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Business Profile

Propane

Griffin's Propane

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/21/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Suburban Propane (which acquired Griffins Propane) for failure to return my $150 security deposit after account closure.I vacated the service premises in June 2024 and paid my final bill (receipt attached) on July 10, 2024. Despite multiple calls and written requests, Suburban Propane has not refunded my $150 security deposit. My most recent statement (attached, dated August 4, 2025) clearly shows a credit balance of $150 and states CREDIT BALANCE NO PAYMENT DUE, confirming that I am owed these funds.I have contacted the company, with no resolution. I request the BBBs assistance in securing the immediate return of my $150 deposit.Thank you for your attention to this matter.

Griffin's Propane is NOT a BBB Accredited Business.

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