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Business Profile

Air Conditioning Contractors

ATS Heating & Cooling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/8/2014 Arizona Technical Services (ATS) installed a package unit (AC and Gas Heat) on the roof of my house. We purchased a 13SEER product with 10 year parts, 12 year compressor and 10 year labor warranty. As required by the terms of the agreement, we had twice yearly service on the unit. Originally that service was by ATS but after a year or so, we switched to Williamson's Heating and Cooling (now Cool Willie's) and advised by ATS this was acceptable to comply and enforce the warranty. During the spring inspection in 2021, Williamson's found that the evaporative coil was leaking. Jason Taylor from ATS visited multiple times that summer and he swapped out the Evaporative Coil on 11/10/2021 when it failed. The labor and parts were completely covered by warranty. We received no receipt even though we asked for it multiple times and paid no money.

    During the spring inspection by Cool Willie's on 04/26/2024 it was discovered that the Evaporative Coil is leaking again and the compressor is failing. I called ATS's phone number and Goodfella's HVAC answered the phone. They claim to have purchased the customer list but claim no responsibility for the warranty. Goodfella's came out and did a free inspection and came to the same conclusion as Cool Willie's and showed us that the product was never registered by ATS with the manufacturer (American Standard) and the parts warranty expired on 6/19/2019.

    Per my documentation, we are still under warranty and ATS is obligated to mitigate the situation timely and at no charge to us.

    Even though Goodfella's has taken over the ATS phone number, ATS still exists and continues to be registered with the Arizona Corporation Commission and now the statutory agent as of 02/27/2024 is Jason Taylor the one who installed the replacement evaporative coil on 11/10/2021. *** ***** ****** * **** *** ***** ****** ** *************

ATS Heating & Cooling is NOT a BBB Accredited Business.

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