Business ProfileforFloor One

We purchased our flooring from ******************************** and at the recommendation of a salesman, contacted Floor One for installation. I should have paid attention to the reviews I read. Very few people have had good experiences with this company. The guy who did the estimate was very nice, but first had to reschedule the appointment, then was late getting to our home. We scheduled the demo on Monday and both my husband and I took off work to be home to move the furniture. They didn't show, and I had to call to ask where they were. They asked to reschedule for Tuesday. I told them I could not take off a second day in a row. My son came over to wait for them. They were scheduled to arrive between **** am. At 11:36 they rang the ****, stayed 10 minutes then left "to get the tools they needed" for the job. I called the office to find out what was going on. ****** said he would deal with it internally and a new team would be at my house in 90 minutes. They arrived around 2:10. **** and ***** did a beautiful job on the tile. My issue was not with the workmanship but the absolutely abominable communication. I received daily calls once the job actually began. I'm sure that was due mostly to the fact that it was an $8,000 installation. On the last day, I received a text from ***** telling me they would install my toilet, vanity, and W&D once they finished the baseboards. We thought that was nice considering the job took days longer than we discussed with **** before scheduling. At 7:30 pm on Monday ****** called to say they would not be installing anything. He said ***** "was not looking at the scope of work when he text." Since my house will be full of people tomorrow for Thanksgiving and they just finished yesterday, ****** isn't very wise to the ways of customer service. He called me for payment while I was driving to ********** for the parts needed to install my toilet. ****** also called the day before asking for payment before baseboards were installed. I had to remind her that they were not finished with my contract. I am not the first to complain about this. I should have completed more research before agreeing to use Floor One. To put icing on the cake, they greatly overestimated the amount of tile, mortar, and baseboards by 1/3 each. Now I have to return all of this to the store myself. Very disappointing experience. **** and ***** are this company's only saving ****** Those two are the only reason I gave any stars. They deserve 5.

********************, we apologize for the inconvenience of the start of the job being delayed. The job turned out great even with the 2 different tiles you chosed and the radius we had to work out. Plumbing work, furniture and appliances where done by you as you chose. We can't take responsibility for existing plumbing issues when they occur. I offered to return the extra materials for you the very next morning and you declined. You mentioned that you should of listened to other customers complaints before hiring us, we understand. Yet over **** people each year use our services and the ratio of complaints versus successful installations is outnumbered. We can't make everyone happy, specially with the rush of the Thanksgiving holiday ahead of us and the challenges that some personal and material shortages everywhere have created in our trade. Tile work is excellent and so is the baseboard we installed. Thank you for the work and if you need to contact us feel free to do so as you have a 2 Year installation warranty starting today! Enjoy the Floors!! if you decided to save and do certain things yourselves that's your decision not ours.