Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* ******, owner of Arizona Specialty Motors sold my truck but never paid **** called and texted several times in August and September and was told it was in the works or I cant get to my account right now. In October my calls and text went unanswered. I just found out he has closed his business and left town, I don't know what to do.

• Initial Complaint

  Date:09/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2009 **** from Arizona Specialty Motors on July 8th 2024. My temporary license expired 8/22/24. I went to the *** to see if they could give me my license plate and current tabs. I was told that it was never transferred from previous owner to Arizona Specialty and to contact them. I called their numbers and got a disconnect and emailed them and it was sent back to me stating their email didnt work. Then I went to their website and it stated they were no longer in business. I can not get the name of previous owner because of privacy laws. So now I have a car I can not drive because temporary tabs are expired and can not get insurance on it. Im going again to *** to see if they can help at this point. I probably will have to pay license and tabs again.. Im not sure of what else I can do.

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a ****** GR86 2023 on July 26th, 2024 in which I paid $39,000 all cash. The shop owner, *******, disclaimed that all of the stock parts that were not on the vehicle are included in this price and would be ready to be picked up the following week. All paperwork showing the purchase of the vehicle was sent over the day of purchase, July 26th, however ******* said the title would be sent over the following week as well. The very next day, July 27th, the shop filed bankruptcy. I tried reaching out to the shop owner several times and was ignored until I was finally sent his attorneys number and told to get permission to speak to ******* from his attorney first. I called ******** attorney and was given permission to speak to *******, however despite this, ******* ignored my multiple attempts at reaching out. I then tried reaching out to his attorney again for two weeks but I did not get a response. At this point I went to the *** and requested they provide me with the title. The *** said that the car was sold to me illegally as it has a lien on it and this was never disclosed to me. I was also told I will not get a title for my vehicle until the previous owner pays off the lien, meaning the vehicle can be taken away from me. I have tried reaching out to over 10 civil attorney firms with no help. I have been in contact with ******** attorney since going to the *** and was pretty much told they do not have a plan for my vehicle at this point in time.

• Initial Complaint

  Date:08/01/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  in February 2024 we consigned a 2012 Jeep Wrangler with Arizona Specialty Motors, dealing with the owner. We agreed on a price of $22,500 payout for the vehicle on a ************************************************************** May 2024 but that the funds hadn't been transferred yet. After several calls and text messages, we were informed this morning via text from the owner and I quote: " I regret to inform you we are out of business. I will send you our attorney information today." They sold our car and kept the proceeds. If that is not theft - I don't know what is!

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They consigned our jeep in December of 2023, sold it in January of 2024 and have never paid off our loan or the over $16,000 they owe us - $31,000 total plus the return of money for cancelling a service plan. The car was financed by the new buyer and it currently has 2 loans on it - we have no idea how they managed that. We have proof that both loans exist and have contacted our lender. The owner/manager, *******, has repeatedly lied to us about paying off the loan and paying us. He has gone so far as to pretend that the buyer was struggling with obtaining financing. The buyer has already made 2 payments on a car that we also continue to make payments on. The company obtained $44,000 for the jeep and was paid in full by the new lender many months ago. We would like our money and for the lender to be paid.

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 25th, 2023 I traded in my 2015 *********** for a 2011 Lexus IS250 at Arizona Specialty Motors in *****, **. ******, an employee at the time, was walking me through the paperwork as I had a car loan on the ***** Cruze I was trading in. She told me that I would need to make payments on the ***** Cruze until they pay it off. In our contract, this should have been within 30 days, however I was unaware of this timeline and continued making payments beyond the 30 days. Each month I would be reimbursed by the dealership for my payments towards the ***** Cruze car loan, which was about $284. I did not receive the reimbursement for the March 2024 payment that was made. I had been sending screenshots of my payments to ****** at the dealership so they knew to reimburse me. This employee no longer responded to my messages, so I called a different employee from the dealership to get help with it. ****, also a former employee, let me know that ****** no longer works for them. When I told **** what was going on with the payments, he was highly concerned and said that it was wrong. **** told me that the car (*****) should have already been paid off by the dealership. However, the car loan and the vehicle are still under my name to this day. They also continue to have the ***** Cruze posted on their website for sale. When I tried to call the dealership, nobody answers the phones. After getting suspicious, I began reading reviews on ****** and Yelp and read MANY similar stories from other customers who also traded in a vehicle. I began making calls to the banks that I have my car loans with, and they said there is nothing they can do for me, and that I should contact law enforcement and the State Attorney for further action. This business is clearly breaking contracts and continuing to get away with it. I am looking for some guidance on how to get this issue resolved as I am unable to get a hold of anyone who can help me.

