Business ProfileforHavasupai Tourism

The date of this transaction was 25 January 2024. I put in for a lottery to obtain a campsite on the havasupai reservation for 3 nights. There was a $15/person fee to enter the lottery to try to obtain desired dates. There were 6 people in my group so I knew a $90 fee would be charged to my CC. I picked 3 preferred dates and then was given the option to pick an alternate month. My preferred dates were in April and the optional month I picked was October. I also did not allow the site to save my CC info. When the lottery was closed I received an email that said my dates of 6-9 October weee reserved and I was charged the full amount on my credit card of $2730. I immediately responded that I didnt pick these dates and I was not available to do this. I filed a CC dispute once the charge hit. The tribe provided the CC company with a *************************************************************** the interim, the tribe sent an email to all pass holders on 6 February saying anyone could cancel their reservations, but had to do so by 8 February. I submitted the cancellation, but never received any response. I saw that my campground reservation was cancelled on 8 February (when I pulled it up on the website), although a refund was never processed. I submitted documentation to the CC company showing all of this, but they cannot contact the merchant, they say. I have sent numerous emails and called the merchant and have NEVER received any replay, although I get a confirmation that they received my email. So, the reservation has been cancelled since 8 February, but the charge is still on my card. The credit card company says they cant do anything further and the merchant has not reversed the charge or responded over at least 5 attempts to contact. Here is the email for the tribe: ********************************************** This is the reservation number C3M6B8. I also have a friend who did the same thing and was told to confirm the date and then the charge would go thru. I was charged