Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved here a few weeks ago. The staff here is horrendous. I contacted the office because they emailed me an additional balance due of $80 after signing my lease. The additional fees are not on my lease and wasnt discussed with me! ****** texted me stating that she will correct the fee situation but I would have to sign a new lease due to their system errors and she had to update my move-in date, etc. I asked to talk to a manager and no one called me. I followed up today and talked to someone named ******. I told him my iisues and he corroborated the same thing that the office staff said about my lease/excess fees. He also stated that Im being charged HOA fees with no HOA by the way! This has to be a joke! I asked if he could provide an addendum to my lease or written document to reflect his statements that the $80 in fees was a system error on their end and his statement that I had to sign the new lease to have the fees corrected and removed! He told me that he could not provide me a written statement but stated that my current lease is still a binding contract. He told me that the property would seek legal action against me to get the money for the fees if I dont sign the new lease. He then hung up in my face and texted me from a different number stating that he had to end the call, citing that he answered all of my concerns regarding my issues. But he did not provide a resolution to my concerns! I am also in treatment for cancer and the stress from this situation is now affecting my health in a negative manner. I have safety concerns as there was a SWAT incident in my breezeway last week with AK 47s. I was told by ****** that it states in my lease that the property is not responsible for my safety concerns. I have never experienced a rental situation like this before and I am now forced to seek legal representation!

  

  Business Response

  Date: 07/17/2025

  ****** *******,
  
  Thank you for your review. We believe open communication is important, so wed like to offer some clarity about what took place.
  You spoke with both the on-site staff and our corporate team. Every question you raised was answered clearly and professionally. Despite that, your behavior during those interactions became extremely aggressive and confrontational. At the property, the situation escalated to the point that security had to be called. When you contacted our corporate office, the same conduct repeated itself. After we addressed all of your questions, the call was ended due to continued hostility.
  
  Following the call, we texted you through our system, as we do with all residents, and offered to continue communication via email instead. This was done because the phone conversation could not continue in a civil or constructive manner, and we needed to ensure clear and documented communication moving forward in order to address each detail of your concern.
  
  To clarify:
  There were no legal threats made. You were reminded of the terms of the lease you signed.
  There is no HOA at this property, and there were no made-up or hidden charges.
  
  As for safety concerns, we always take those seriously. If any resident feels unsafe, we strongly encourage contacting law enforcement. Our team does the same when needed. Staff also referenced lease language to clarify the propertys responsibilities regarding security. While we value resident safety highly, the lease also mentions that resident safety is ultimately the residents responsibility. This review does not align with the facts. Key details were left out and several claims made are not accurate. We understand that not every experience will be perfect but our teams remain respectful, professional and responsive even when met with elevated behavior.
  
  Rise 48 **************** | ******************************start="2077" data-end="2080">?? **************************************************************
  ?? ************

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am moving to ******, ** from *********, ** for a surgical oncology fellowship. I found this apartment complex - advertised as being newly renovated, with a 4.3 star rating even on ****** close to the hospital - ******************. It was being sold as a high quality residential complex. And so, trusting the online description and reviews (which are definitely fake - and should be investigated), I started a 12 month lease with them starting 7/1. I go to visit on 7/9 and it was the worst apartment complex I have ever experienced (I've been renting for 10+ years). The complex looked like a dangerous ********** completely unkempt area with random people walking around, the apartment itself smelled of smoke, there was all this shrubbery with a creek in the back that wasn't described full of large cockroach like insects completely enshrouding the "porch" and storage closet. When I asked the front desk, they acted like this was completely normal and to expect needing weekly pest services. The trash receptacles were completely unsanitary and malodorous. I could not imagine this was a place I was promising to pay $1500-1600 of rent for when across the street "luxury apartments" were available at the same price.

  

  Business Response

  Date: 07/14/2025

  Thank you for taking the time to share your feedback ******.
  
  We understand that relocating to a new city can come with high expectations and added stress. It sounds like your experience upon visiting did not align with what you were anticipating.
  At Rise 48, we remain focused on maintaining clean, safe, and welcoming communities. Our teams work daily to provide timely maintenance, fair pricing based on market value, and open communication with our residents. While online listings aim to accurately reflect the property, we always recommend visiting in person when possible, as preferences and sensitivities can vary.
  
