Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11/14/24 purchased a patio door from DunRite Windows&Doors(DW&D) included unlimited warranty through Anlin Windows & Doors. It was never advised that installation related issues would be handled separately by DW&D.12/26/24 door was installed. Product arrived with significant defects, including deep scratches and mismatched blue paint that did not align with the intended color. Despite these visible issues, the product was approved by the quality control department.12/27/24 Due to the poor material and finish quality, I initiated a credit card dispute for the balance remaining. 3/4/25 a patio door replacement was installed by Anlin warranty. From 12/24 to 2/25 a refund or credit was promise.3/26/25 requested a removal submission (email reference w/photos) I still have a scratched patio door. DW&D declined to proceed.
  Rainfall is infrequent in AZ; we experienced leaks in the bottom of the patio door following rain events from June to September 2025. I reported the issue to DW&D on 8/15/25. Their technician inspected the door on 8/20/25. His proposed solution was to drill a hole at the bottom of the door frame, which I declined due to concerns about further damage. Same day, a warranty claim was initiated with Anlin.9/18/25, two Anlin warranty technicians inspected the door and confirmed the leak was due to installation-related issues, which fall outside Anlin’s scope. They also affirmed that my decision to decline drilling the hole was appropriate because Anlin’s warranty covers the door’s material and structural integrity only.9/19/25 I followed up with an email to Sal S*****-owner of DW&D-attached for reference. As today, both companies are refusing to take responsibility for the leak. I am requesting the following actions: - Removal patio door and do a proper reinstallation with shims added at the base- Reimbursement in the amount of $1,098 for repainting of the baseboard & exterior stucco. Expense was paid out-of-pocket to a separate contractor & full refund $4346

  

  Business Response

  Date: 10/11/2025

  Please find attached the Formal Response to Complaint Case [********], which includes a detailed chronological timeline and supporting evidence.
  
  We respectfully request that the BBB review the comprehensive documentation provided. Based on the facts—including the repeated refutation of the customer's claims by both the manufacturer and our own on-site testing—we ask that this complaint be closed as unwarranted.
  Furthermore, due to the nature of this dispute, which includes documented threats of negative public reviews used to demand a discount, we request that the BBB cancel this complaint and ensure that no public record of this specific filing or its resolution is retained or displayed.
  
  
  We thank you for your attention to this matter.

  Customer Answer

  Date: 10/31/2025

  Subject: Ongoing Complaint Regarding Patio Door Leak

  Following my formal complaint # ******** to the Better Business Bureau,
  DunRite Windows & Doors has acknowledged the issue and scheduled a repair
  for the leaking patio door on November 6th, 2025 as confirmed via their email.

  Please note that the complaint remains active until
  the repair is completed and the door has been properly tested, to ensure the
  issue is fully resolved.

  At the past, the company failed to take appropriate action to address the
  problem and instead accused me of extortion, an unfounded claim, considering I
  am the consumer who purchased a high-cost patio door that has demonstrated poor
  quality, a mediocre warranty process and I have not received any form of
  compensation or credit for the issues encountered. DunRite Windows and Doors is
  not the victim in this specific case.

  Additionally, I would like to clarify that I have not posted any negative
  reviews. As a consumer in a country that upholds the right to free speech, I am
  entitled to share my experience through legitimate channels such as online
  reviews, included the Better Business Bureau website. If DunRite Windows &
  Doors objects to public feedback, they would need to reconsider their presence
  on social media, review platforms, and other public forums.

  ******* *******
  **** * **** *****
  ******* ** *****

  

  Business Response

  Date: 11/14/2025

  It was determined that the customer experienced water intrusion due to improperly sloped concrete, which directed water toward the home and caused pooling along the exterior wall. This issue was unrelated to the services provided by DunRite.
  However, due to the Better Business Bureau (BBB) complaint and the lack of response from the BBB regarding our clarification, DunRite voluntarily corrected the issue by grinding the concrete to slope water away from the home. This corrective action was performed despite the fact that concrete or a wall bottom plate leak was not part of the contracted work.
  The problem has since been resolved. The homeowner acknowledged that the condition existed prior to any work performed by DunRite, apologized for the inconvenience, and agreed to withdraw the BBB complaint.
  For documentation purposes, I have email  to the separate email address of audio clips of our conversation, and a separate  15 second audio clip  of the homeowner apologizing for the inconvenience, and agreeing to withdraw the BBB complaint if needed for quick reference.

  Customer Answer

  Date: 11/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ******* *******