Complaints

This profile includes complaints for Offerpad's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Offerpad has 11 locations, listed below.

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• 

  Offerpad

  433 S Farmer Ave Ste 500 Tempe, AZ 85281-2875

  
• 

  Offerpad

  810 Tyvola Rd Ste 136 Charlotte, NC 28217-3536

• 

  OfferPad, LLC

  1095 W Morse Blvd Ste 101 Winter Park, FL 32789-3788

• 

  Offerpad

  2150 E Germann Rd Ste 1 Chandler, AZ 85286-1662

  
• 

  Offerpad

  3512 Paesanos Pkwy Ste 206 San Antonio, TX 78231-1248

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I recently bought a house directly from Offerpad in February. Their contractors renovated nearly the entire house. Overall, their work was very shoddy and most of it had to be corrected. There were two issues that weren't disclosed as part of the purchase and were clearly covered up by the contractors. Issue number one, there painted over severe wood rot on the railing and support posts of the front porch. Issue number two, they laid new flooring over hardwood where there was clearly water damage coming from the exterior door to the deck. If they would have taken time to investigate the water damage to the floor, they would have realized that the entire subfloor underneath was rotted away from water leaking in through the door. As a result, I how have to rip up the new floors they laid down, rip up the old floors they covered up, repair the subfloor, replace the door and a section of the exterior siding, and lay completely new floors throughout the entire kitchen. All of this work will cost around $8,000. It is illegal to intentionally cover up known damage and not disclose it to the buyer. It is mind blowing that such a large company would result to shoddy tactics and poor workmanship.

  

  Business Response

  Date: 05/22/2023

  We are in receipt of ********************** complaint and a member of our team, ***********************, is working with him directly.  They spoke by phone today and ****************** followed up with a detailed email outlining the issues.  Our team is actively looking into the issues and communicating with *******************  I can provide more information after our teams have had an opportunity to investigate.

   

• Initial Complaint

  Date:05/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My primary contact with this company lied, made false and or inaccurate statements. Attempted to get me to commit to accepting a final offer but gave incomplete information about the inspection report and number of items that needed to be corrected. I also have serious doubts about the accuracy of the inspection report but I would have to hire my own licensed inspector to verify the possible inaccuracies in their inspectors report.

  

  Business Response

  Date: 05/12/2023

  We delivered the inspection report to **************** on May 11, 2023 along with options related to the repair costs that would be required for Offerpad to proceed with the purchase of his home.  As we are in our due diligence period there are no fees to **************** to terminate the contract for Offerpad to purchase the home at ******************************************************  The are not out of pocket any costs, nor would they be if they opt to terminate the contract during the due diligence period which ends on May 19, 2023. 

  Customer Answer

  Date: 05/12/2023

  The business flat out failed to address the unethical practices of it's employees. The business failed to address padded inspection report. I strongly believe that this business regularly engages in unethical practices and should be investigated. I was unable to make sense of the last part of the response from the business due to unintelligible word usage and phrasing.

  

  Business Response

  Date: 06/27/2023

  The sellers opted to cancel the sale of their home to us on May 12, 2023.  This was done during the due diligence period resulting in no fees to the seller. 

  Customer Answer

  Date: 06/30/2023

  Once again the business has failed to address the chief concerns I presented in my initial and follow up complaint.

• Initial Complaint

  Date:04/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant everyday email from offerpad no way to tell them to stop I just want their everyday email to stop

  

  Business Response

  Date: 04/13/2023

  *****,

  Thank you for reaching out.  We apologize for the inconvenience.  We looked through our system and do not see you in our marketing system.  Could you please provide the email address that these emails are being sent to.  Also, if you had a copy of one of the emails that you could provide that would be helpful as well.  As soo as we have this info than we can work to resolve this for you.

  Thanks,

  *****

• Initial Complaint

  Date:03/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Offerpad was the selling agent for the sale of my old home on 2/17/23 and the broker agent on the purchase of my new home on February 24th, 2023. Offerpad did not provide the moving services, nor the cleaning services advertised. They agreed to pay me a credit towards the purchase of the new home. I have emailed and text Offerpad agent *********************** and emailed broker ***************** to follow up on the addendum signed committing to pay this credit and I have been ignored. Seeking assistance with getting a check for the amount as agreed. Thank you.