  We also want to kindly clarify that we do not engage in false advertising. All property listings and photos are intended to provide an accurate representation, though naturally, expectations and interpretations can vary from person to person.
  We recognize that each resident has their own standards, and while many find comfort and value in our communities, we understand that not every property will be the right fit for everyone.
  
  We want to assure you that all policies and procedures were followed in accordance with the lease termination options outlined in your agreement. We understand this may not be the outcome you were hoping for, but our team is here to help and support you where possible.
  If you would like to speak further about your experience, our Resident Success Team is available and ready to listen.
  
  Thank you again for your feedback.
  Rise 48 **************** | ******************************start="1646" data-end="1649"> ?? **************************************************************
  ?? ************

  Customer Answer

  Date: 07/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********; this resolution is not satisfactory to me but there does not seem to be an alternative proposition by Rise 48 so I at least hope that this complaint will alert other prospective residents to be careful before renting at this property. 
  
  Regards,
  
  ****** ****
  
   
  

• Initial Complaint

  Date:05/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed a lease 30 days ago and now I am receiving extra charges for month to month rent. Ive reached out to my leasing office several times and even corporate with no response. This company does not acknowledge signed agreements

  

  Business Response

  Date: 05/09/2025

  Thank you for reaching out and sharing your concern.
  We understand your frustration regarding the recent charges and want to reassure you that weve already notified the property team of your situation. Youre also welcome to reach out to them directly to ensure this is addressed promptly.
  At Rise 48, were committed to open communication and addressing issues as efficiently as possible. We appreciate your continued residency and are here to support you in ensuring a positive living experience in our community.
  If youd like to discuss this further, please dont hesitate to contact our Resident Specialist at ************ during office hours (MondayFriday, 9:00 AM5:00 PM), or email us at **************************************************************.
  Rise 48 **************** | ******************************start="910" data-end="913"> ?? **************************************************************
  ?? ************

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of the transaction 4-10 Amount ****** This was the charge of the application to apply to the apartment The website was not accurate with pricing Later found out the unit went from 1316 to well over 1500 and that was mentioned during the tour of the apartment ************ allowed me to pay and apply to the unit I was on the phone during the submission of my application The agent never mentioned any other prices Also there was a move in special 99 to move in then first month rent. I was told the next day that the unit was not a special and he moved in costs will be over 170 I was originally ok with that until I heard the actual pricing of the unit I let her know that was an issues I arrived in person that following Tuesday my day off in hopes to look at a smaller unit less in price That unit was not a good fit I asked that because of the pricing issue can I get my money back if I look else where she said no. I brought up the pricing issues and told her after expressing frustration with the sister building being more expensive why would I apply for the apartment knowing I couldn't afford it She admitted that there was a glitch in the system causing inaccurate pricing but I still can't get my money back. She said she would email someone and I never heard anything else back . The listing with fees attached was 1316 And I'm aware of the usage billing But the base rent went from 1316 to 1455 and not included water usage or electricity

  

  Business Response

  Date: 04/21/2025

  Hi ******,
  
  Thank you for reaching out. We understand your concerns regarding the pricing and application process, and we appreciate you taking the time to share your experience.
  Application fees are typically non-refundable across our communities, as they cover the cost of screening and processing regardless of the outcome. We understand this may be frustrating, and we truly do appreciate you considering our community.
  Thank you again for bringing your concerns to our attention.
  
  Rise 48 **************** | Resident Success Team
  ?? **************************************************************
  ?? ************

  Customer Answer

  Date: 04/21/2025

  THIS IS NOT RIGHT I WAS TOLD BY ******* THAT IT WAS A GLITCH IN THE SYSTEM GIVING FALSE PRICING AND SHE WAS SORRY BUT I STILL DON'T GET MY MONEY BACK HOW IS THIS RIGHT. I WILL NOT LET THIS GO BY ANY MEANS WHY WOULD I APPLY FOR AN APARTMENT I CANT AFFORD . SO ITS OK TO TELL ME THE GLITCH in the system to happen how do we get from 1316 to over 1500 dollars for rent. I also didn't get the 99 move in special. THIS IS NOT RIGHT BY ANY MEANS ******* HOW DARE YOU DO ME LIKE THIS OWN UP TO WHAT YOU TOLD ME AND MAKE THINGS RIGHT. 

