Reviews

Review Details

• Review fromCorina I

  Date: 07/11/2025

  1 star
  Ongoing Unauthorized Billing After Program Cancellation $10,714 ChargedComplaint Description:In May 2022, I enrolled in a course through Mastermind.com but was unable to attend due to a medical condition. I promptly contacted the company to cancel my participation and discontinue any billing. Despite this, Mastermind.com continued to charge my credit card for months following the cancellation.Between May 2022 and July 2024, a total of $10,714 was charged to my account without my authorization. I made multiple attempts to resolve this matter directly with their support team. In July 2024, I corresponded extensively with ******* *******, ***** *******-******** , and ******** ******* from their customer service department. I provided full documentation, including screenshots, billing statements, and a detailed history of charges. I was told the matter would be escalated and addressed. However, after one month of communication, my emails were no longer acknowledged, and I never received a resolution.Most recently, on June 29, 2025, an additional unauthorized billing attempt in amount of $423.00 was madedespite years of trying to formally cancel and dispute the charges.I have made every effort to resolve this directly and reasonably. I am now seeking BBBs assistance in urging Mastermind.com to take responsibility and issue a full refund for the total unauthorized amount of $10,714. This situation has caused significant financial distress and represents a clear failure in ethical business practices and customer service.I am requesting:A full accounting of all charges billed to my account since May ****** immediate resolution and reimbursement for the unauthorized transactionsA written statement confirming cancellation of all future billing activity
  

  Mastermind.com

  Date: 07/18/2025

  We have reached out and responded to the client directly via email earlier today July 18th, 2025. We have included the email we have sent to the member below: "Dear Dr. ***************** you for sharing your concerns through the Better Business Bureau. I want to start by sincerely apologizing for the frustration and distress this situation has caused you. Your feedback has been escalated directly to our leadership team, and weve conducted a detailed review of your account history to address each of the points youve raised.Below is a full accounting of the charges on your account and the actions weve taken:1. TMA/TCA 2022 Installments $2,000 on 5/19/22 $1,499 on 6/16/22 $1,499 on 7/16/22 $1,499 on 8/16/22 $1,498 on 9/16/22 Total: $7,995 Our records show these payments were applied toward *********************** which granted full access to the ********** this time, we have no record of a cancellation request or confirmation in ******. Project Next 2022 One-Time Payment $997 on 5/18/22 This charge was for a separate course (Project Next), which was successfully delivered and accessed. As above, we have no record of a cancellation request tied to this charge, and it was outside our refund window.3. Mastermind.com Yearly Membership $423 on 6/29/22 $423 on 7/1/23 An attempted $376 charge in 2024 (disputed and not collected)An attempted $423 charge on 6/29/25 (disputed and not collected)Total collected: $846 We agree these charges should not have remained active given your prior concerns. We have:Cancelled your Mastermind.com membership so no future charges will occur.Processed refunds for both successful Stripe charges ($846 USD), which should appear on your account shortly.What Weve Found So Far:We have searched our records extensivelyemails, call notes, and chat historyand do not see a documented cancellation request in 2022 or follow-up correspondence confirming cancellation at that time. We understand from your BBB statement that you believe you called to cancel and have supporting documentation. If you are able to provide any written proof (such as an email confirmation, screenshots, or records of that cancellation conversation), please forward it to us so we can review further with our management team.What Weve Done to Make This Right:Fully cancelled your Mastermind.com yearly membership to stop all future charges.Refunded $846 USD for the two membership charges.Reviewed all historical records for additional cancellation requests.We want to resolve this matter in good faith. Based on the information we currently have, we are not able to refund the TMA/TCA or Project Next charges from 2022, as those programs were delivered with you having access through the entire agreed upon period, and we have no documentation showing cancellation within the applicable window. However, if you can provide any records indicating a cancellation request or agreement at that time, we are absolutely willing to review them and reconsider.Dr. ***********, we appreciate you bringing this to our attention and giving us the opportunity to review your account in detail. Please dont hesitate to reply directly to this email with any additional documentation or questionswe are here to help.Warm regards,****** ****** Customer Support ********************** (CC: Customer Support Leadership Team)"
  

