date: 06/27/2023

    We at HOA Management Solutions work for the board of directors of the community where this resident lives. If the board of directors decides not to replace the entry gate due to budget constraints, there is no alternative action that HOA Management Solutions can take.  Antech has ended their support for the transponders, so there is no possibility of the responders working. The board approved solution is to have the gate open automatically at the entry, just as the gate opens upon exiting.  Additionally, there is an entry code that residents can use at the pin pad to gain entry. If the resident calls the office we can provide the code to him.

    Customer Answer

    Date: 06/28/2023

    So, what I am taking from this response is now I am out $600 for the four transponders ($150 ea) and the gate will open for just anyone who pulls up to the gate. So now what is the advantage of living in a gated community if we no longer have this peace of mind?  Also in the reply it didn't state when the gate will be on automatic opening. Lastly will our HOA dues be adjusted since we are no longer a secure community.

    Business Response

    Date: 06/30/2023

    Dear BBB,
    Unfortunately, this complaint does not fit you allowed definition of complaint because what the customer is asking for , we cannot provide.

    Rancho Del Lago Community association has hired HOA management Solutions as their agent.

    All the HOA dues including any money paid for transponders goes directly to the HOA. We are fiduciaries of the HOA and have no authority to refund HOA dues or any other money collected on behalf of the HOA.

    I would happy to contact this resident directly.  What I can do is offer to go back to the HOA Board and request a refund of the transponder cost. 
    Let me know if there is anything else I can do from our side.

    Yours truly,
    Spencer Brod

    Customer Answer

    Date: 06/30/2023

    I would appreciate contact by Spencer Broad HOA manager in regards to this complaint. 

HOA Management Solutions is NOT a BBB Accredited Business.

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