  

  Business Response

  Date: 04/21/2025

  Hello,
  Thank you for following up and sharing your concerns. We understand your frustration and have reviewed the matter thoroughly. All application and administrative steps were completed in accordance with the lease terms and the pricing disclosures provided during the leasing process. While we regret any confusion caused by preliminary pricing estimates, final rent amounts and move-in charges are always based on verified unit availability and the terms outlined in the lease agreement.
  Please note that application fees are non-refundable, as stated prior to submission. We encourage all applicants to review full pricing details prior to signing, and we remain committed to transparency in all aspects of the leasing process.
  If you have any further questions or would like to speak with someone from our team directly, our Resident Success Team is available at ************.
  Rise 48 **************** | ******************************start="1034" data-end="1037"> ?? **************************************************************
  ?? ************

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/28/25 I moved after almost 5 years living I. A mold infested apt ,Never late paying rent 1 late fee due to a holiday.. I moved my lease was up on the 1st of April 2025 I moved on the 28th of March turned in my keys mon.31st . Rise sends me a bill for $ ***** !! $***** for not giving a letter to move and another ***** plus for breaking the lease that was done, finished.. They are trying to ruin my credit because I moved out . Mold ,Roaches, Climate control never working. They charged me monthly fees and I did not even know what they were.. This is a Scam from H*** this is a money grab sceme ...

  

  Business Response

  Date: 04/04/2025

  Hi *****,

  Thank you for taking the time to share your feedback. We deeply value the insights of all our residents as we strive to maintain a positive and welcoming community. Your satisfaction remains our utmost priority, and we are dedicated to continually improving the living experience for everyone at our property.

  At the time of your lease signing, our team reviewed all terms and conditions thoroughly, including the requirement to submit a written notice to vacate. This is a standard document that is completed when a resident decides not to renew their lease, and it is outlined clearly on page one of the lease agreement. This requirement was also communicated on multiple occasions throughout your residency.

  We understand that this situation may be frustrating, but please know that all lease protocols were followed according to the terms agreed upon. Additionally, we have a dedicated and skilled maintenance team, as well as a licensed pest control service, who are available to assess and address any issues that are reported. If there were ongoing concerns during your residency, we encourage residents to submit service requests so we can respond appropriately and thoroughly.
  
  We welcome the opportunity to further clarify any charges or concerns you may have. Please contact our Resident Success Team directly at ************ so we can assist you.
  
  Rise 48 **************** | ******************************start="1533" data-end="1536"> ?? **************************************************************
  ?? ************

  Customer Answer

  Date: 04/04/2025

  My contract with such business was over . I decided not to renew the lease I told previous management, also delivered a statement. The management is in rotation never permanent changes monthly it seems also there has been problems with attempting to communicate with office staff. I have COUNTLESS COMPLAINTS . This is just an attempt to tarnish my credit . They have a security deposit that covers usage of utilities.  The rest is a money grab hustle they have been doing since acquiring this property.. My Lease was over I no longer have a contract with this business.. No letter is ***** dollars.. Theft is a crime they should be shut down.. ***** $ for a lease that was over ???

  

  Business Response

  Date: 04/07/2025

  Hi *****,

  Thank you again for taking the time to respond. We want to kindly reaffirm that the requirement to submit written notice to vacate is clearly outlined on the first page of the lease agreement and was reviewed with you at the time of signing. This policy is in place to help ensure a smooth and fair process for all residents and is consistently communicated throughout the lease term.

  We also want to emphasize that we have a dedicated team in placeboth on-site and through licensed vendorsto address maintenance and pest control concerns when theyre reported. We always encourage residents to submit service requests so we can respond promptly and effectively.
  We truly value your feedback and are happy to go over any outstanding questions or clarify anything further. Please feel free to reach out to our Resident Success Team at ************ so we can assist you directly.

