Reviews

Review Details

• Review fromAndrew J

  Date: 07/26/2025

  1 star
  Total ripoff. Hidden shipping charge I was not aware of. Charge twice what I thought besides that. I thought I was getting two tapes done for $15 - now it is $15 apiece plus a $20 charge to return the media, which I do not want back. So they want to charge $50 and are threatening to charge $20 even if I do nothing and don't download the tapes. I am refusing to pay them.

  iMemories

  Date: 07/29/2025

  Hi ******,We're truly sorry to hear that your experience with us did not meet your expectations. We understand how frustrating unexpected charges can feel, especially when you're trusting us with something as personal as your *********** clarify, the $14.99 per tape (with promo code SAVE50) covers the digitization service only. Return shipping and applicable local tax are additional.We return all original media once processing is complete to preserve the integrity of your memories. We never discard or store customer materials. The ***** return shipping fee is a flat rate based on the quantity of items, which helps keep costs low for everyone regardless of location or ********** like the opportunity to make this right and assist you with the order or any questions you have regarding the service. Thank you for your feedback. We're here to help.

• Review fromEpsita P

  Date: 07/09/2025

  1 star
  Do not use this company, we used this service on a very important wedding tape vhs from 1999, we asked them to recapture it to see if we can get better quality, and the second attempt was significantly worse than the first, and they stated they were unable to give me the first capture attempt. Memories gone forever as a result because of the quality issues of the second capture, due to the mold further rotting away the tape, capturing it through other companies did not help. Please do not use this if you have precious memories.

  iMemories

  Date: 07/14/2025

  Hi ******,Were truly sorry to hear about your experience. We completely understand how important and irreplaceable your wedding video is, and we deeply regret that the second capture attempt did not meet your expectations.Unfortunately, tapes affected by mold or advanced deterioration are extremely fragile, and additional processing can sometimes cause further degradation. When your tape was originally processed in June 2023, our team encountered heavy static throughout the footage due to ribbon deterioration. We uploaded the best possible capture to your account at that time.Because we know how much these memories matter, we reprocessed the tape in hopes of improving the results. Our team was able to reduce much of the static, allowing more of the video to be seen. However, the rolling videocaused by the tapes original playback conditionremained, and unfortunately could not be corrected. We understand that you also explored reprocessing with other companies, and we're very sorry to hear that they, too, were unable to recover a better version.We genuinely regret that we werent able to recover a clearer version of your tape and truly appreciate your understanding during such a difficult and emotional situation. If you have any questions or would like to explore any remaining options, please dont hesitate to reach out. Were here to help in any way we can.

• Review fromJanet N

  Date: 06/17/2025

  1 star
  Worst experience ever with this company. They send this big box which you have to pay $16.00 to ship back to them when I only had a *** tape I wanted to have burned onto a DVD. It took them over 2 months to finally contact me and tell me the *** tape was copyrighted so they couldnt burn it onto a DVD disk. Then they charge you to send it back to you, which took them another week to send it from their facility. I couldnt believe it took them over 2 months to even look at what was sent to them. THIS COMPANY IS SUCH A SCAM, what a waste of money. I lost money on this deal because I spent more in shipping than the actual cost of what I wanted would have cost. DONT WASTE YOUR MONEY ON THIS COMPANY!

  iMemories

  Date: 06/19/2025

  Hi *****,Thank you for taking the time to share your experience. Were genuinely sorry for the frustration and disappointment this caused.We understand how upsetting it is to wait weeks only to find out your tape couldnt be transferred due to copyright restrictions. While we are legally unable to digitize copyrighted content, we completely agree that the delay and added shipping costs made for a poor experience, and we sincerely ************ a courtesy, **** issued a refund for both the return shipping and the cost of the SafeShip Kit to help make up for the inconvenience. Your feedback is truly valued, and were continuously working to improve our turnaround times and provide clearer, more transparent communication so every customer has a smoother, more informed experience.If theres anything else we can do to assist you, please dont hesitate to reach out. We truly appreciate the opportunity to make things right.

