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Business Profile

Network Computers

AZ Digital Dish

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AZ Digital Dish's headquarters and its corporate-owned locations. To view all corporate locations, see

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AZ Digital Dish has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/29/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2nd, 2025 I contacted REMOVEDto cancel my subscription. I was told it would cancel on July 15th (the end of my billing cycle) and a box to return my equipment would be sent to me (told it could take up to 25 days to receive the boxes.) Due to major health concerns, I was selling my home and moving out of state to live with family. Subsequently I went into the hospital for surgery. I was not home from July 15th thru July 26th, 2025. Upon my return, I found that DISH had not canceled my subscription, they had NOT sent out a box and they were now billing me for an additional month of service AND a EARLY TERMINATION FEE. I explained to "REMOVED" that I had already cancelled my services 6 weeks earlier and they had not done their part in completing that cancelation or mailing a box and now I needed to move away. REMOVEDstated there was no place to return equipment, and the box could not be expedited to ensure delivery prior to my move out and there were no other options available. I was told to return the equipment or be charged hundreds of dollars. I was also told the return shipment would be at my expense. I requested a prepaid shipping label be emailed to me so that I could go to my PO or REMOVEDand get it returned. I was told that was not an option. But then told they would send me a label, but not pre-paid. Ultimately, I had to agree to them mailing a box to my family in the other state and now I must move the equipment with me and ship it back to them from there. I was then informed that I had to pay the early termination fee as that could not be waived since they offered services across the country. Again, I explained that I was moving in with family due to health, they had all their own services and me transferring my account was not an option. After much argument, REMOVEDagreed to a dispute for the fee, and I would receive a resolution in 5 days. The combative nature of this company to simply cancel a account is inexcusable.

    AZ Digital Dish is NOT a BBB Accredited Business.

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    When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.