  Best regards,
  Rise 48 **************** | ******************************start="1083" data-end="1086"> ?? **************************************************************
  ?? ************

  
  

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business promised a gated apartment with hot water, air conditioning and heat. I was promised that they were properly insulated for noise between the units. I was promised that the $25 a month I pay was to keep the grounds clean and the landscaping maintained. We spent several weeks of winter without heat, we have no air conditioner while the temperatures are getting into the 80s each day. The water is warm, never hot. I can hear every noise from the surrounding units. There is dog and bird dropping everywhere. There is no wifi in the club house and it is often closed for no reason. The palm trees need maintenance. There are no lights in the parking area causing accidents. The gates are broken or left open. There is no security or working cameras. The unit was not properly cleaned prior to me moving in. And they are refusing to do the walk through with me when I leave on 4/29/2025. They state I have to turn the keys in and then they will tell me what I owe. This does not seem ethical to me. I have talked to everyone I can in the company and they are not remorseful in the least. They act as if I am inconveniencing them by telling them that what they promised to me in my lease is not what I have received.

  

  Business Response

  Date: 02/17/2025

  ******, *****

  Thank you for reaching out and for taking the time to speak with us directly at our corporate office. We also appreciate the ongoing collaboration between you and our onsite management team, who have been actively addressing concerns on a daily basis.

  We understand the challenges that can come with living in an apartment community and shared spaces. While apartment living offers many conveniences, it also means sharing amenities and common areas with others, which may not always align with personal expectations.
  Regarding your concerns about heating, we have not received any cumulative reports of widespread heating issues. If you experience any maintenance concerns, including pet waste, lighting, or cameras, we encourage you to submit a work order so our team can promptly address them.
  
  If your lease is currently in effect, we encourage you to complete the term as agreed. However, we understand that circumstances change, and for any life events requiring an early departure, our Arizona lease agreement includes a 60-day lease buyout option available for lease terminations.
  
  If you have any further questions or need assistance, please feel free to reach out to us again at our corporate office.
  
  Rise 48 **************** | Resident Success Team
  **************************************************************
  ************

  Customer Answer

  Date: 02/17/2025

  This response did not address any of the issues and this complex has never addressed the issues. I'd like to add that I was never informed that utilities are shared among everyone in the complex. There is constant smoking inside of the apartments. My car was damaged this weekend due to the landscapers they hired to cut the palm trees. There was no notice sent out that we should move our vehicles. We still have no air conditioning. We still have no hot water. We still have no wifi access inthe club house. The gates are still broken. The grounds are still dirty and unmaintained. I am still paying for utilities when I am not using them. I have requested that someone call me and have received no phone calls. The trash is constantly overflowing. There are no camera's or security measures taken to protect the tenants. There have been break in's recently and the gates being open allows the homeless to enter the complex. My apartment has been flooded, we were without heat for weeks with no heaters provided. I had to call the city code enforcement for them to even start trying to fix the issue. None of the issues have been fixed so to say that you have worked with me is an utter lie. This company wants me to continue my lease but does not fix any of the issues. I will not be gaslit into believing that this is normal. I have rented all my life and have never encountered this. How is this humane?

  

  Business Response

  Date: 02/18/2025

  Hello ******,
  
  Thank you for sharing your feedback. We have a dedicated onsite maintenance team and management staff who work diligently to maintain the property and address resident concerns efficiently. Additionally, we collaborate with local law enforcement to help ensure a safe and secure environment for all residents.

  Our property operates on a standard utility billing system, which is outlined in lease agreements, and we encourage residents to reach out if they have any questions about their billing. Our team also makes every effort to communicate relevant maintenance schedules, and we encourage residents to remain aware of ongoing property upkeep. Landscaping and general maintenance are performed regularly to keep the community well-maintained.

  We understand that external factors can sometimes impact utility services, and we work as quickly as possible to resolve any service interruptions. Our team continues to maintain the property, including common areas, and we appreciate the cooperation of our residents in keeping shared spaces clean and welcoming. While gated access provides an added layer of security, we remind residents to remain vigilant, and we work closely with law enforcement to address any external concerns.

  We encourage you to contact our Resident Success Team directly to discuss any unresolved concerns. Our team is available to assist and ensure that any maintenance requests or questions you have are addressed appropriately. Please reach out to us at ************.