• Review fromMaggie S

  Date: 06/06/2025

  1 star
  I am so upset. We sent all of our childhood photos and videos and can't download any on to our iCloud. I have tried to download it onto an android and a brand new Mac, all three are separate accounts, and nothing would successfully download. I was doing this for my elderly father and he blindly paid for the digitzation thinking he could access everything. Ultimately, to no avail, we attempted to download and reinstall and clear data 25 out of our 30 day period after paying $300 and we don't have access to any of our media. It feels like a farce and any easy way to take advantage of the older people who have less experience with "simple technology". I know we called customer service 4x as well. I'm mostly upset bc my mom has late stage Alzheimer's and this was our childhood.

  iMemories

  Date: 06/09/2025

  Hi ******,Were truly sorry to hear about your experience, and we completely understand how upsetting and frustrating this must beespecially after taking the time to digitize such meaningful family memories.Please know this is not the experience we want for any of our customers, and we sincerely apologize for the trouble youve had trying to access and download your media. Our goal is always to make preserving and sharing your memories easy and *************** like to help resolve this as quickly as possible. While access is available for 30 days after your order is completed, we never want anyone to lose access due to technical issues. We have given you an additional 30 days of free access, so you can save your memories. You can download your memories to a phone or tablet, but due to the large amount of data, we strongly recommend using a computer for the best experience.Weve gone ahead and requested the downloadable files for you. Once those are ready, wed be more than happy to walk you through the download process step by step.Please feel free to give us a call when youre readywere here to help and make sure everything is saved just the way you want it.

• Review fromStephen G

  Date: 05/23/2025

  1 star
  No stars. Not transparent in pricing. Sent in 30 some photos to be digitized. Once they had photos, charged an amount to process, once processed charge unbelievable amount to provide a fob. None of this disclosed upfront. DO NOT USE IMEMORIES.

  iMemories

  Date: 05/28/2025

  Hi *******,We're truly sorry to hear about your experience and completely understand your frustration regarding the pricing. Your feedback is very important to us, and we sincerely apologize if the costs were not as clearly communicated as they should have been.While we strive to outline our pricing on both our website and in the Starter Guide included with every SafeShip Kit, it's clear that we can do more to improve transparencyand we appreciate you bringing this to our attention.After reviewing your account, I noticed that the 50% off promotion wasnt applied at checkout. I've submitted a refund request for the difference in pricing on both of your orders, and you should receive a confirmation once the refund is processed.Thank you again for your feedback. If you have any questions or need further assistance, please dont hesitate to reach outwere here to help.

• Review fromColby F

  Date: 05/21/2025

  1 star
  No product ordered 4/11/25.Sent. Me brief email that I didnt know exactly what to do. Daughter came over and email was ******** what?

  iMemories

  Date: 05/22/2025

  Hi *****, Were so sorry for the confusion and any frustration this has caused. I understand you received the email notifying you that your first videos are ready to view but werent sure what to do nextno worries, were here to help!Your memories mean a lot to us, and we want to make this process as simple and stress-free as possible. I also left you a voicemail earlier with an update on your order and instructions on how to log in and access your videos. If you have any questions or need help along the way, wed be more than happy to assist. Thank you for your patiencewe look forward to helping you soon!

• Review fromTony D

  Date: 04/17/2025

  1 star
  So far, 2 months later I am out $150 and my most cherished tapes and memories and can't even track if or when they will do anything.

  iMemories

  Date: 04/21/2025

  Hi ****,It was a pleasure speaking with you today. Im glad we were able to address your concerns and that your experience turned out to be a positive one.We truly appreciate your trust in us and look forward to assisting you again in the future.

• Review fromPam W.

  Date: 03/27/2025

  1 star
  No stars for imemories, They advertise to take all your media and put it online, etc. I sent 26 reels of video and got 3 minute snipits from each reel. NOT WHAT THEY ADVERTISE AND NOT HAPPY WITH WHAT I GOT!! Totally missleading and a ripoff. They lie to get your money but don't deliver. Sorry company, they need to be closed down for false ads.

  iMemories

  Date: 03/28/2025

  Hi ***,Were truly sorry that your experience didnt meet your expectations. We understand how important your memories are, and we regret any confusion regarding the amount of video footage on a 50 ft Super 8 film ******* clarify, a standard 50-foot Super 8 film reel contains approximately 34 minutes of video footage. During the digital conversion process, each film reel, videotape, and DVD is processed individually and uploaded as separate albums within your iMemories account.With 26 film reels, you will see 26 individual albums online, each containing 34 minutes of footage. These are not snippets but the full content that was originally recorded. We strive to provide a seamless and organized experience, making it easy for you to access and enjoy your cherished memories.These are your memories to view and save however you prefer. Now that theyre online, you have the flexibility to organize, edit, and preserve them in the way that works best for you.If theres anything we can do to help clarify or resolve your concerns, please dont hesitate to reach out. Your satisfaction is important to us, and we truly appreciate your feedback.

  Pam W.

