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Business Profile

Business Services

Mastermind.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    transaction date was June 13, I emailed them July 11 to cancel (within the 30 day notice written on their site for cancellation)I've emailed CS a few times and they have not granted refund, only offering an additional 30 days of a service I didn't use. ** says the refund language has changed. I know what I read and I'm coming to BBB to share my experience and hoping this will be seen by another person and they will refund me my $47. This service is with **** ******* and **** Graizioli. Two millionaires who I know can afford to refund me the money when I cancelled within the 30 days and barely used their system. Thank you!PS my bank didn't give me an order number, but card number is a **** ending in 1335. transaction date 6.15.25

    Business Response

    Date: 07/24/2025

    Hello ********, 

    We sincerely appreciate you taking the time to share your thoughts and feedback with us. Your experience is of the utmost importance to us, and we deeply regret any frustration or inconvenience you may have encountered. Member satisfaction is our top priority, and we are continually working to improve our programs and support services.

    We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members. Please rest assured that your Mastermind.com Monthly Membership under the email: ***************************** was cancelled and refund of $47 USD has now been processed. This refund should reflect in your account within 3-5 business days.

    We do sincerely apologize again for any inconvenience you may have experienced, as your trust is something we value immensely, and were committed to providing you with a positive experience! If there's anything else we can do to support you, please dont hesitate to reach out! Were here for you.

    Sincerely, 
    ****** and the Mastermind Team

  • Initial Complaint

    Date:07/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 14 May 2025, I watched an infomercial for Mastermind for a cost of $1. As it went along, it stated to take advantage of the program there would be an additional cost. I lost interest and exited out the video without signing up. On 14 June 2025, ********** charged $47 to the **** I used to pay the $1 fee. I never authorized this charge nor signed up for any program. On 13 July 2025, I was charged another $47. On 15 July 2025, I contacted their support and they informed me that when I watched the video, there was a VIP 30-day trial that kicked in. I informed them that when I signed up to watch the $1 informercial, there was nothing stating that there would be a trial period and to cancel any membership before 30-days. On 17 July 2025, I received another email stating that they sent email reminders stating that I could basically cancel. I responded stating if this was a true membership, I would have received an initial email "congratulating" me along with how to access the program, which I received neither and it should have mentioned the trial period. I have NEVER received an email from ********** concerning this subscription. I don't have an account/username/tracking because I was never set up on an account. In each of their emails, they never once stated that they would cancel my "subscription," instead they keep offering more incentives to keep it. I seek a refund and the cancellation of this fraudulent account.

    Business Response

    Date: 07/22/2025

    Hello ******, 

    We sincerely appreciate you taking the time to share your thoughts and feedback with us. Your experience is of the utmost importance to us, and we deeply regret any frustration or inconvenience you may have encountered.

    Member satisfaction is our top priority, and we are continually working to improve our programs and support services. We have shared your concerns with our management team and we have taken immediate steps to enhance our processes to ensure a better experience for all our members.

    Please rest assured that your Mastermind.com Monthly Membership under the email: ****************** has now been cancelled and a refund of $94 USD has now been processed. This refund should reflect in your account within 3-5 business days.

    We do sincerely apologize again for any inconvenience you may have experienced, as your trust is something we value immensely, and were committed to providing you with a positive experience! If there's anything else we can do to support you, please dont hesitate to reach out! Were here for you.

  • Initial Complaint

    Date:10/29/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In violation of ******** Anti-SPAM Legislation, this company has begun sending unsolicited emails to me without my consent. I have not at any time opted in to receive emails from them. As a ********, the may not email me unless I have a business relationship with them or have otherwise opted in. I have neither. Their blatant violation of said law can leave them liable to damages of up to $1 million shoudl I chose to file suit.

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