Business ProfileforCranial Technologies Inc

In August of 2023 my child's pediatrician recommended that he get a consultation for a DOC Band treatment. We went for a consultation and met with the medical staff. After the visit they said that they would put the information through to my insurance company and would contact me once they received a reply. My insurance company sent a denial letter stating that the band was not covered on August 17, 2023. I then spoke with an billing agent to discuss the cost of the band and treatment and financial options. The agent advised that the cost would be $2,500 because my insurance did not cover the band and that I could finance the treatment using their loan services or pay in three installments. I chose to pay in three installments. On September 4th, I paid my first installment payment of $833.33. I would then pay again on October 6th and the final payment would be deducted from my bank account on November 6th. On November 22nd my child went for his weekly session to check his band and my partner was advised that they needed to take additional photos for a second band. This was discussed during the initial consultation with the healthcare provider. However, it was never mentioned that I would be required to pay $2,500 for each band. Which was told to me by the healthcare provider on November 22nd. I advised her that when I initially spoke with a billing agent I was told that the process would cost a total of $2,500. The actually price of the treatment is $7,500 as the provider advised that I needed to pay for each band at a cost of $2,500 each. I asked for a phone number for her regional manager. He called me on November 27th. I advised of my concern and advised that my insurance was billed $4,000 on 9/13/23 even after coming up with a financial agreement. He said he would look into the bill and listen to the tapes with the insurance agent. He responded via email and said that my insurance wasn't billed. I sent him proof and haven't heard from him since.