Reviews

Review Details

• Review fromCharles A

  Date: 07/23/2025

  1 star
  they first charge $129 trip charge I ok then before started doing anything said would $426. more to fix so thought has big problem so I said ok tec he knew right way what problem right way without any testing he changes the Capacitor listed quit few places on web. for $14 he didn't tell me part a $14. part I look up on internet after left it took him 15 to 20 min to change itI question by email said $426. was Transportation, Code what that is Part and Labor with no break down each cost so I paid total $555. for a $14 for a part 15 min of labor

• Review fromMitra T

  Date: 06/16/2025

  1 star
  I am deeply disappointed with Intelligent Design and urge potential customers to beware. After moving into my home in late September 2024, I called this company for an AC issue. They charged me multiple times for service calls, each time misdiagnosing the problem and insisting I needed a new HVAC system costing between $7,000 and $17,000. They also pushed me into a $48/month membership with promises of savings, which only led to more pressure to buy.After months of confusion and failure, I hired an independent, licensed HVAC technician who quickly discovered that my compressor and refrigerant were perfectly fine. The real issue? A loose wire behind my thermostat. One simple fix and my AC has been working perfectly since.When I contacted Intelligent Design to cancel my membership and request a refund, I was contacted by ****** *******, who claimed to be the owner. Once I showed clear evidence that their company had misled me, his behavior became extremely rude, unprofessional, and dismissive. He refused to issue a proper refund unless I signed undisclosed legal documents and insisted I meet him in person, which I declined. He even mocked me by sending inappropriate emojis during our communication.This company is not what it appears to be. They rely on high-pressure tactics, fake friendliness, misdiagnosis, and emotional manipulation to push salesnot to provide honest service.Always get a second opinion before trusting their recommendations, and do NOT sign any memberships or contracts under pressure.

• Review fromStephanie F

  Date: 06/04/2025

  4 stars
  After some back and forth with ****** the owner I have decided to change the rating I gave for my previous post to a 4. He apologized for the no show technician and lack of communication and we had our service completed later the same day. Frustrating for sure, but I am willing to see what the next service is like before upping the rating any further.

• Review fromStephanie F

  Date: 05/28/2025

  2 stars
  I have a maintenance agreement with Intelligent Design. ******, the owner assured me I would never be stood up by a service tech. He said they would always communicate with me on any scheduled service with a window of time that they would arrive. This has not happened yet. We've had 2 scheduled services and both times were stood up by the technician and had to reschedule. The window of time today was for 8-10 am. He was a no show with no phone call. Both things ****** said would not happen. I am beyond upset as I stayed home today from school and work to be here for the service. There is just no excuse for not communicating with us and standing us up. I asked to speak to ****** about this the first time it happened and was told a message would be passed on. He never called me. I asked again today, but I haven't heard from him yet.

• Review fromThomas K

  Date: 01/10/2025

  5 stars
  I am always impressed with the professionalism of Intelligent Design staff. They quickly identified the problem and kept me informed of potential causes and solutions including cost implications. I maintain a service contract with them to expedite responses to future maintenance and repair issues. I like the fact that I can have everything under one roof - electric, solar, plumbing, roof, and HVAC.

• Review fromSEM M

  Date: 12/27/2024

  5 stars
  Gregory was dispatched to do an electrical inspection. He was polite and knowledgeable and a true gentleman. He took the time to explain what he was doing and he was very through. Great employee!

• Review fromRita M

  Date: 08/28/2024

  5 stars
  I remain a very pleased customer of ********************************************* for over 10 years now. I recently had a variable speed gas split system and solar unit installed to replace my failing A/C unit. I couldn't be happier with the unit, install and service. I also had my ventilation system checked for leaks then sealed. My only regret is that I wish I had done this sooner. Leaks were found and sealed which saved me $$$ on energy costs. For allergies, I opted to add an air ranger filtration system for my family and this has greatly reduce our allergy symptoms. I have found the staff at Intelligent Design to be professional and respectful. I would recommend Intelligent Design's services to everyone.

• Review fromSEM M

  Date: 08/23/2024

  5 stars
  I meant Shayne not Sean in my previous submitted review

• Review fromJoy W

  Date: 05/30/2024

  5 stars
  I would like to say a huge thank you to ***************************** and *** for working so hard to help me get financed for a new HVac system. ***** was very prompt and extremely responsive to any questions I had about the situation. ***** gave me all the pricing for either a bandage fix or a new system we chose to go with the new system because ***** is very Invested in treating his customers right and he knows what he is talking about and explains it in detail. I would like to thank *** for taking the time to get us financed And doing what she had to do get us where we are . And I would like to thank ***** and the installation team in advance for coming out on a Saturday to get the unit installed again thank you intelligent design for taking care of me and helping me get my new hvac unit put in very fast I cant thank you enough. overall, I have to say intelligent design is the best AC company in ******, ******* to work with and I will definitely pass on information about intelligent design to anybody in need of a new system.

• Review fromJanice h

  Date: 01/04/2024

  5 stars
  ***** with Intelligent Design worked on our furnace. He was prompt and called ahead just to make sure we were still available. Very polite gentleman who knows his stuff. Did a great job and cleaned up after himself. Went out of his way to explain what he did and made sure we understood. Will definitely use them again!!!Cleaned our furnace motor and installed an electrostatic filter. We are very pleased.