  Rise 48 **************** | ******************************start="1559" data-end="1562">**************************************************************
  ************

  Customer Answer

  Date: 02/19/2025

  None of the issues I have brought up have been fixed. You are beating around the ****. I do not have air conditioning. It's getting into the 80's each day. I do not have hot water. These are not external factors. You are renting me a unit that is not properly equipped with basic necessities. Please show me in my lease where it says that I am to pay for my neighbors utilities, go without heat, go without air conditioning, go without hot water. When will I have air conditioning, heat and hot water? Let's start with the bare minimum that every human in the state of ******* is entitled to. WHEN WILL I BE PROVIDED BASIC NECESSITIES? 

• Initial Complaint

  Date:11/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have put in multiple maintenance requests in regards to there being a leak in my hallway ceiling from the hvac return. The property continues to send out a maintenance man that has can't fix the issue. I've tried to speak to a person from the company to get this resolved multiple times but I am constantly forced to leave a voicemail as no one seems to ever be in the leasing office on the property to voice these concerns to in person.

  

  Business Response

  Date: 11/05/2024

  Hi ***** *****,
  
  Thank you for letting us know about the maintenance needs in your hallway ceiling. Our onsite director and maintenance team have been informed of the situation and are working to address it.
  We appreciate your patience as the team continues to assess and resolve this matter. Please feel free to reach out if you have any additional updates or questions.
  
  Rise 48 **************** | Resident Success Team
  **************************************************************
  ************

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I broke a lease with one of their complexes, rise on country club apartments in ****, az. My things were vandalized including bolts removed from my motorcycle that would have caused me to wreck and possibly die. I have the police report. When I tried to get out of my lease they said it wasnt their problem and I could talk to their lawyers. There are witnesses to my tree outside being destroyed. I put in my notice and agreed to pay the 2 month lease break fee and scrubbed the apartment and took pictures. The monthly lease was 1050 so times 2 would be 2100. They now say I owe over $4000 including 6 charges for utilities when I wasnt even living there and $100 for cleaning when it was spotless when I left. If money hungry businesses are allowed to do this to people here in the **, I need to leave! Please help. The management will not call me back and corporate just says sorry

  

  Business Response

  Date: 10/21/2024

  Hello ***** *********,
  
  Thank you for calling our Resident Success Team and for voicing your concerns. We genuinely appreciate the opportunity to discuss your experience.

  During our recent call, we addressed several of your concerns regarding your lease and the challenges you faced at ********************* We understand that situations involving property management can be incredibly stressful, and we want to ensure our residents feel safe and respected in their homes.

  We take matters such as vandalism and property damage seriously, and we encourage residents to report any incidents to the appropriate authorities. Additionally, we are committed to transparency in our processes, including lease agreements and any associated charges.
  Thank you once again for your feedback. Your insights are invaluable in helping us improve our services.

  Rise 48 **************** | Resident Success Team
  **************************************************************

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first put in a work order request to ************** in ******* Tx on 9/11/24 regarding the fact that my washing machine did not work properly. (I just move in on 8/3/24) Maintenance came out and realized they werent competent enough to do the job so they called for a technician from the place the washer came from they arrived the NEXT WEEK they realized they had to order some parts 2 weeks later the parts came in and they came out and fixed it but it STILL did not work the technician came out the next day with another part.. still not fixed I spoke to the manger on yesterday and she tried to guilt me by telling theyve spent ****** on repairs I dont care about that i pay for this via my rent and if it doesnt work then it needs to be replaced I will seek legal counsel if need be.

  

  Business Response

  Date: 10/08/2024

  ****** ******,
  
  Thank you for taking the time to share your feedback. We deeply value the insights of all our residents as we strive to maintain a positive and welcoming community. Your satisfaction remains our utmost priority, and we are dedicated to continually improving the living experience for everyone at our property.
  
  Our team has been made aware of your concerns. We encourage you to contact our Resident Success Team for any further questions or suggestions. Our team is always here to assist you and ensure that your concerns are addressed promptly. You can reach us directly at ************.
  
  We appreciate your continued residency and look forward to working with you to enhance your experience in our community.
  
