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Business Profile

Window and Door Installation

The Window and Door Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

This profile includes complaints for The Window and Door Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Window and Door Store has 3 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:09/24/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      After finding The Window and Door Store online, I went to their showroom to look at door samples.After meeting and talking with *** *****, our salesman, we decided to get an iron door. *** said it would be a custom unique and individual door based on our choice of styles, and that he could work with his designer to come up with a design we liked.We met with both *** and the craftsman ***** at Oscars workshop in ******* to see if they would be able to complete our vision. They both assured us they could design a door we liked. After the meeting with ***** we signed the contract, and gave them a deposit.*** tried to get us to buy a door that we did not want. The designs were nothing like what we described to him. The Director of Sales **** then worked with us, and tried and talk us into a similar door, one which we did not want.After a phone conversation between my wife and ****, he said he was unable to provide a door we liked based on our answers to his questions.We asked to dissolve the contract, and were told by **** per the contract we would have to give him 30%.As they have not upheld their part of the contract, it seems we should get our money back.

      Business Response

      Date: 09/26/2025

      Dear Mr. ************** regret that this project did not result in the door design you envisioned, and we understand your disappointment.Significant resources were dedicated to design, engineering, and consultation, which is why our contract includes a 30% cancellation fee. While we empathize with your desire for a full refund, the remaining deposit funds after this fee have been refunded to you by check.

      Respectfully,
      **** *****

    The Window and Door Store is NOT a BBB Accredited Business.

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