  Date: 04/01/2025

  If you load a reel on a projector, you would watch at least 30 minutes of video! LIAR LIAR! THey are snipits in every way because they are only short 1 -2 minute videos in each icon stupid people! I watched those when we were kids!! Each reel should have a constant entire 30 minutes without stopping, not 1-2 minute SNIPITS! Stop lying when I know the truth. You advertise false intentions to innocent people who pay you alot of money and then you have the ***** to argue the truth??? Just stop and better change your ads.

  iMemories

  Date: 04/08/2025

  Thank you for sharing your concerns. During our conversation, I shared that I genuinely understand your worry and how important these memories are, and Im truly sorry to hear youre still feeling disappointed with the outcome.I want to reassure you that we have provided full captures of each film reel you sent in. Our process involves digitizing the entire content of the reel, from start to finish, without removing any footage. No footage was removed or shortened during digitization of your order. We genuinely appreciate your feedback, and have provided understanding, and desirable resolutions. If you have any additional concerns or would like to speak with management directly, I would be happy to set that up.

• Review fromWill S

  Date: 03/26/2025

  1 star
  Sent my only video tape of my grandparents to have digitized. They kept it 5 weeks and while they digitized it they overlaid soap opera sound over the videos. I complained and they said they would redo it. Never happened. Kept getting runaround. Paid for expedited service. Finally told them to send back and wanted refund. Have not got refund back. **** is in mail and currently tracking it. Bought a clear click conversion unit to do it myself. Utterly poor service from them. Dont waste your time.

  iMemories

  Date: 03/27/2025

  We sincerely apologize for the experience you had with our service. Your memories are incredibly valuable, and we regret that our service did not meet your expectations.We understand how frustrating the delay and audio issue must have been. After thorough research, our team discovered that your tape had been previously used to record TV shows before being recorded over with your home video. While the original TV shows were no longer visible, some of their audio remained on a separate audio channel. This is a rare occurrence. Weve only encountered it a handful of times over our 20 years in business.Once we identified the issue, we sent the tape back for reprocessing to retrieve the correct audio channel. However, since you requested the tapes return, we were unable to complete that process. If you attempt to process the tape on your own, you may run into the same audio issue. Should you decide to have it digitized again, we would be more than happy to assist you in resolving this.A refund for the digital conversion work has already been issued, and we truly regret any inconvenience this caused. Please dont hesitate to reach out if we can be of any further assistance.

• Review fromErika S

  Date: 03/10/2025

  1 star
  Misleading Pricing iMemories advertised $14.99 to convert a VHS tape to a digital option where we can download it later for free. It didn't mention the cost to send the tapes (another $14.99) until you went through the process. Then, once they have the tapes, they reached out to ask for payment before they transferred them. Unfortunately, there is another $20.99 fee to return the two VHS tapes and there is no option to return them at a cheaper price or dispose of them and not pay the return rate. I reached out to the company and the customer service representative told me their policy is they have to return the tapes and agreed that the pricing isn't clear. I asked to speak to a supervisor. Days later, I sent another email reiterating my request to speak to a supervisor. I have heard nothing from them. At this point, my option is to get my tapes back and pay $35 for sending them there and back to not get them digitized or pay more than twice what I thought the price was on their website to get them digitized. Their pricing should be clear on the website, this is very misleading. I am still waiting for a response from the company. I would not use this company again, unless they can make their pricing more clear and make things right. I can't find anywhere on the website (even the link the customer service representative sent) a place where it says the shipping fees for the return (and the requirement that the tapes must be returned). This is extremely misleading and it seems to be misleading on purpose. I am disappointed and would not recommend this company.

  iMemories

  Date: 03/14/2025

  Hi *****,We sincerely apologize for any frustration and confusion regarding our pricing and return shipping policies. Transparency is very important to us, and we regret that the cost breakdown was not as clear as it should have been during your ordering process.We do require the return of original media, and were sorry if this was not properly communicated. We appreciate your feedback on how we can make this information more accessible on our website.Additionally, we apologize for the delayed response from our customer service teamthis is not the experience we want for any of our customers. We truly appreciate you taking the time to speak with our Supervisor today and giving us the opportunity to work toward a resolution that meets your needs. Your satisfaction is important to us, and were grateful for the chance to make things right.If theres anything we can do to address your concerns or assist you further, please feel free to reach out to us.

  iMemories

  Date: 03/14/2025

  Hi *****,We sincerely apologize for any frustration and confusion regarding our pricing and return shipping policies. Transparency is very important to us, and we regret that the cost breakdown was not as clear as it should have been during your ordering process.We do require the return of original media, and were sorry if this was not properly communicated. We appreciate your feedback on how we can make this information more accessible on our website.Additionally, we apologize for the delayed response from our customer service teamthis is not the experience we want for any of our customers. We truly appreciate you taking the time to speak with our Supervisor today and giving us the opportunity to work toward a resolution that meets your needs. Your satisfaction is important to us, and were grateful for the chance to make things right.If theres anything we can do to address your concerns or assist you further, please feel free to reach out to us.