Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a property in Sands ********************* Amcor is the property management company. Yet despite my multiple attempts ot get support they do not answer or refuse to aid me with routine account needs. I'm reaching out to BBB in hopes of getting assistance with the below list of needs. At the very least I want their negligence on record so other communities don't get themselves into the same terrible situation with this company as we have.Identification of the assigned representative managing our community's account to address residents' requests promptly.Update of our account email, as the previous one is no longer in service.Urgent provision of pool keys, as the locks have been changed, and residents do not have the new keys.Receipt of a full ledger for our account, as it appears that payments from the ************************** were not properly applied.Addressing the feedback provided concerning the paint on the gates of our property.

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Amcor Property Prof manages Rialto Condominiums at ************************************************** They are supposed to take good care of the common areas and the outside of each unit (roofing, paint, plants, trash, pool, gym, etc). My main complains are: 1) The broken irrigation system that is never fixed and that has caused, many plants and trees to die through the years (9 or more trees died last year and ******** look dead this year 2) Very poor care of the place in general, the managing is very mediocre. For 9 years, they have ignored my e-mails (with pictures showing the issues), and phone calls about the same concerns each time. So far I have paid them around $22,000.00 for their services. Since January 2022, they raised the monthly assessment to $230.00 but the place gets worse and worse every year. I bought my condo because there were beautiful trees outside my balcony, they were systematically mutilated every year and without any water they finally died. Other trees of the same species are in good or perfect condition in other near by properties. 3) Other complains: no grass where there supposed to be grass; water flooding where there are no plants or close to walls; 2 rusted grills without covers outside the pool, 2 abandoned fountains that serve now as "storage" for empty and old flower pots; empty flower beds and pots all over, abandoned gym, etc. My question is who hired them and when? Who renews their contract? When does their current contract end? How can we fire them and hire a new managing company? Who can make them repair all damages made to the property, and plant new trees, plants and fix everything that looks run out? The condo complex would be beautiful if we had a better managing company. I love the location and my unit. I have invested money to renovate it from inside, and I wouldnt like to sell it just because the *** does not do a good job. I have the pictures I have sent them through the years, if you need them. Please, help. Thank you.

• Initial Complaint

  Date:10/13/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******************* has been the property manager for our 49-home gated community. While he usually addresses emails, he visits our community on a quick drive thru once a month. We've had continual problems with homeowner (**) yard projects whereby the ** removes a common wall to access their back yard for a pool, and addressed these concerns to *** and the Board. One ** has taken advantage of the situation has a 4+month project involving piles of sand, dirt, and stone partially blocking the sidewalk and 1/2 the road in addition to garbage piled on the common areas for weeks at a time. The last straw occurred yesterday when this ** had yet another load of stone dumped in the road, right across from the mailboxes, taking up 1+ lane. Several **'s complained to us before and 3 met us in front of the stone pile today to express their disgust. Many of us have contacted *** over the past months asking what he's doing about this ** rule breakers and he doesn't reply. *** finally emailed me that the ** had been notified on multiple occasions. Today, after seeing another pile of dirt dumped in the road in front of the **'s house, I called the ** myself and asked him take care of the garbage. The ** said he's been talking to the contractor about it but the contractor hasn't followed through. So his problem is an eyesore and inconvenience for all of us. I them asked this ** if he's heard from *** and the ** said, "No." Another ** has been contacting ***. He finally said he's going to check it out tomorrow. With several **s contacting *** and asking him about this, what has taken so long for him to finally check it out? A property manager is expected oversee the property. If *** feels that his job does not include weekly onsite visits, he needs to address this to the Board and ask for a raise. Rule-breaking is commonplace and w/out fines. Also garbage on driveway for 2 wks now from another **'s reroofing. If *** were here, he's see it for himself instead of fielding **complaints.