Business ProfileforRip Curl Pool Repair & Service LLC

On March 13, 2023, I texted the owner with the tile and pebble sample I selected for my pool resurfacing. On March 24, 2023, his contractors came out and applied the pebble in my pool and when they were finished, I went out to take a look at it and realized that it was not the pebble that I had chosen that I texted him. That day, I texted him expressing my concerns about it not being the correct one. **, the owner, responds back saying Aqua Cool and that he bought the batches and loaded on truck. I replied back saying, I know there was two aqua cool pebbles and I picked the Aqua Cool the collection: *********** blend small. He responds back with the picture of the sample in his hand that I picked and said they still have to do an acid wash on it also has a lot of the cement mix on it. I left it as that putting my trust that it would look like what I chose in the end. I referred my parents to Rip Curl Pool and they paid a deposit on April 5, 2023. They also picked the same pebble color as I did. Their pool was finished on April 19, 2023 and so when I went over to their house on April 21, 2023 to see the pool, I noticed that the pebble was different than mine and that what they had in their pool is what I had picked and that mine did not look anything close to the pebble they had in even though we both picked the same pebble color. I called *** April 22, 2023 to discuss when he is available to come to my house to take a look and compare the pebble color samples. He states that all batches are different look and all aggregate are different. He also went on to tell me that I picked a different color than my parents but when I pull up my record of the photo I sent him to what the photo my parents sent to him that they chose, the pebble sample is the exact same. I then told him when he was available id like to see the samples of the pebble and compare to what I have in my pool. He texted back saying "sure but I'm going to tell you the same thing"