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/10/2023 I purchased a used 2020 Mustang GT from Arizona Specialty Motors. In doing so, I traded in my car at the time, a 2021 ***** Accord. I was instructed to cancel any additional warranties the ***** had so that they could pay off the vehicle and complete the transaction. I did so and provided proof of cancellation by email to the finance manager (****) in which I received no reply to. I was able to reach them by phone a week later and was told the pay off check was sent out. As of today (2/23/2024) the ***** remains on my credit report and has not been paid off. Any attempt I have made to contact this business have been difficult as the phones are never answered and emails are rarely replied to. I was told on one of the rare occasions by an employee in the finance department (Saraya) that they would Zelle me any money I would spend on paying off the monthly car payment for the *****. I find this highly unlikely but have already made two payments on the ***** since 12/10/2023. I just want my trade in paid off and to be refunded for all additional payments Ive had to make in order to preserve my credit history and so that I can be done with this horrible business.

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Jeep in early September 2023. Initially was told there was a title issue that would be resolved shortly and I would receive my license plates. I contacted MVD after two months of ownership and was told that there was still a lien on vehicle and the dealership did not transfer owner ship yet. After several attempts was finally able to get a hold of the dealership and was told that they should have never sold Jeep to me because they did not have the title and did not know when they would have it. I purchased the warranty package as well. Had $2,500 dollars of work completed out of pocket because when I contacted the warranty company was told dealership never sent payment for warranty plan so plan was never initiated. Five plus months of making payments and still no tags, still confirmed lien through mvd and dealership is unresponsive.

  Business Response

  Date: 05/01/2024

  The transfer has been completed. 

  Customer Answer

  Date: 05/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10 Feb 24- Thought I was going to buy a car. Placed $2000 down. There was no deal. I never took possession of the car. The only time I drove it was during the test drive. They could not complete a deal on that Saturday. At 3:15 pm Monday they are asking for a lot of additional documents. No contact from the salesman. The very next morning I inform the owner that I wasn't going to take the car. I have text the salesman, finance person and the owner that I want my money returned. As of today, 21 Feb 2024 my money has not been returned. Being **************** I have a Navy Federal account and that is where the money has been taken from. I just want my money returned. I will be stopping in at ************ on 23 Feb ******************************* this matter. I work for the state until 5pm and they, Navy Federal, close at 5pm too. Friday they are open later.

  Business Response

  Date: 05/01/2024

  There was plenty of communication between our finance manager, the sales person and the owner of the dealership with ******************. His deposit has been refunded. 

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Lexus SC430 from them in July 2022. I knew the car was over the miles limit on the covered Timing Chain. When I told them I would purchase the car minus the cost to install a new timing chain ($2600) They said If I bought an extended warranty for $1700 that would cover the cost of the $2600 and I would still have 2 years worth of warranty. 2 salesman, ***** some other guy and the finance manager basically told me a bold face lie.I bought the car based on what they told me. Since I had to pay for the work, I decided to cancel the warranty. When I called *****, the new finance manager, at Arizona Specialty Motors, she said she would talk to the dealer and see if they could work something out. Arizona Specialty Motors, did not even try to work anything out. The dealer said they never received a call from her. As a result, I lost the $1600 for the cost of the warranty and the $2600 for the new timing chain. All told, I spent $4200. $2600 should have been taken off the price of car. Plus, I would not have purchased the warranty. I feel Az specialty motors should refund me, at least, the cost of the warranty. Why they all lied is another story. A copy of this complaint is being forwarded the the Arizona ************************ as, I believe, Bilking a customer out of $4200 is against the law. I am recommending to the ** that he interview this complaint with the company and look into other illegal activities they purpratrate on unsuspecting consumers.

  Business Response

  Date: 07/14/2023

  Customer was sent a refund of warranty via ***** which has been received and cashed. Thank you!