  Mastermind.com

  Date: 07/21/2025

  We have reached out and responded to the client directly via email earlier today July 18th, 2025. We have included the email we have sent to the member below: "Dear Dr. ***************** you for sharing your concerns through the Better Business Bureau. I want to start by sincerely apologizing for the frustration and distress this situation has caused you. Your feedback has been escalated directly to our leadership team, and weve conducted a detailed review of your account history to address each of the points youve raised.Below is a full accounting of the charges on your account and the actions weve taken:1. TMA/TCA 2022 Installments $2,000 on 5/19/22 $1,499 on 6/16/22 $1,499 on 7/16/22 $1,499 on 8/16/22 $1,498 on 9/16/22 Total: $7,995 Our records show these payments were applied toward *********************** which granted full access to the ********** this time, we have no record of a cancellation request or confirmation in ******. Project Next 2022 One-Time Payment $997 on 5/18/22 This charge was for a separate course (Project Next), which was successfully delivered and accessed. As above, we have no record of a cancellation request tied to this charge, and it was outside our refund window.3. Mastermind.com Yearly Membership $423 on 6/29/22 $423 on 7/1/23 An attempted $376 charge in 2024 (disputed and not collected)An attempted $423 charge on 6/29/25 (disputed and not collected)Total collected: $846 We agree these charges should not have remained active given your prior concerns. We have:Cancelled your Mastermind.com membership so no future charges will occur.Processed refunds for both successful Stripe charges ($846 USD), which should appear on your account shortly.What Weve Found So Far:We have searched our records extensivelyemails, call notes, and chat historyand do not see a documented cancellation request in 2022 or follow-up correspondence confirming cancellation at that time. We understand from your BBB statement that you believe you called to cancel and have supporting documentation. If you are able to provide any written proof (such as an email confirmation, screenshots, or records of that cancellation conversation), please forward it to us so we can review further with our management team.What Weve Done to Make This Right:Fully cancelled your Mastermind.com yearly membership to stop all future charges.Refunded $846 USD for the two membership charges.Reviewed all historical records for additional cancellation requests.We want to resolve this matter in good faith. Based on the information we currently have, we are not able to refund the TMA/TCA or Project Next charges from 2022, as those programs were delivered with you having access through the entire agreed upon period, and we have no documentation showing cancellation within the applicable window. However, if you can provide any records indicating a cancellation request or agreement at that time, we are absolutely willing to review them and reconsider.Dr. ***********, we appreciate you bringing this to our attention and giving us the opportunity to review your account in detail. Please dont hesitate to reply directly to this email with any additional documentation or questionswe are here to help.Warm regards,****** ****** Customer Support ********************** (CC: Customer Support Leadership Team)"

• Review fromDoug B

  Date: 06/17/2025

  1 star
  Very Disappointing Experience I signed up during Thrive in 2025. My account was all jacked up permissions-wise and I couldn't get to all sorts of things, especially under the Funnels and Websites section, and the ******************** section. I also had very poor experiences with email support, people constantly suggesting that I was the one doing something wrong.I also had lots of problems trying to figure out how to set up and connect funnels to websites. I could not find any training videos or documentation on how to do that. I also have NO idea how you manage who has access to courses. I want to grant access to a free course to only people who have submitted email contact information. In the future, I will want to only allow access to those who have PAID for the course. What I am trying to do does NOT seem out of the mainstream to me - in fact, it seems to be about as much in the middle of the mainstream as anything could be.There are no clear ways to escalate support issues, other than basically becoming a ***** and demanding to speak to a supervisor. If I weren't as passionate as I am about wanting to help people, I would have abandoned this LONG ago. But it is EXTREMELY frustrating to be constantly running into issues, not being able to determine how to do things, etc.
  

  Mastermind.com

  Date: 07/28/2025

  Dear ****, Thank you so much for taking the time to share your honest and detailed feedback. We want to begin by sincerely apologizing for the difficulties and frustrations youve experienced with the business hub. We want you to know how deeply we value your voice and your willingness to express your concerns.Weve shared your feedback directly with our leadership and program development teams, as we are committed to continuous improvement and to building a platform that genuinely serves and supports our community in powerful and effective ways.We also want to reassure you that your concerns were taken seriously, and our team has worked swiftly behind the scenes to address them. Our support and tech teams have personally reached out to you, and were grateful that we were able to connect and complete a call with you to help clarify and resolve the issues youve been facing. Your commitment is exactly the kind of heart and mission that our entire Mastermind community is built on, and were incredibly grateful that you chose to share your journey with us.Were truly honored to walk alongside you, and we are here to support you every step of the way. Were looking forward to continuing this journey with you, ****!With deep appreciation,The Mastermind Team

• Review fromJamie W

  Date: 06/05/2025

  1 star
  I signed up for a virtual convention of sorts featuring **** and **** *******. I paid a one time ticket for this.Suddenly I'm registered on Mastermind.com and they are attempting to take funds from my bank account. I managed to login into Mastermind.com and cancel this subscription, but the attempts will not stop.I saw nothing in purchasing this ticket about subscribing to a website that I have no interest in, yet they continue to badger me daily.
  