  

  Business Response

  Date: 04/03/2023

  Apologies.  We thought this complaint would be removed.  This had been resolved internally.  Please let us know if you need anything else regarding this.

  Thanks,

  *****

  Customer Answer

  Date: 04/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2022, I began working with Offerpad to have them purchase my home (214 ***************, ********, ** *****), so that I could move to ***** and needed to do so as quickly as possible for work. During this process, multiple delays occurred, as Offerpad initially backed out of the purchase of my home, claiming they did not have any 3rd party companies in the area to be able to fix my home as needed. I was later advised this was not the case, but that it was more due to the fact that the costs to repair would be higher than the company would like. Whether that is true or not at this point is the lesser of concerns.However, during this process, I was promised to receive a vacation voucher for 2 to luxury resorts in ******. Since Offerpad would not purchase the home from my directly, they had me start the process of working with an Offerpad real estate agent. I inquired about and was again promised that I would still receive the voucher upon sale of the home with the agent on the housing market. Many issues sprung up during this process, including poor recommendations, failure to appropriately update appointments, failure to provide adequate notice prior to potential buyers, workers, and agents showing up. Everything involved led to the loss of jobs. Once the deadline was reached to receive the voucher, nothing showed up. I reached out to my agent and emailed Offerpad directly with no responses. I eventually called Offerpad directly, and they claimed that my home's purchase was not "marked" to receive the promotion and had already been reviewed. There was never any mention to requiring to be updated as such and even if it were, that is not my responsibility. At this point, I am simply requesting to receive what was promised to me or to receive the claimed value of the voucher after the entire ordeal of selling my home with Offerpad ($1,800). The home sold on June 13, 2022; the voucher conversation began March 18, 2022. Thank you for your time and assistance.

  

  Business Response

  Date: 03/10/2023

  Thank you for reaching out.  We apologize for the inconvenience and misinformation you received through this process.  I have instructed the team to reorder your certificates and send them to the email address we have on file.  Please allow up to 48 hours for the certificate to be sent to your email.

   

  Hope you have a great day!

  *****

  Customer Answer

  Date: 03/14/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************** III
  
   
  

• Initial Complaint

  Date:02/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a horrible experience with this company. I was forced to deal with the company as the were a partner with ******* Homes and have completely ruined everything. The have treated me poorly, unfairly, and with unethical problems that they created. The worst experience of my life. I cant believe that this company is getting away with treating people poorly and not doing their job. I have multiple emails and phone calls and problems proving that this business failed their job. I would like someone from the complaints compartment to address these issues

  

  Business Response

  Date: 02/28/2023

  Hello, thank you for reaching out and allowing us to assist with a resolution.  Our Sr ******** ******************************* has reached to the seller and attempted to get in contact with the seller's agent, but unfortunately have not been able to connect.

  Below are the details regarding the contract on this transaction.  All of what has taken place followed exactly what both parties agreed to in the initial contract:

  - The original contract signed 8/2021

  - Original *** Date set for 5/2022 (9 months from contract signed which Offerpad offers for folks building a new home)

  - After not hearing from seller (despite multiple attempts by Offerpad to contact the seller) for approx 6 months we were able to make contact with seller

  -Seller indicated that new build was behind and still not completed

  -Seller than contacted Offerpad and let the buyer know that the new build wouldn't be ready until Jan/Feb

  -Buyer elected to enforce already extended *** of December or allow seller to cancel

  -Seller declined and threatened legal action 

  -Buyer than elected to cancel on the grounds of past original 9 month agreement, already extended ***, and no actual *** in sight.

   

  This was an unfortunate situation for both parties, but at the end of the day Offerpad made every accommodation possible, even making an exception on the 9 month ***.  There is nothing more that the buyer could have done.

   

  Best,

  *****

   

• Initial Complaint

  Date:02/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in the final stages of closure on a property in *********, ** and I'm not getting responses from the agent in the finals steps of the transaction.

  

  Business Response

  Date: 02/22/2023

  Thank you for reaching out.  Can you please provide the address of the home that you are trying to close and the current status of the transaction?  As soon as you reply, I will get someone to respond to you right away.

