Business ProfileforCaravana Jewelry

I bought a 2017 SMART fully electric car from Carvana. The car was advertised as having a 60-mile range between charges. The car's battery would not fully charge and I was getting a 46-mile range between charges in cold weather if I did not use the heater. I live in the country and the nearest grocery store is 28 miles away. I contacted ******* with this issue and was referred to Silver Rock as the car was still under warranty. Silver Rock referred me to ten repair facilities in their network all of which told me they do not work on electric cars. I called Silver Rock many times, with the same result. Finally, I called ******** dealerships as the car is manufactured by ********. The ******** Dealerships stopped selling the SMART car in 2020 and they told me they do not work on them any longer. I found one Merceded dealership four hours from me that does, but they told me they have several SMART cars in their shop with battery issues and it would be more than a month before they could get to it as they only have one technician. I contacted Silver Rock and they told me the ******** dealership was outside of their network and I would have to have the dealership contact them to be able to deal with the issues. Silver Rock also told me they only pay for a one-hour diagnostic and I would be responsible for the remainder of the payment beyond one hour. With the payments I have made, I am already well over $2k into a car I cannot use. One Silver Rock representative referred me to a repair facility in **** and he thought it was only **** miles from ******. Finally, I did a voluntary surrender to Bridgecrest. So now I have a blot on my credit record. I am a disabled Veteran on 100% comp for PTSD. This has sent my stress through the roof. I am seeking legal help to resolve this.