Business ProfileforTempe Honda

I brought a 2018 Honda CR-V with ****** miles in for service maintenance as the indicator light had turned on. My car needed bare maintenance as it is just used for small trips in the city noted by it only having ****** miles in the past 6 years. I had an advisor, ***********************, he intentionally engaged in predatory acts and misconveyed my repairs over the phone, adding on additional unnecessary charges in an up-selling tactic. I asked him if these were the charges we agreed upon earlier when I signed off, he stated yes, again misleading me to believe that these were the original charges that we had agreed upon but he was sneakily adding on charges that I did not need. He added on a drive belt, transmission fluid, and more unnecessary charges in order to up-charge me. Fluid and belt does not need to be replaced from 60,000-100,000 miles but he tried to explain in person that ****** miles transmission fluid should be replaced again intentionally misleading me with predatory sales tactics. I spoke to the general manager, ***********************, he is the mastermind of these sale tactics. He agreed that his advisor had done nothing wrong, stating I agreed despite explicitly stating and asking that those charges were the ones I had signed for. The service manager ******************* also engaged and participated in these predatory tactics by using my phone call recording but leaving out the important details of me explicitly stating that these were charges that I had signed for, ****** complied in these predatory misleading tactics and stated yes that they were the charges he had quoted me earlier. I attempted to call out ******************* and *********************** for their predatory and misleading business tactics but **** in a childish manner said that I knew what I was paying for and he will keep my car. He walked out of the room while I was in the middle of a conversation with him, ignoring my complaints. I promptly paid and left. ******************* and *********************** engage in predatory tactics for sales