We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Contractors

A B P Electrical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ABP Electrical1102 ********************************************************** Do not recommend. Very poor customer service! Paid 30 k for a system and nobody showed us how to turn it on! Had to learn how off ******** Now 4 months down the road our system isn't meeting the company's " production guarantee " nobody will return our messages definitely use another company if you're considering solar!

    Business Response

    Date: 10/31/2022

    I sent **** an email with a very detailed explanation of how solar works. I tried copying that response here but it explains everything. I have assured **** that we will warranty the system and we will add solar panels if needed but the production estimate is for an entire year period and cannot be verified until we have a full year of production. I've also assured him that we will reimburse him for any lost production after the year period. I'm not sure what else I can do. ***** is not simple in the way it works and either he accepts my responses or he doesn't but it won't change the course of action we have to take in regards to verifying that his system will perform as estimated. A full year of production will tell the story as stated.

    Customer Answer

    Date: 11/05/2022

    No matter the "months" or " years" you say or whatever spin you put on it. I was told "no electric bills for 10 or 15 yrs" That's deceptive advertising plan and simple! This system isn't eliminating my bills now in 10 to 15 yrs with energy price going  up I can't imagine what I will be paying! If you review my correspondence I asked for a bigger system from the beginning even if it cost me more! Since when isn't the customer always right? The reason I ask for more panels is friends thst have constantly underperformed with their suggested systems! Add the panels and rework my loan if need be. We are not happy with this scam!

    Business Response

    Date: 11/07/2022

    ****, feel free to reach out to your sales rep if you want to add more panels, you can do that at any time. I do think the sytem you have will suffice if you give it time. We outperformed our production estimate for October, I have been watching your system as promised. It's your call if you want to add more panels. *******************- ************

    Customer Answer

    Date: 11/10/2022

    You totally missed then point more panels were requested before you guys railroaded us into to this scam. Why did you include ****'s number? He's not responding. So again more hot air. What happened to the customer is always right? Do you forget that after you get your 30k? 

  • Initial Complaint

    Date:10/13/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August we purchased a solar panel system for 30k. We were promised that it would generate enough energy to cancel our monthly power bill out. They provided a performance guarantee. Our system initially preformed well but now it's at half that. The owner will not respond and explain why our production has dropped. We feel we were mislead by false promises. We have attempted to request it be repaired to no avail. We just want it removed and our money back or the system to preform as promised.

    Business Response

    Date: 10/21/2022

    We are in communication with the customer about his concerns. The system is performing very closely to what was estimated. The savings are realized over the course of the entire year and his system has only been on for a little over two months. The production has not been cut in half, that is not a correct statement and we have a portal that proves that. All the production is there and can be verified. It is far too early to gauge what his savings will be over the course of the entire year. The customer will have credits in the cooler months that will make up for any money paid in the hotter months. We are in the process of resolving their concerns as we speak. We had a call setup for this afternoon but the customer didn't answer the phone. We are truly trying to resolve their concerns.

    Customer Answer

    Date: 10/24/2022

    Incorrect,  I was promised a 110% production vs my usage. It is not doing that. Also it was promised thstvi wouldn't have an electric bill " for 10 or 15 yrs" this is simply not the case. They know the system is under built to provide what they promised. 2 months or a year it's simply not living up to the promises they made. We believe this is a solar scam. I've proposed to have them add to the system and charge me the difference. And I've gotten no response.  I've checked with other solar providers and yes my system is underproducing they know this as they say it's" producing close to what they promised " nope it isn't 

    Business Response

    Date: 01/05/2023

    We have been in constant communication with ************************* and we have offered a plan of action for his complaints which he is not satisfied with. To preface I want be clear that we do not offer a production guarantee nor a savings guarantee in our contract. Any savings or production given at the time of sale are estimates and clearly stated as estimates. A company simply cannot guarantee monthly bills as usage changes, this something that is beyond our control. It is not uncommon for people to get solar and then increase their electricity usage. We also do not guarantee production yet I have communicated to Mark that as a company policy we make sure that they meet their yearly production estimate and if they don't we will add a solar panel if needed and also compensate them for the usage that isn't met even though we are not contractually obligated to do so. For example, if they had **** kWh estimated yearly production and they only produced 800 kWh we will reimburse them the cost of the 200 kWh as well add a solar panel at no charge. Because the estimated production is based on a yearly average we need to wait until we have an entire years production before we take any action. I think you will agree this is very fair as I'm not bound legally to do anything at all. For whatever reason ************************* is not satisfied with this.

    Customer Answer

    Date: 01/05/2023


    Better Business Bureau:
     If after a year *************************** does in fact reimburse ** the shortfall  and Install  additional panels we will consider this put to rest
    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    **********************************

     

A B P Electrical is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.