   

  Thank you,

  *****

  Customer Answer

  Date: 02/22/2023

  
  Better Business Bureau:
  
  Please disregard. I was able to get in contact with the agent and have since completed the closing on the property. 
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  Date:02/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening. I want to write this email in reference to the extremely poor treatment by your business. I am building a new construction and used Offerpad services and singed a contract based on a partnership with Maronda homes. I was told that I could line up the dates for my closing with Offerpad to ****** the days of the new build closie. I was told in written it wouldnt be a broken and would easy change to make this easy. (I have this in emails). This closing date got pushed back by ******* Homes and then Offerpad turned nasty. First that took back the singed guarantee. Then the first employee was unprofessional to me and insulting. I the. Spoke to a supervisor who was also the same and she refused to give me her supervisor name or phone number. She then sent me to some form of resolution center and that lady was absolutely insulting and in ethical. No one wanted to help. She called me back later at night and yelled at me. I am a first responder cancer survivor and a Veteran. My fianc is three months pregnant. I have a large family and younger kids. Why was I treated this poorly? Why was I wronged. I lost thousands of dollars and will never recoup it. I cant afford to move into the new home now because now I cant even get a fair deal on my home. It is absolutely wrong what you have done to my family. And your company was wrong for doing this! I deserve an apology!

  

  Business Response

  Date: 02/17/2023

  Thank you for reaching out to us.  *****, informed us that she has been in touch.  Please respond to this when a resolution has been reached with her.
  

  Best,
  *****

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home from Offerpad on 01/19/23; moved in on 02/04/23. Since, multiple issues indicative of malfeasance and gross moral turpitude have surfaced. The buying experience was horrendous, including many agreed upon items not being repaired as initially agreed (dis**vered during a se**nd trip by my inspector), but I proceeded with the purchase. All home updates are **mpletely aesthetic and non-functional, with most being dangerous. Upon move in, Ive experienced the following:1)Offerpad installed a tub/shower **mbination with no functioning drainage. As a result, water drains directly into the house, down into the lower bath and spews out of the light fixture that is not secure. A fire, mold, structural, and water damage hazard; advised this by a licensed plumber. 2)Offerpad installed a water heater (purchased 2022) without a permit or follow up inspection as required by GA law; the unit has tape on the upper half, old **pper **ils from an old unit on the lower, improper flex rods on the top, and other issues; I was advised this by a licensed plumber.3)Offerpad installed a stove without the proper electrical hookup (an outlet). A ~7ft extension **rd was run from one end of a cabinet to the other - with most of the **rd in a pile; a fire hazard. 4)Offerpad installed a garage door unit improperly. A hole was drilled in the ceiling and an extension **rd internally run across to an outlet inside the property; advised by a licensed electrician.5)Offerpad installed a built in oven that does not function (other than LED screen) or heat. The unit would have to be removed from the wall for a diagnostic to assess the issue or determine whether functional; advised by a licensed appliance repair ** and electrician.There are more issues that I cannot elaborate on due to BBB character limitations. Ultimately, Offerpad needs to repair all issues or I am willing to take action as needed. Chelshi **************, MA

  

  Business Response

  Date: 02/17/2023

  Thank you for reaching out to us.  *****, informed us that she has been in touch.  Please respond to this when a resolution has been reached with her.

  Best,

  *****

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 5, 2022, Operations Manager ********************************* contacted my company to request an emergency trash-out cleanup. The next day, July 6, 2022, my employees completed the emergency trash out from the work order as requested. The invoice for this work order has not been paid. I have submitted the invoice several times. I have contacted ****** over twenty times and his managers as ******** email, text, and phone calls. ****** has responded stating he will pay with his credit card. He also stated he will send a check. The total amount owed to my company from the invoice is $750.00. It is now January 8, 2023, and no one is responding to my emails or messages. My company provided services for something we did not get paid for. The lack of professionalism I have experienced at Offer pad is unreasonable. I have attached before & after pictures and the invoice for the work order that was completed.I will be filing a case with the small claims court within the next 5 business days.

  

  Business Response

  Date: 01/17/2023

  Thank you for reaching out and allowing us to resolve this for you.

  Best,

  *****