  Mastermind.com

  Date: 08/01/2025

  Dear *****, Thank you so much for taking the time to share your honest and detailed feedback. We want to begin by sincerely apologizing for the difficulties and frustrations youve experienced. Member satisfaction is our top priority, and we are continually working to improve our programs and support services. Please know that we have shared your concerns with our management team and have taken immediate steps to enhance our processes to ensure a better experience for all our members. Please rest assured that weve gone ahead and confirmed the cancellation of your Mastermind.com monthly membershipyour subscription is no longer active, and you will not be charged going forward. We do want to kindly share that we see an active dispute status in place regarding the $47 USD charge. Because of this active dispute review, our access is temporarily restricted from making any adjustments until this is resolved. We truly apologize for any inconvenience this may cause.*****, your trust truly means the world to us. We value every member of our community and are committed to making your experience with us a positive one moving forward. If you have any further questions or need any additional support, please dont hesitate to reach out to our team directly at *********************** Were always here for you and ready to help!With sincere apologies and appreciation,The Mastermind Team

• Review fromVijay M

  Date: 12/01/2024

  1 star
  I went to the info session and purchased a 2 day meeting for around $100. I attended about half of the meeting and felt that it was not for me. I continued to receive emails but really never looked at it. I noticed that I was being automatically billed. I really don't know for how long I have been paying. Subscription was cancelled online. I emailed them to get all of my money back, and am requesting the help of BBB. The organization seems fraudulent , with lots of technology, including automatically billing. This is a money grab by **** ******** and **** *******
  

  Mastermind.com

  Date: 07/29/2025

  Hello *****, We sincerely appreciate you taking the time to share your thoughts and feedback with us. Your experience is of the utmost importance to us, and we deeply regret any frustration or inconvenience you may have encountered. Member satisfaction is our top priority, and we are continually working to improve our programs and support services. We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members. Kindly rest assured that a refund in the amount of $94 USD has now been processed. This refund should reflect in your account within 5-10 business days. We do sincerely apologize again for any inconvenience you may have experienced, as your trust is something we value immensely, and were committed to providing you with a positive experience!If there's anything else we can do to support you, please dont hesitate to reach out! Were here for you. Sincerely,The Mastermind Team

• Review fromCathy H

  Date: 09/27/2024

  1 star
  I really felt good listening to **** I really felt good listening to **** in the trainings, I first signed up for Mastermind Feb 2024 and never got to use it because unfortunately My husband fell from a roof and got a TBI and was hospitalized for 4 months before he could return home. He was continuing to improve and I got the message about The Game has changed and decided to listen in on the sessions. I was so encouraged that I decided to Join the ******************, I believed ****. Within the next week my husband health took a turn and I found out He has a cancerous mass on his kidney, I was devastated because he had came through very scary times and was getting better. At that point I was not thinking about anything but finding out what the ** was going to do about it. So when I figured out I could not concentrate on any thing else including Mastermind!! I sent an email to say I had to cancel but never heard anything , all of this happening when trying to help my husband. So I paid on payment plan and paid $1417.00 and now they are saying I only get half back?? I had already paid 423 in Feb and never got to use it and now another $708 dollars of my money? They are saying it wasn't within 14 days but I was and still is distraught and never even think this would happen being I never got to even use it!! This is more than following a rule but more of a humanitarian issue!! Did it cost them 700 dollars for me to sign up and not even used what I paid for? **** you appeared to be caring and trustworthy, I know you don't need my money but I need it back!!!! I don't feel this is my fault, Having to fight this is adding to my already stress dealing with my husband!!!Date of experience: June 17, 2024
  

  Mastermind.com

  Date: 07/29/2025

  Dear *****,Thank you so much for taking the time to share your honest and thoughtful feedback. We want to begin by offering our heartfelt apologies for the challenges and frustrations you encountered with the ***************************. We want you to know how deeply we value your voice and your willingness to express your concerns. Weve shared your feedback directly with our leadership team, as we remain deeply committed to continuously improving so that we can better serve and support our community in meaningful and impactful ways.Your concerns were taken very seriously, and our team worked diligently behind the scenes to address them as swiftly as possible. Were thankful we had the opportunity to connect with you directly, and were pleased that we were able to process your refund for the *************************** and bring resolution to the issues you were facing.We deeply regret any inconvenience this may have caused. Your trust means so much to us, and we remain committed to creating a supportive and positive experience. If you have any further questions, need support, or simply wish to share more feedback, please dont hesitate to reach out. Were always here to help and truly value your continued voice and presence!With sincere appreciation,The Mastermind Team