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Business Profile

Pool Supplies

AZ Pool Supplies Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Jandy connector with this business in July 2022. Sent multiple emails asking for an update and got absolutely no response. To this day the part has not been shipped and my card has been debited the money. Please be careful of this company they will take your money and run will never do business with them again and advise you to do the same.Order Date:07/13/2022 Order Number: *****

    Business Response

    Date: 12/09/2022

    Hi BBB,

    We absolutely did NOT charge this person's credit card. His order was cancelled on the same day the order was placed, due to the item being discontinued. As for his comment of lack of response, an email was sent from the shopping cart system informing the customer that the order was cancelled. It is possible this email went to his spam or junk mail, I just tried to resend the email again to him. The customer can verify with his credit card company that no charge from our company ever occurred. 

    Customer Answer

    Date: 12/09/2022


    Better Business Bureau:

    Hello,

    I now show the order has been updated to show a canceled status. Please note that the order did not show canceled prior to my message to the BBB which is a red flag. I never once received an e-mail and still have not despite what the vendor claims. I have checked all mailboxes including my junk mail. I do not show a refund or credit to my bank account and cannot locate the original transaction since I do not know what card was used and the invoice does not show the payment method. It could very well be that they credited my account as they claim. If possible they should e-mail me a copy of the credit, however I probably would not ever get one. I want to make you aware of this business as others have. They have bad business practices and target consumers like me hoping that they do not follow-up and wait months to years for a product they will likely never receive.


    Regards,

    ***********************************

     


  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered pool cleaner parts from AZ Pool Supplies on May 29, 2022, in the amount of ******. my order # is *****. To date I have not received either my order, nor my refund. I have tried to contact them approximately a dozen times by leaving messages and emails, but to no avail. can you assist me ?

    Business Response

    Date: 09/27/2022

    Hi guys,

    This customers order was sent directly to our supplier to ship, unfortunately it was not shipped. A manager of ours left a voicemail for the customer. We let him know we have stock on hand at our retail locations and offered to discount the order, if he is still in need of the product. We have refunded the customer in the meantime as we await his return call.

AZ Pool Supplies Inc is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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