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Business Profile

Storm Windows and Doors

Sunscape Windows & Doors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storm Windows and Doors.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a lifetime warranty signed by *** ****** owner of Sunscape Window and Doors. Our exterior doors need to be replaced water gushed into our home from both doors.

  • Initial Complaint

    Date:12/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Replaced all windows in my house. One has a broken seal and needs to be replaced. Moisture buildup in cold weather

  • Initial Complaint

    Date:05/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The seal in my sliding glass door has failed again. I have contacted the company several times and each time I am told their service tech will be out to look at it and if it needs to be replaced (which it does this is the 2nd time for the same issue) he will order the replacement door. Now when I trie to contact them, the phone numbers are out of service. These windows supposedly have a lifetime warranty.

  • Initial Complaint

    Date:03/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the purchase. 2020. Purchase amount ********* We purchased 13 windows for our entire home and with the purchase the business stated there is a lifetime warranty on all windows and window coverings and screens. The company installed an incorrect size window and it will not close correctly allowing an intruder to easily enter my childs room. Since then the company will not return any phone calls nor emails about my problem.

  • Initial Complaint

    Date:03/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Let me start by saying that we love our windows! We purchased them in 2015. Later, we purchased a door. This is where our disappointment begins. The locking mechanism is not working properly. My husband has called Sunscape numerous times and has left messages. NO ONE HAS EVER REPLIED TO HIS MESSAGES. Additionally, my husband has left numerous messages with ****** the tech. Again, no response! My husband has emailed *********************************** again, no response! Their website claims Custom Home Doors with a Lifetime Warranty. What good is a Lifetime Warranty if no one will respond.

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April of 2021, I had new windows installed, upgrading from the single pane windows on my **** home to ones that are more energy efficient. I paid about $4800 Two months ago, I noticed that the front window wasnt latching properly. I figured it might have been due to the moisture we had for a longer than normal period of time. I checked another window to see if it was just one window or more were not latching. Sure enough, the second window was not latching either. I dont want to try the other windows because they are latched right now. They are under warranty, so I tried to reach out to Sunscape.The number on my invoice is out of service, so I googled the business. I found another number, called and left three messages. No one has responded. I drove to the address listed on my invoice, as well as the address listed on ******* Both places were not Sunscape Windows.I even emailed the customer service that was listed on the ********************** website. No one has responded to **** have five newer windows, two of which I know for sure are not securing properly. The other three I havent tried yet, due to not wanting them to be left unsecured.Im a teacher in the Valley and it was a very big purchase after saving for a long time to get these windows. Now I have windows that dont lock and no one who will answer my attempts to fix this situation. I need your help!

  • Initial Complaint

    Date:02/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called and spoke with ******************* just before the holidays to ask about repairing my window lock. When I purchased the windows a few years ago, it came with a warranty that if anything went wrong including glass breakage that I was fully covered. I have a lock that isn't working right and he said they would get a hold of me after the new year and have ************************* come out form Phoenix, but I have not heard back and when I called all of the phone numbers today they were disconnected. I was able to leave a message on ***'s cell phone ************, but I'm not feeling confident that he's going to get back to me. If the company did go out of business, then he still needs to honor the warranty to fix my window lock.

Sunscape Windows & Doors is NOT a BBB Accredited Business.

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