  Rise 48 **************** | Resident Success Team  
  **************************************************************  
  ************  

  Customer Answer

  Date: 10/08/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a false unit from initial tour of apartment without explanation or being informed. I’ve received bad customer service throughout entire experience prior and after finding an unkempt, unsafe , unfit unit. From foundation problems, pre existing water damage painted over, unlevel flooring, broken window latches, patio security issues, holes in ceilings, exposed coverings on walls and so much more that was falsely advocated by this establishment that has been documented. Management claimed it to be “minor” problems. I made reviews that got regional management attention and things escaped from minor to “major”. I’ve been contacted by leasing staff stating their views of my review based upon bad customer service without consequences. I’ve been hung up on after asking to be transferred to the assistant manager. I then contacted corporate to follow chain of command. They told me to document my expectations of resolution efforts and that my situation is “unique” and “the reviews that I made were pretty standard in a follow up review of viewing apartment ” and more. I haven’t even moved in my apartment during this whole process while still having to pay a deposit and fees before move in day. I have documentation of maintenance completing said repairs and videos afterwards of it being in previous same condition after the required 24-48hr move in check list requirements. As well as it remains that way a week after being in contact with corporate. After contacting corporate with efforts seeking reimbursement for inconveniences of finding last minute living arrangements, rescheduling fees, mover fees, and rent compensation from all of the mental anguish provided along this experience. The resolution that was provided was to stay in the unit with these conditions or get moved to different unit without any compensation. On top of that still pay rent for next month although having not moved in due to not having a move in ready unit when promised a week and days later.

  

  Business Response

  Date: 09/27/2024

  Hi ****** ********,
  
  Thank you for taking the time to call our corporate office and speak with our Resident Specialist. We appreciate your feedback! As a friendly reminder our onsite team and corporate office have been working closely with you on several occasions, offering various options and helpful solutions to navigate through the issues you've raised. We have documented each step of the process and remain committed to resolving any outstanding concerns.

  While we understand your frustrations, we want to assure you that we have made every effort to offer alternative options to address your needs, including potential relocation and support with the identified repairs. We encourage you to continue working with our Resident Success Team to ensure that your situation is fully resolved. Please feel free to contact us directly at 480-604-3686 for any further assistance.

  We appreciate your patience and remain dedicated to enhancing your living experience.

  Rise 48 Corporate Office | Resident Success Team
  [email protected]
  480-604-3686

  Customer Answer

  Date: 09/27/2024

  The efforts you’ve claimed to be fixed are not currently fixed after 1 week and days after set move in date. When offering other units without compensation due to my situation, the leasing manager gave me attitude and rushed me while looking at potential replacements. I can see why the score you have on BBB stands the way it is. You don’t care about your customers at all. You’re only in the business of pleasing yourself and that’s it! The general manager also claimed that she never been in the apartment to witness the condition it is in. All of the potential replacement units I have a problem with them. Doors being chewed on, holes in patio storage closets, wasps nest, loose shower heads, etc. I even reached out to corporate to resolve matters and the only two options were to stay in current unit or get a replacement without compensation due to delayed move in verbatim for corporate (on a recorded line). Well according to my lease you were supposed to give me written confirmation of notice. NEVER DID I RECEIVED THAT WRITTEN NOTICE! . I have documentation of the irritated manager rushing me and arguing if I’m going to choose selected unit but you guys don’t care at all. Her response was after asking about valid repairs to the apartment itself. Even the manager was shocked to see the conditions that the units were in and started to document because of it. Like I’ve said before I’m not the problem y’all have been this whole time. In addition you all advertise fraudulent special on the company’s website and do not honor them when questioned. Just like these unique experiences that corporate agreed with and gave me the run around  , and the additional unique experiences I keep having with the leasing office, I can assure you as a tenant you will be getting those in return for the remainder of my contractual lease agreement! Have the day that you deserve, and that isn’t a good one :)

  

  Business Response

  Date: 09/30/2024

  Hi ****** ********,
  
  Thank you for reaching out and sharing your feedback with us. We would like to kindly remind you that both our corporate office and onsite team have addressed each concern you’ve raised. We have worked closely with you, offering solutions, including alternative units and assistance with repairs, all with the goal of ensuring your satisfaction.
  
  We understand that this is a unique concern and that it has caused you distress. As a friendly reminder, and as explained by both our corporate and onsite teams, we are available to walk you through how to address your maintenance concerns again if needed. We have an efficient online work order form that you can submit, and a team of maintenance professionals eager to assist our residents with any issues.
  
  Please know that we are here to continue supporting you, and we encourage you to reach out if any further concerns arise.
  
  Rise 48 Corporate Office | Resident Success Team
  [email protected]
  480-604-3686