We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Farberware Cookware

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ! bought the item from ********** and did not use until last week. Stoneberry could not take the pans back. because I waited to long to return them. ********** said to call the manufacturer. I called farberware and they want to replace with the same pans l explained the pans stick and burn the food.

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a manual can opener and the problem with it is to open a can I have to turn the handle counter clockwise to open a can.

  • Initial Complaint

    Date:02/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Farberware deep fryer from ******* on 5/2/24. It stopped working around October/November 2024. I attempted to reach Farberware via the email in the attachment and was notified that it is an invalid email address. I contacted ******* and was provided with a phone number that is actually on the appliance. On 2/4/25, I called and was told to take it to ******* and was provided with a reference number for the return. ******* said it couldnt be returned due to being purchased over 90 days ago & because I didnt buy the ******* warranty. However, since the product has a 2 year warranty from Farberware, they should replace the appliance. I spoke to 3 different **** and was assured that I would receive follow-up within 3 business days. I called on 2/7/25 and was told there were no supervisors to assist and that I should wait 3 more days. I want Farberware to honor their warranty and replace the deep fryer.

  • Initial Complaint

    Date:01/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 19, 2024 I received a Farverware tea kettle through *******I loved its beauty and it looked sturdy, BUT 1. The handle gets so hot it burned me.2. The whistle isn't loud enough to be heard in the next room 3. The handle is coming loose.I paid a total of $54.44 for this kettle ($39.99) and shipping. I also filled out the warranty online with Farberware. So I emailed them 3 times and got no immediate response. So I called them and was told the kettle is handled through another division. They gave me avphone number that did not work. I called them back. They apologized and gave me another phone number. They also verified rhat they had received all my emails. They said they sent a notice to the division responsible for tea kettles to have them contact me. I have heard nothing. I filed a warranty ticket online requesting my money back. Nothing. They are totally avoiding me.

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im 75 years old and have used your coffee pot for probably 40 years at least. They last at least 10 years usually. I just bought one about a month ago. I didnt save the receipt because I figured this would be the last one I ever need. It worked perfectly up until about 2 days ago. Its the plug that goes into the pot!! I have to play with it by wiggling it a little to get it to work. Sometimes it stops right in the middle of perking. Now Ive noticed that even the cord near the pot seems to be getting warmer than I would think it should. I am so upset over this. Please , can someone help me??

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of Farberware cooktop pots and pans too use with my new induction cooktop.After using the products several times, unsafe flaws in the design became apparent:the pots have extra long handles and tip backwards due to the imbalance of the weight distribution (handle to pot).All the handles of lids in the set heat up with the pan and burn fingers when handling them.I wrote their customer service. They replied that my request for a return was outside their guarantee.They added that they would send me silicone handle covers at no cost! I declined but these arrived today - I do not want them!I do not believe there should be a time limit on advising the seller that their product is unsafe and cannot be used.I have used Farberware my entire life (73 yrs) with great satisfaction. As did my mother! I still have some of her Farberware.This new version is a hazard and unacceptable.I am hoping you can help me resolve this with Farberware,Thank you.**** ***********

  • Initial Complaint

    Date:09/18/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Returned 10 lids and have been unable to receive any information about a refund. I originally purchased for an organization and they no longer needed them. They were delivered back to the address on the prepaid labels and I've sent 3 emails about the status of a refund, and no response. Out of professional courtesy, I would expect to receive an email response since they did in fact receive their products back. All 3 boxes were delivered, same day.

  • Initial Complaint

    Date:08/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of Farberware knives through Target. Within a week of using them and then washing them they began to rust. I contacted Target regarding this. I was transferred around to many departments and was unable have the solution resolved. I then tried contacting Farberware and was unable to get any assistance from them either. That is why I am filing a complaint with the Better Business Bureau.

  • Initial Complaint

    Date:08/16/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Farberware is refusing to replace my Farberware Professional FCD06ABBWHA Compact Portable Countertop which is still under manufacturer warranty. I am demanding a replacement of the total to buy a new one.

  • Initial Complaint

    Date:06/04/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Farberware 6 quart covered stockpot with a smart steam vent on the glass lid. The *** is **********. The first time I tried to use the stockpot I noticed the lid handle was cracked. The package label stated there was a limited lifetime warranty, so I presented a warranty claim approximately 9 weeks ago. I submitted photos of the damaged lid handle and photos of the new, unused pot and glass lid. Only the lid handle is damaged and the lid and pot are fine. Their own website indicated they would respond to the warranty claim within 5-7 days. I have called and emailed and have not received a reply from Farberware to my warranty claim. I simply want them to replace the cracked lid handle. I don't think that's asking too much!

Farberware Cookware is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.