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Business Profile

Auto Repair

AutoNation Collision Center Tempe

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This shop repaired my car after having a brick fall off a truck and all but totaled it. The entire right side was heavenly damaged. Later noticing the paint on the left side of the car looked old compared to the fresh paint we decided to have the rest of the car painted. We got a quote. Agreed to it and put the car back in the shop. When I when to pick it up I noticed they did not paint the left front fender, My wife noticed they had not painted the door handles as they had done on the other side. A long story short they got it in and out of the shop in just one day which was amazing and not typical for the industry. What was not expected was now my car had developed a wind noise that have never been there before. I took it to ****** and they could not figure out the cause. I would go back to Autonation collision twice to see if they could fix the problem. They did some adjustments and added a $20 piece of rubber on one of the doors, My issue is not only did I not have this wind sound in the car before they painted the car and have to fix the mistake on the painting but they charged me $200 for adjusting my doors that they had already been paid to adjust. When I called and left a voice mail for the manager to call me back he never did, OH YES NOW THAT THEY ADJUSTED MY DOORS AT THE ***** OF $200 MY CAR LEAKS AROUND THE DOORS WHEN I TAKE IT THROUGH THE CARWASH, Finally, they say their work is guaranteed as long as I own the car but that is just not the case. When I try to get in touch with they district manager I am told they do not have a district manager.

AutoNation Collision Center Tempe is NOT a BBB Accredited Business.

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